In-Demand Melbourne – senior Jobs in Doncaster East Vic

Senior Project and Support Manager
VitalHub AU NZ —Melbourne VIC
- $97,000 - $180,000 a year
- Full-time
- Hybrid work
- Master's degree
- Budgeting
- Communication skills
Quick Apply
11d
Area Manager
Sebastian Property Services —Melbourne VIC
- $90,000 - $100,000 a year
- Full-time
- Organisational skills
- Budgeting
- In-person
Quick Apply
Senior Operations Manager Partner Services Melbourne, Victoria
Bupa —Melbourne VIC
- Leadership
- Communication skills
4d
Strategy & Operations Senior Manager, Australia
Whatnot —Melbourne VIC
- $204,000 - $240,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Senior Training Advisor
Genus Infrastructure —Melbourne VIC
- Full-time
- Management
- Analysis skills
- Leadership
- Employee assistance program
Senior Service Delivery Manager Melbourne, Victoria
Bupa —Melbourne VIC
- Management
- Analysis skills
- Financial services
3d
Senior Total Rewards Specialist
Aututech Pty. Ltd. —South Melbourne VIC
- $110,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Human resources
- Travel reimbursement
- Work from home
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13d
Senior Investigator
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Communication skills
4d
Senior Manager Proposition Strategy and Commercial Melbourne, Victoria
Bupa —Melbourne VIC
- Master's degree
- Business Administration
- Analytics
- Health insurance
3d
Senior Legal Adviser Melbourne, Victoria
Bupa —Melbourne VIC
- Contract
- Hybrid work
7d
Senior Auditor (SMSF)
Assurify —Mont Albert VIC
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Office
- Communication skills
- Annual leave
- On-the-job training
Quick Apply
Senior Project Manager - Melbourne
DP World Australia Limited —Melbourne VIC
- Full-time
- Analysis skills
- No degree
- Product management
Quick Apply
11d
Senior Valuer - Commercial
CBRE —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Parental leave
Senior Analyst - SMSF - Melbourne
Deloitte —Melbourne VIC
- Communication skills
- Parental leave
Senior Policy Adviser, Health Protection Programs & Systems
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Recruiting
5d
Quality Assurance Manager – Food Manufacturing
Fine Foods —Melbourne VIC
- $90,000 - $120,000 a year
- Full-time
- English
- In-person
- Manufacturing
Quick Apply
7d
Senior Quality Assurance Specialist
BAE Systems —Melbourne VIC
- Full-time
- Microsoft Office
- Communication skills
12d
Senior Project Officer
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
11d
Senior Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Recruiting
12d
Senior Designer
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Senior Secondary Certificate of Education
- Communication skills
3d

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Senior Project and Support Manager

VitalHub AU NZ
Melbourne VIC

Quick Apply

Job Details

Full-time
$97,000 - $180,000 a year
11 days ago

Qualifications

NetSuite
Master's degree
Budgeting
Communication skills
PRINCE2 Certification

Full Job Description

Role Purpose

The Senior Project Manager & Support Manager will be responsible for the successful delivery of complex healthcare technology projects whilst overseeing Business-as-Usual (BAU) customer support services.

The role combines project delivery, customer relationship management, service oversight, operational leadership, and continuous improvement to ensure both project and support functions operate effectively and deliver exceptional outcomes for clients.

The postholder will act as a senior point of contact for customers, internal teams, and key stakeholders, ensuring projects are delivered on time, within scope, and within budget whilst maintaining high levels of customer satisfaction across ongoing support services.

As the organisation continues to grow, the successful candidate will demonstrate the leadership capability to help develop and shape future project management and support teams, contributing to the continued evolution of the Project Management Office (PMO).

Key Responsibilities

Project Delivery

Lead and manage multiple healthcare technology implementation projects simultaneously.
Develop detailed project plans, schedules, milestones, and resource requirements.
Ensure projects are delivered on time, within scope, within budget, and to agreed quality standards.
Coordinate internal resources and third-party suppliers to ensure successful project delivery.
Monitor project progress and proactively address risks, issues, dependencies, and delays.
Manage project scope, change requests, and stakeholder expectations throughout the project lifecycle.
Facilitate effective communication between customers, project teams, and senior stakeholders.
Produce and maintain comprehensive project documentation, plans, reports, and governance records.
Conduct project reviews and lessons learned activities to support continuous improvement.
Measure project performance using appropriate systems, tools, and reporting mechanisms.

Customer Support & Service Management

Oversee Business-as-Usual (BAU) customer support services for existing customers.
Act as an escalation point for customer issues, incidents, and service concerns.
Monitor service performance and customer satisfaction, ensuring service levels are maintained.
Work closely with support, implementation, development, and integration teams to resolve customer issues efficiently.
Identify opportunities to improve support processes, customer experience, and service delivery.
Build and maintain strong customer relationships, acting as a trusted advisor where appropriate.
Ensure customer issues are managed professionally and resolved within agreed timescales.

Financial & Resource Management

Support the Head of Project Management with project financial management and reporting.
Monitor project budgets, resource allocation, planned hours, and actual utilisation.
Ensure project profitability is maintained through effective resource and budget management.
Support revenue recognition activities and professional services reporting.
Assist with forecasting resource requirements across project and support activities.

Governance, Risk & Quality

Maintain project governance standards and PMO best practices.
Proactively identify, assess, manage, and mitigate project and operational risks.
Maintain risk, issue, decision, and action logs.
Ensure all deliverables meet agreed quality standards, customer expectations, and regulatory requirements.
Escalate significant risks, issues, and concerns to senior management where appropriate.
Support the development and continuous improvement of project management and support processes.

Leadership & Stakeholder Management

Act as the primary point of contact for project and support-related matters.
Build strong working relationships with customers, suppliers, and internal stakeholders.
Provide clear and timely updates to customers and senior management.
Prepare and deliver project status reports, performance updates, and executive-level presentations.
Demonstrate leadership capabilities and contribute to the future development of project management and support teams as the organisation grows.
Mentor and support colleagues, promoting collaboration, knowledge sharing, and continuous improvement.

Essential Requirements

MSc in Project Management, Business Management, Healthcare Informatics, or a related discipline.
PRINCE2 Practitioner qualification.
Demonstrable experience working with the In Touch with Health platform, including implementation, configuration, project delivery, customer engagement, and operational support.
Proven experience delivering complex healthcare technology projects.
Experience managing Business-as-Usual (BAU) customer support services.
Strong understanding of project management methodologies, governance frameworks, and best practices.
Excellent stakeholder management skills with experience engaging customers, suppliers, and senior leadership teams.
Experience managing project budgets, resource allocation, financial reporting, and project governance.
Strong risk, issue, dependency, and change management experience.
Excellent communication, presentation, and reporting skills.
Ability to manage multiple competing priorities within a fast-paced environment.
Strong problem-solving and decision-making abilities.
Ability to work independently within a fully remote environment.

Desirable Requirements

Experience using NetSuite, Ruddr, or equivalent project and professional services management tools.
Experience working within NHS, private healthcare, or healthcare software environments.
Experience supporting software implementation, integration, and digital transformation projects.
Experience establishing or developing project management and support functions within a growing organisation.
Demonstrable leadership potential with the ability to build and manage teams in the future.

Pay: $97,000.00 – $180,000.00 per year

Work Location: Hybrid remote in Melbourne VIC 3000

Quick Apply

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