In-Demand Desk technician Jobs in Melbourne Vic

Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
Desktop Support Technician
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Organisational skills
- Health insurance
- Parental leave
Quick Apply
7d
Support Technician
First Focus —Melbourne VIC
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- AI
- Paid training
Quick Apply
L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
7d
Support Technician
CardioScan —Camberwell VIC
- Full-time
- Hybrid work
- Administrative experience
- Employee assistance program
13d
ICT Technician Level 2
Westbourne Grammar School —Truganina VIC
- Full-time
- Azure
- Management
- Communication skills
7d
IT Support Technician - Support Helpdesk
Beyond the Box —Essendon VIC
- Remote
- Experience working with children
- Communication skills
Officer, Parking and Transport Administration
Deakin University —Burwood VIC
- $86,744 - $97,290 a year
- Full-time
- Hybrid work
- Administrative experience
- University
- Associate degree
- Parental leave
- Employee discount
8d
Site Support Senior Technician
Computershare —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Employee stock purchase plan
Service Coordinator - Facilities Maintenance
Modus Projects —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance program
Quick Apply
9d
Field Operations Lead
Treasury Wine Estates —Melbourne VIC
- Full-time
- Management
- Business
- Leadership
13d
Assistant Facility Manager
JLL —Melbourne VIC
- Management
- Maintenance
- English
- Health insurance
- Parental leave
14d
Assistant Facility Manager
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Management
- Maintenance
- English
- Health insurance
- Parental leave
Quick Apply
14d
Technical Specialist & Trainer
Swagelok Australia & New Zealand —Campbellfield VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
11h
Expression of Interest | Residential Property & Communities | Melbourne R0193635 Accolade on A'Beckett St South Melbourne, Victoria | Melbourne, Victoria Full time
Greystar —South Melbourne VIC
- Full-time
- Hospitality
- Customer service
- Front desk
Deputy Practice Manager - HC - Practice Support
Advara HeartCare —Balwyn VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
6d

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Service Desk Analyst

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time

Qualifications

Computer Science
ITIL
POS
Intune
Information Technology
VPN

Full Job Description

Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark.

The Service Desk Analyst provides first level IT support across retail stores, distribution centres, and corporate environments. This role ensures seamless technology operations in a high-volume, customer-focused retail setting, supporting POS systems, store network connectivity, in-store devices, and end-user applications.
The position plays a key role in maintaining business continuity and delivering exceptional service to internal stakeholders through timely and effective resolution of incidents and service requests.

Key Responsibilities include:

Provide prompt first and second-level support to stores, warehouse, and office users via phone, email, and ITSM system.
Troubleshoot issues with POS terminals, scanners, printers, EFTPOS, network connectivity, and mobile devices.
Support Microsoft 365, Windows 11, and Intune-managed devices.
Escalate high-impact or recurring issues to senior engineers or vendors, ensuring timely resolution.
Maintain detailed records of incidents, actions taken, and resolutions within SLA targets.
Support the deployment, configuration, and maintenance of in-store IT equipment (POS, handheld scanners, label printers, and All-in-One devices).
Liaise with field technicians, network teams, and store operations to coordinate onsite visits and remote fixes.
Assist with technology rollout activities including new store openings, relocations, and seasonal upgrades.
Provide professional, courteous support with a strong customer service focus.
Communicate effectively with store team members, regional and national leads, and warehouse supervisors to keep them informed on issue progress.
Prioritise requests based on business impact and ensure transparent communication on incidents affecting sales or operations.
Maintain accurate technical documentation, knowledge articles, and standard operating procedures.
Contribute to knowledge-sharing sessions and process improvement initiatives.
procedures.

To be successful you will ideally have:

Currently studying or recently completed a degree in Information Technology, Computer Science, or a related field
Passionate about building a career at the intersection of retail and technology
Experience supporting Microsoft 365, POS systems, Windows 10/11, Apple Devices and hardware troubleshooting.
Understanding of network fundamentals (Wi-Fi, VPN, Firewall and Switches).
Familiarity with ITIL incident, request, and change management processes.
Ability to function and collaborate within a team and remain approachable always.
Analytical thinker with the ability to identify trends and implement process improvements.
Ability to perform under pressure and manage competing priorities in a high-volume environment.

Why Join Accent Group?
Be part of a dynamic and growing company with a portfolio of the best global brands.
Opportunity to make a significant impact on our technology team.
Collaborative and supportive team environment.
Competitive salary and benefits package.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

desk technician jobs in melbourne vic

Service Desk Analyst

Help Desk Technician

Desktop Support Technician

Support Technician

L1 Helpdesk Technician (VIC)

Support Technician

ICT Technician Level 2

IT Support Technician - Support Helpdesk

Officer, Parking and Transport Administration

Site Support Senior Technician

Service Coordinator - Facilities Maintenance

Field Operations Lead

Assistant Facility Manager

Assistant Facility Manager

Technical Specialist & Trainer

Expression of Interest | Residential Property & Communities | Melbourne R0193635 Accolade on A'Beckett St South Melbourne, Victoria | Melbourne, Victoria Full time

Deputy Practice Manager - HC - Practice Support

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