In-Demand Senior manager, practice operations & performance Jobs in Melbourne, Vic

Senior Manager, Practice Operations & Performance
Focus Partners Australia & Escala Partners —Melbourne VIC
- Leadership
Quick Apply
Senior Manager, Practice Operations & Performance
Focus Financial Partners —Melbourne VIC
- Management
- Leadership
Strategy & Operations Senior Manager, Australia
Whatnot —Melbourne VIC
- $204,000 - $240,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Senior Operations Manager Hybrid
Hostplus —Melbourne VIC
- Full-time
- Financial services
- Communication skills
- Wellness program
- Parental leave
9d
Senior Manager - Service Operations & Experience - Hybrid
Flybuys —Melbourne VIC
- Full-time
- Hybrid work
- Work from home
Senior Manager, Learning Strategy & Programs – AU Operations, Learning Strategy & Programs – AU Operations
Amazon Commercial Services Pty Ltd —Melbourne VIC
- Full-time
- Master's degree
- Team management
- Business Administration
Senior Performance Manager
Reform Digital —South Yarra VIC
- $90,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Analysis skills
- AI
- Marketing
- Work from home
- Gym membership
Quick Apply
8d
Senior Operations Manager
Victoria Police —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
3d
Senior Manager, People Partnering, Customer Experience and Operations
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Human resources
- Financial services
- AI
Quick Apply
1d
Expression of Interest: Senior Manager or Director, Advisory (Consulting)
BDO —Melbourne VIC
- Full-time
- Business development
- Communication skills
- Health insurance
- On-the-job training
Supply and Distribution Manager
Winharvest Pty Ltd —Deer Park VIC
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- Bachelor's degree
Quick Apply
Senior Strategy & Transformation Manager
Wesfarmers Health —Docklands VIC
- Management
- Master's degree
- Analysis skills
- Employee assistance program
6d
Operations Manager - Laverton North, Melbourne VIC
Redox —Laverton North VIC
- Full-time
- Data analysis skills
- Analysis skills
- Manufacturing
- Free food
Quick Apply
Senior Manager - Modern Slavery
The Salvation Army —Coburg North VIC
- Full-time
- Management
- No degree
- Social Work
- Annual leave
- Parental leave
8d
Office Manager
Front Hire —Melbourne VIC
- $75,000 - $85,000 a year
- Full-time
- Master's degree
- Administrative experience
- Bachelor's degree
Quick Apply
Transaction Services Specialist, FDD | Associate Director / Senior Manager | Deals
PWC Australia —Southbank VIC
- Finance
- Master's degree
- Analysis skills
- Parental leave
NDIS Operations Manager
My Remarkable Care —Taylors Lakes VIC
- From $85,000 a year
- Full-time
- Management
- Business development
- Budgeting
Quick Apply
5h
Senior Claims Operations Manager
McMillan Shakespeare —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Parental leave
EOI | FDD Transaction Services Specialist | Manager / Senior Manager | Deals
PWC Australia —Southbank VIC
- Finance
- Master's degree
- Business Administration
- Annual leave
- Parental leave
CX Senior Manager
Accenture —Melbourne VIC
- Full-time
- Master's degree
- Bachelor's degree
12d

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Senior Manager, Practice Operations & Performance

Focus Partners Australia & Escala Partners
Melbourne VIC

Quick Apply

Job Details

Qualifications

Leadership

Full Job Description

Position Summary

The Senior Manager – Practice Management & Performance is accountable for the day‑to‑day operational performance, capacity management, and leadership of advice operations teams, ensuring the practice operates efficiently, consistently, and at scale. This role leads Team Leaders across Paraplanning and Client Services and an Operations Manager. The role translates business strategy, standards, and regulatory obligations into effective practice‑level delivery, enabling advisers to focus on client outcomes and growth. The role balances people leadership, commercial insight, and operational discipline to ensure the business is achieving its goals.

This role is located in Melbourne, Victoria, Australia.

Primary Responsibilities

People Leadership & Team Performance

Lead, coach and develop Operations Manager and Team Leads to drive accountability and consistent delivery of outcomes
Build a culture of accountability, collaboration and client-centricity
Set clear expectations for workflow discipline, service quality, and capacity management
Support Ops Mgr and Team Leads to:
- Allocate work effectively
- Build capability and role clarity within their teams
- Address performance, quality, or capacity issues early
- Foster a culture of accountability, continuous improvement, and commercial awareness

Practice Operations & BAU Excellence

Ensure advice operations run smoothly and consistently across the business
Monitor BAU execution, identifying inefficiencies, bottlenecks, and operational risk
Act as the escalation point for complex operational or resourcing issues
Stabilise operations during periods of growth, adviser change, or increased demand

Adviser Productivity & Capacity Management

Partner with advisers and leaders to improve utilisation and sustainable workloads
Remove operational friction that impacts advisor productivity or client experience
Oversee capacity planning across Paraplanning and Client Services teams
Balance adviser demand with team capability and capacity

Operational Reporting & Commercial Insights

Own operational and performance reporting, including:
- Workflow health and WIP
- Capacity and utilisation metrics
- Client, FUM, and revenue‑related operational indicators
Translate reporting into clear insights and actionable recommendations for leaders

Operational Risk, Quality & Governance

Ensure operational teams work within agreed compliance, AFSL, and governance frameworks

Technology & Systems Enablement

Act as a senior operational owner of advice systems (e.g. Xplan and related platforms)
Ensure tools are used consistently and effectively by operational teams
Partner with Technology and Service Design to embed agreed changes into BAU
Identify system or process issues impacting productivity or quality

Continuous Improvement & Change Execution

Lead or support operational improvement initiatives impacting BAU performance
Own implementation and adoption of agreed changes across teams
Ensure improvements are practical, embedded, and sustained

Qualifications

8+ years leadership experience in financial advice operations, paraplanning, or client services
Proven experience in implementing and embedding change initiatives
Experience leading process alignment across the wider business in a way that supports teams and enhances the client experience
Proven ability to lead others and indirectly manage larger operational teams
Strong commercial and capacity‑planning mindset
High confidence engaging with advisers and senior stakeholders
Ability to balance people leadership with operational execution
Strong people leadership capability, with the ability to coach, influence, and hold leaders accountable for outcomes
Sound operational judgment, balancing efficiency, quality, and client experience in day‑to‑day decisions
Commercial mindset, with a clear understanding of how operational performance supports adviser productivity and business results
Confident capacity and workload management across competing priorities and adviser demand
High level of data literacy, able to interpret information, identify trends or risks, and support sound decision‑making
Disciplined and structured approach to BAU execution, with strong follow‑through
Comfortable operating within governance and risk frameworks, reinforcing consistent and compliant ways of working
Calm, resilient, and pragmatic leader, able to cut through complexity and drive practical outcomes

About Focus Partners Australia

Focus Partners Australia is part of Focus Financial Partners, a leading financial services firm based in the United States, comprised of wealth management, family office, and business management services. Focus Partners Australia offers integrated capabilities in investment and portfolio management, accounting, lending, insurance and related services from its offices in Sydney, Melbourne, Brisbane and the Gold Coast. Guided by a client-first ethos, we leverage the global expertise, platforms and capital strength of Focus Financial Partners to deliver holistic, fiduciary guidance across strategic planning, portfolio management, insurance, credit and tax. By fusing local insight with world-class resources, Focus Partners Australia helps its clients protect, grow, and transition their wealth at every life stage. Discover more about Focus Partners Australia at focuspa.com.au/ or LinkedIn.

Quick Apply

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senior manager, practice operations & performance jobs in melbourne, vic

Senior Manager, Practice Operations & Performance

Senior Manager, Practice Operations & Performance

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Senior Manager - Service Operations & Experience - Hybrid

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Expression of Interest: Senior Manager or Director, Advisory (Consulting)

Supply and Distribution Manager

Senior Strategy & Transformation Manager

Operations Manager - Laverton North, Melbourne VIC

Senior Manager - Modern Slavery

Office Manager

Transaction Services Specialist, FDD | Associate Director / Senior Manager | Deals

NDIS Operations Manager

Senior Claims Operations Manager

EOI | FDD Transaction Services Specialist | Manager / Senior Manager | Deals

CX Senior Manager

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