In-Demand Analyst no experience Jobs in Milton, Qld

Second Level Service Desk Analyst
Auto & General Holdings —Toowong QLD
- Customer service
- Administrative experience
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Technical Business Analyst
Auto & General Holdings —Toowong QLD
- SQL
- Software development
- Agile
- Parental leave
- Gym membership
Quick Apply
Operations Centre Analyst - Brisbane or Perth
Australia’s Academic and Research Network (AARNet) —Brisbane QLD
- Rotating roster
- Hybrid work
- Management
- Customer service
- Office
- Parental leave
Intelligence Analyst
Queensland Government —Brisbane QLD
- Temporary
- Research
- Communication skills
7d
Analyst (Business Bank Associate) - Health
Bank of Queensland —Newstead QLD
- Full-time
- Finance
- Analysis skills
- Business
- Parental leave
- Employee assistance program
Program Analyst
UnitingCare —Chermside QLD
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
7d
Business Analyst
Auto & General Holdings —Toowong QLD
- Temporary
- Writing skills
- No degree
- Agile
- Work from home
- Parental leave
Quick Apply
Finance Systems Analyst
Auto & General Holdings —Toowong QLD
- Microsoft Excel
- Finance
- Administrative experience
- Work from home
- Parental leave
Quick Apply
Business Operations Analyst
ISS —Brisbane QLD
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
Executive (Analyst) & Assistant Manager, Transaction Services - Brisbane or Sydney
Alvarez and Marsal —Brisbane QLD
- $80,350 - $93,750 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Test Lead
Auto & General Holdings —Toowong QLD
- Management
- No degree
- Software development
- Work from home
- Parental leave
Quick Apply
Specialist Analyst Cyber and Digital Risk
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- In-person
- Health insurance
- Parental leave
People Services Analyst
Bank of Queensland —Newstead QLD
- Full-time
- Microsoft Office
- Case management
- Parental leave
- Employee assistance program
Anti-Financial Crime Analyst- South Bank, QLD
Finance, Procurement, Legal, Privacy, Property —South Bank QLD
- Full-time
- Bachelor's degree
- AI
- Communication skills
- Health insurance
- Parental leave
Executive Assistant, CEO & Leadership Team
Megaport —Brisbane QLD
- Full-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
1d
Business Analyst - South Bank, QLD
Global Supply —South Bank QLD
- Full-time
- SDLC
- Health insurance
- Parental leave
3d
Research Analyst UX
Auto & General Holdings —Toowong QLD
- Data analysis skills
- Research
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Technical Business Analyst
Stanmore Resources —Brisbane QLD
- Analysis skills
- Communication skills
5d
Senior Test Analyst
Auto & General Holdings —Toowong QLD
- Rotating roster
- Management
- Software development
- Agile
- Work from home
- Parental leave
Quick Apply
System Analyst - ERP
Hewitt —Brisbane QLD
- Full-time
- ERP systems
- Analysis skills
- Manufacturing
- Employee assistance program
Quick Apply
10d

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Second Level Service Desk Analyst

Auto & General Holdings -
Toowong QLD

Quick Apply

Job Details

Benefits

Parental leave
Gym membership
Transportation links
Paid volunteer leave
Insurance services

Qualifications

Customer service
Administrative experience
Citrix
Communication skills
Time management

Full Job Description

Senior Service Desk Analyst

Your new team

Our Service Desk team is at the heart of Auto & General's Technology division, keeping our people connected and productive by delivering responsive, high-quality ICT support across the business. As the first line of technology support, the team handles everything from day-to-day incidents to complex escalations — and takes pride in delivering an exceptional experience for every user. It's a fast-paced, collaborative environment where your technical expertise makes a real difference in helping A&G achieve its goal of being Australia's best insurer.

The role

As a Senior Service Desk Analyst, you'll be the first point of escalation for incidents and service requests, providing expert ICT support to users while mentoring and upskilling the broader Service Desk Analyst team. You'll play a key role in driving improvements to service desk practices and ensuring technology systems run at their best.

Serve as the first point of escalation for Service Desk Analysts, resolving complex and escalated ICT incidents and service requests
Provide telephone, face-to-face, and remote technical support to users across the business
Triage and resolve a wide range of ICT issues across computers, printers, multifunction devices, tablets, and smartphones
Liaise with third-party vendors to resolve incidents and service requests as required
Maintain accurate log entries of service requests and incidents, including resolution timeframes and updates
Contribute to the development and maintenance of ICT support documentation
Identify and implement improvements to Service Desk practices and procedures
Guide users to self-resolve issues through agreed procedures and knowledge-sharing
Mentor and actively upskill the Service Desk Analyst team through knowledge sharing and coaching
Provide rostered after-hours support services as required

What experience you'll bring

3–5 years of experience in a frontline Service Desk or ICT support role
Strong technical knowledge across user administration, networking, telephony systems, virtualised environments, and Citrix
Experience with or strong motivation to automate routine tasks using PowerShell or other scripting languages
Exceptional troubleshooting and problem-solving skills with the ability to work independently
Outstanding time management and the ability to multitask effectively in a high-pressure environment
Excellent customer service skills with strong oral and written communication
Experience mentoring or upskilling junior team members (advantageous)
Relevant tertiary qualifications or industry certifications in conjunction with experience

Location

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The benefits of working at A&G

Be rewarded — we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave — life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us — we've got learning and professional development opportunities to suit everyone.
Give back — our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
Take care of yourself — your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins — we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money — as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Internal Applicants: Please ensure your manager or team leader is aware of your application. If this sounds like your next challenge, click on the APPLY NOW button and submit your application.

We are accepting referrals for this position. If you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.

Quick Apply

Refine Your Search

analyst no experience jobs in milton, qld

Second Level Service Desk Analyst

Technical Business Analyst

Operations Centre Analyst - Brisbane or Perth

Intelligence Analyst

Analyst (Business Bank Associate) - Health

Program Analyst

Business Analyst

Finance Systems Analyst

Business Operations Analyst

Executive (Analyst) & Assistant Manager, Transaction Services - Brisbane or Sydney

Test Lead

Specialist Analyst Cyber and Digital Risk

People Services Analyst

Anti-Financial Crime Analyst- South Bank, QLD

Executive Assistant, CEO & Leadership Team

Business Analyst - South Bank, QLD

Research Analyst UX

Technical Business Analyst

Senior Test Analyst

System Analyst - ERP

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