JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
This role will be responsible for systems administration of a maintenance management system, reporting, and facilities support for a distributed portfolio. Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers.
Duties include but are not limited to:
Manage all outsourced service contracts, including inspections and quality management of service delivery.
Undertake comprehensive tendering procedures for all outsourced services.
Serve as the single point of management control for FM, including engineering and soft services at the site.
Ensure compliance with client policies and procedures.
Ensure compliance with JLL-client FM Operations Manual procedures.
Ensure compliance with contractual SLAs to meet KPI targets.
Ensure compliance with all applicable government regulations.
Act as the interface with client representatives and BMO.
Assist with the implementation of the preventive maintenance program.
Manage small projects, including MAC works, and liaise with the project team on large-scale projects to ensure seamless FM operations.
Carry out periodic FM inspections.
Ensure defects are identified, captured through the Help Desk, and actioned within agreed service levels.
Coordinate FM team self-performed works and vendor works on site.
Monitor the quality of works or goods received, liaising with RET, the site engineer, or technician as necessary, and reconcile works or goods received against POs where required.
Manage financial activities, including budget forecasting, billing, vendor payments, and budget management.
Respond to emergency incidents in accordance with Emergency Response Procedures.
Ensure the effective completion of all incident reports.
Support the compilation and delivery of appropriate weekly, monthly, quarterly, and annual reports to the client.
Chair local FM operations meetings and attend regional FM operations meetings.
Chair monthly vendor meetings.
Manage and update local issue and project trackers.
Ensure compliance with Jones Lang LaSalle minimum audit standards.
Manage end-user expectations.
Proactively identify and investigate potential cost-saving or value-added opportunities.
Liaise with the Regional Account Director, Regional Facilities Manager, and JLL local team for additional support, including HR, administration, project management, and benchmarking.
Act as delegate for the client’s FM stakeholder when required in their absence.
Sounds like you? We are looking for someone:
University degree, preferably in FM, BSE, or CRE.
3-5 years of FM or BSE experience.
Strong interpersonal, decision-making, and people management skills.
Strong verbal and written communication skills.
Fluent spoken and written English.
IT literate.
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number ABREQ526482
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
