In-Demand Customer contact officer Jobs in Gold Coast Qld

Customer Contact Officer
Serco Plc —Varsity Lakes QLD
- $35.76 an hour
- No weekends
- Remote
- Communication skills
- Work from home
- Employee assistance program
Customer Service Officer
MEGT Australia —Gold Coast QLD
- Part-time
- Customer service
- Administrative experience
- Communication skills
- Health insurance
- Parental leave
3d
Recruitment Officer - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
- Recruiting
Roster Support Officer - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
- Customer service
- Microsoft Office
HDR Progress and Completions Officer
Griffith University —Southport QLD
- $94,966 - $101,295 a year
- Part-time
- Hybrid work
- Administrative experience
- University
- Recruiting
Quick Apply
1d
Administrative Support Officer
Griffith University —Southport QLD
- $76,126 - $80,321 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Quick Apply
7d
Receptionist (Leisure Centre)
Queensland Government —Gold Coast QLD
- Temporary
- Management
- Customer service
- Databases
10d
Program Leader
Queensland Government —Gold Coast QLD
- Customer service
- Outdoor work
Client Service Officer
HUB24 —Gold Coast QLD
- Full-time
- Hybrid work
- Management
- Financial services
- Communication skills
- Work from home
Customer Service Specialist - Call Centre
Concentrix —Robina QLD
- Full-time
- Customer service
- In-person
- Communication skills
- Paid training
Operational Services Officers (Food Services) - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
- Hospitality
- Communication skills
Patient Option Liaison Officer
Queensland Government —Gold Coast QLD
- Part-time
10h
Administration Officer Support (Public Health)
Queensland Government —Gold Coast QLD
- Part-time
- Patient monitoring
4d
Materials Testing Officer
City of Gold Coast —Ashmore QLD
- $72,603 - $98,355 a year
- Full-time
- Hybrid work
- Laboratory experience
- Microsoft Office
- Construction experience
- Work from home
4d
Administration Officer - Robina State High School
Queensland Government —Gold Coast QLD
- Temporary
- Microsoft Office
- Organisational skills
- Communication skills
2d
Security Officer/Guard
Eximm —Gold Coast QLD
- Weekend availability
- First Aid Certification
- Communication skills
Maintenance Officer
Downer Group —Gold Coast QLD
- Full-time
- Maintenance
- Communication skills
- Employee assistance program
Programs Team Leader
Queensland Government —Gold Coast QLD
- CPR Certification
11d
Community Facilities Planning Officer
City of Gold Coast —Bundall QLD
- From $101,616 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- No degree
- Work from home
10d
Building Compliance Officer
City of Gold Coast —Bundall QLD
- $94,439 - $98,355 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
- Free parking
- Work from home
9d

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Customer Contact Officer

Serco Plc -
Varsity Lakes QLD

Apply Now

Job Details

Casual
$35.76 an hour

Benefits

Employee rewards program
Work from home
Employee assistance program

Qualifications

Communication skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

$35.76 per hour (includes 25% casual loading)
This role operates on weekday shifts between 8:00 AM to 8:00 PM, with no weekend hours required
Approximately 20 - 30 hours per week, with capacity to increase to up to 38 hours, subject to business requirements
Complete 6 weeks of full-time training at our Varsity Lakes contact centre, then enjoy the flexibility of working from home, or from office or a hybrid model
Access to our extensive benefits including our rewards and discounts program
Access to our 24/7 Employee Assistance Program for you and your family

Make an impact at Serco

As a Customer Contact Officer, you will play a key role in delivering exceptional service by:

Responding to inbound calls, offering clear and accurate information to assist customers
Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details
Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service.
Keeping detailed and accurate records of customer interactions

You could be a great fit if you have:

Strong attention to detail and accuracy when interacting with customers
Excellent communication skills, both verbal and written to explain complex information clearly
The ability to navigate multiple screens and information systems simultaneously
A calm and resilient approach when handling customer enquiries
A strong commitment to teamwork and professionalism
A proactive mindset, eager to learn and apply feedback

To join our team, you’ll be required to:

Complete a pre-employment check including relevant security and Police clearances
Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
Complete a behavioural and computer assessment
Attend an information session that describes what it’s like to work in a virtual contact centre
If you wish to work from home after completing training, you’ll need to supply your own equipment and have a suitable home office setup

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco!

Apply Now

Refine Your Search

customer contact officer jobs in gold coast qld

Customer Contact Officer

Customer Service Officer

Recruitment Officer - Expression of Interest

Roster Support Officer - Expression of Interest

HDR Progress and Completions Officer

Administrative Support Officer

Receptionist (Leisure Centre)

Program Leader

Client Service Officer

Customer Service Specialist - Call Centre

Operational Services Officers (Food Services) - Expression of Interest

Patient Option Liaison Officer

Administration Officer Support (Public Health)

Materials Testing Officer

Administration Officer - Robina State High School

Security Officer/Guard

Maintenance Officer

Programs Team Leader

Community Facilities Planning Officer

Building Compliance Officer

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