In-Demand Customer service representative Jobs in Illawarra Nsw

Customer Service Representative (Inbound Contact Centre)
My NRMA —Wollongong NSW
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick Apply
Laundry Attendant / Customer Service Assistant
Lakesouth Laundry Lounge —Lake Illawarra NSW
- $24.95 - $30.00 an hour
- Part-time
- Hospitality
- Customer service
- Cleaning
Quick Apply
2d
Customer Care Representative
Probe CX —Wollongong NSW
- Full-time
- Customer service
- Communication skills
- Wellness program
- Employee discount
Customer Service Representative (CSR) Warrawong - Wollongong
Ruttley Services —Warrawong NSW
- $60,000 - $70,000 a year
- Full-time
- CRM software
- Writing skills
- Communication skills
Quick Apply
Telstra Retail: Casual Customer Service & Sales Consultant SHELLHARBOUR
Telstra Business Technology Centre Perth South —Shellharbour NSW
- Full-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
1d
Front Office Receptionist/Guest Service Agent
Mantra Wollongong —Wollongong NSW
- $34.96 - $69.93 an hour
- Weekend availability
- Customer service
- Organisational skills
- In-person
- Employee discount
- Professional development assistance
Quick Apply
3d
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Telstra —Wollongong NSW
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
Membership Consultant - Across Illawarra Region
Anytime Fitness —Wollongong NSW
- Full-time
- CPR Certification
- Sales
- Customer service
- Gym membership
Quick Apply
5d
Telstra Retail: Casual Customer Service & Sales Consultant SHELLHARBOUR
Telstra —Shellharbour NSW
- Full-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
1d
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Telstra Business Technology Centre Perth South —Wollongong NSW
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
Guest Service Agent - Hotel Totto
EVT Group —Wollongong NSW
- Hotel experience
- Resort

More jobs to discover

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Laundry Attendant / Customer Service Assistant
Lakesouth Laundry Lounge —Lake Illawarra NSW
Experience in laundry, hospitality, cleaning, retail or customer service is highly regarded, but not essential. A current Australian driver's licence.
$24.95 - $30.00 an hour
Quick Apply
2d

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Customer Service Representative (Inbound Contact Centre)

My NRMA -
Wollongong NSW

Quick Apply

Job Details

Full-time

Benefits

Annual leave

Qualifications

Customer service
Communication skills

Full Job Description

Company Description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

Start date 24th August 2026 | Full-time Permanent role, Shift work: 5am-midnight Monday to Sunday | Hybrid (Gosford or Sydney Olympic Park and Working from Home)

As an Inbound Customer Service Representative, you’ll be the first point of contact for roadside assistance calls - helping people feel safe, supported, and back on the road quickly. Become the reassuring voice our members rely on. Build meaningful skills, grow your career, and make a real impact every day!

Qualifications

The important details!

Start Date: 24th August 2026
Hours: Full time Permanent position (35 hours per week)
Roster: Full commitment to a 3-week rotational roster between the hours of 5am midday-12am midnight, Monday to Sunday (including public holidays). Please note the rosters and/or hours are not negotiable.
Hybrid working: Working from home with collaboration & engagement days each month within our offices at either Sydney Olympic Park or Gosford. Training will be hybrid for 5 weeks with one day at the Sydney Olympic Park office and the rest from home. Must live within 100km from Sydney Olympic Park or central Gosford to fulfil these regular requirements (no further than Newcastle or Wollongong).
Holiday/Leave Requests: Please note unfortunately we are unlikely able to support any leave requests between mid-November until end of Feb 2027, due to peak period.

What You’ll Do

Customer Empathy: Handle inbound roadside assistance calls calmly, professionally, and accurately.
Clear Communication: Reassure members and provide concise guidance in line with quality standards.
Data Integrity: Maintain accurate records and handle member information confidentially.
Critical Thinking: Assess member needs and coordinate the appropriate service efficiently.
Collaboration: Work with internal teams to deliver timely outcomes.
Systems Proficiency: Navigate multiple systems while following processes and procedures.
Problem Solving: Use sound judgement under pressure to deliver positive member experiences.

What You’ll Bring

Customer Service Experience and Passion: Proven experience working in customer service and a passion to help people. Previous contact centre experience is welcomed but not essential – we will provide you training!
Resilience & Composure: Perform effectively in fast‑paced, high‑volume environments while remaining calm under pressure.
Emotional Resilience: Maintain focus through challenges, quickly recovering with a positive, can‑do attitude.
Adaptability: Embrace change and confidently adopt new systems, processes, and responsibilities.
Empathy & Member Focus: Deliver empathetic, solutions‑driven support so every member feels heard and supported.
Communication & Professionalism: Apply strong listening and communication skills with discretion and professionalism.
Technical Confidence & Accuracy: Navigate multiple systems efficiently with strong attention to detail.
Self‑Motivation: Work independently and proactively within a remote team environment.
Team Connection: Value teamwork and actively build strong relationships both virtually and in person.

Why You’ll Love This Role

Great pay + shift loadings for early, late, weekend and public holiday shifts
5 weeks annual leave + a “Me Day” after your first year of service
Eligibility for KPI bonuses (after passing training and eligible 1st full quarter after passing induction training)
Huge discounts on travel, holidays, groceries, movies, fitness, insurance & more
Career pathways across NRMA - many leaders started here
Hybrid working: Working from home with collaboration & engagement days each month within our offices at either Olympic Park or Gosford

Ready to Keep Australia Moving?

Apply today! You’ll complete a few screening questions and an online assessment as the first step. If your application is shortlisted further to this, you will receive access to a link to a recorded information session and further interview processes.

If you require any adjustments during the recruitment process, please contact our Talent Acquisition Specialist as part of the information session.

All successful applicants will be subject to full ongoing Australian work rights and required to complete satisfactory pre-employment checks.

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Quick Apply

Refine Your Search

customer service representative jobs in illawarra nsw

Customer Service Representative (Inbound Contact Centre)

Laundry Attendant / Customer Service Assistant

Customer Care Representative

Customer Service Representative (CSR) Warrawong - Wollongong

Telstra Retail: Casual Customer Service & Sales Consultant SHELLHARBOUR

Front Office Receptionist/Guest Service Agent

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Membership Consultant - Across Illawarra Region

Telstra Retail: Casual Customer Service & Sales Consultant SHELLHARBOUR

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Guest Service Agent - Hotel Totto

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