In-Demand Software Jobs in Geelong, Vic

Customer Support Analyst - Level 2 - Carelink
Civica —Geelong VIC
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SQL
- Work from home
Quick Apply
Dental Receptionist in Belmont, Geelong
Belmont Dental Care —Belmont VIC
- $27 - $33 an hour
- Medical office experience
- Clinic
- Front desk
Quick Apply
5d
ICT Security Specialist
SkillQuest —North Geelong VIC
- $78,000 - $83,000 a year
- Full-time
- Analysis skills
- Education
- Bachelor's degree
- Professional development assistance
Quick Apply
2d
NDIS Plan Management Administration Assistant
Can + Will Plan Management and Navigation —North Geelong VIC
- $60,000 - $80,000 a year
- Part-time
- CRM software
- Office
- Microsoft Office
Quick Apply
8d
Concrete construction estimator
P&P Earth Moving pty Ltd —North Geelong VIC
- From $53,000 a year
- Organisational skills
- Construction experience
- In-person
Quick Apply
3d
Information Technology Traineeship
Victorian Group Training —Geelong VIC
- Full-time
Expression of Interest, Trainee Court Registrar (Barwon South West region), Magistrates' Court of Victoria
Court Services Victoria —Geelong VIC
- Full-time
- Customer service
- Public speaking
- Organisational skills
10d
Customer Success Specialist
Buddy Advisory —Geelong VIC
- $65,000 - $75,000 a year
- Organisational skills
- In-person
- AI
Executive Services Support Officer
Department of Justice and Community Safety —Geelong VIC
- $62,104 - $79,753 a year
- Full-time
- Databases
- Administrative experience
- Data entry
2d
Business Support Officer
Access Your Supports —Geelong VIC
- $34.58 - $37.73 an hour
- Full-time
- Customer service
- Administrative experience
- Communication skills
Quick Apply
Maintenance And Logistics Tradesperson
Geelong Grammar School —Geelong VIC
- Overtime
- Microsoft Office
- Administrative experience
- Communication skills
8d
Research Solutions Architect
CSIRO —Geelong VIC
- $118,000 - $127,000 a year
- Part-time
- Azure
- DevOps
- Research
2d
Building Area Lead - Geelong
Johns Lyng Group —Geelong VIC
- Full-time
- Budgeting
- Leadership
- Communication skills
- Fuel card
4d
General Practitioner
Peninsula Family Medical Practice PTD LTD —Deakin University VIC
- $250,000 - $275,000 a year
- Urgently hiring
- Doctoral degree
- Patient care
- EMR systems
- Flexible schedule
Quick Apply
14d
Utility Service Technician - Geelong/Moorabool
Tesla —Moorabool VIC
- Full-time
- Maintenance
- Office
- Electrical experience
General Practitioner (around Armstrong)
Doctors&Co —Geelong VIC
- From $200,000 a year
- Doctoral degree
- Patient care
- EMR systems
Quick Apply
9d
Senior Accountant
Findex —Geelong VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
Administration Officer, Finance
Department of Justice and Community Safety —Geelong VIC
- $62,104 - $79,753 a year
- Full-time
- Administrative experience
- Computer skills
9d
Chef
Epworth —Geelong VIC
- Call employer
- Relocation assistance
Quick Apply
Dental Assistant (Surgical) - Geelong
Nova Dental Group —Geelong VIC
- Temporary
- Clinic
- No degree
- Organisational skills
Quick Apply

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Customer Support Analyst - Level 2 - Carelink

Civica -
Geelong VIC

Quick Apply

Job Details

Full-time

Benefits

Work from home
Paid volunteer leave

Qualifications

Crystal Reports
Customer service
Microsoft Office
SQL
IT support
Citrix
Communication skills

Full Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Customer Support Analyst – Level 2 at Civica

This role is central to delivering high-quality support to customers using Civica’s Carelink software solutions within the health and community care sector. The position operates within a collaborative support environment, working closely with customers and internal teams to resolve issues, optimise system usage, and ensure consistent service delivery aligned to SLA commitments.

The role provides exposure to a specialised product suite in a large-scale, mission-driven environment, enabling the development of deep product knowledge and technical capability. It combines customer engagement, problem-solving, and system support, contributing directly to the reliability and effectiveness of solutions used to deliver essential services.

Requirements

What you will need to be successful in this role

Demonstrated experience delivering customer service within an IT or software support environment
Strong ability to troubleshoot and resolve technical issues in a structured and methodical manner
Experience managing multiple support requests while maintaining quality and accuracy
Ability to prioritise workload effectively and escalate issues appropriately
Proven capability to work both independently and collaboratively within a team environment
Experience engaging with customers to understand requirements and support software-based solutions
Working knowledge of software applications within enterprise or large organisational settings
Strong written and verbal communication skills, including the ability to explain technical concepts clearly
Experience maintaining accurate documentation, including knowledge base articles and support logs
Ability to maintain up-to-date product knowledge and apply it to customer support scenarios
Professional and customer-focused approach in all interactions
Exposure to QA processes or contributing to product/service quality improvements

Nice to have

IT-related qualifications
Experience with Carelink+ or similar health/community care software
Knowledge of SQL query writing
Experience with Citrix environments
Experience with Crystal Reports
Familiarity with Windows operating systems in networked environments and Microsoft Office

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Quick Apply

Refine Your Search

software jobs in geelong, vic

Customer Support Analyst - Level 2 - Carelink

Dental Receptionist in Belmont, Geelong

ICT Security Specialist

NDIS Plan Management Administration Assistant

Concrete construction estimator

Information Technology Traineeship

Expression of Interest, Trainee Court Registrar (Barwon South West region), Magistrates' Court of Victoria

Customer Success Specialist

Executive Services Support Officer

Business Support Officer

Maintenance And Logistics Tradesperson

Research Solutions Architect

Building Area Lead - Geelong

General Practitioner

Utility Service Technician - Geelong/Moorabool

General Practitioner (around Armstrong)

Senior Accountant

Administration Officer, Finance

Chef

Dental Assistant (Surgical) - Geelong

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