In-Demand It help desk Jobs in Docklands, Vic

IT Systems Administrator
Gigacomm —Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- AI
Quick Apply
IT Support Technician - Support Helpdesk
Beyond the Box —Essendon VIC
- Remote
- Working with children
- Communication skills
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Service Desk Analyst
AC3 —Melbourne VIC
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
Level 1 Windows Network Support
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
IT Service Desk Analyst - Level 2
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Microsoft Outlook
- Management
- POS
Service Desk Specialist
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Customer service
- Communication skills
- Health insurance
- Parental leave
8d
Technical & Network Support Technician
Telnetworks —Melbourne VIC
- $75,677.95 - $103,189.75 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Work from home
Quick Apply
4d
Service Desk Officer
Australian Red Cross Lifeblood —West Melbourne VIC
- $63,000 - $68,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Parental leave
- Employee assistance program
Service Desk & Desktop Analyst
MEGT Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
- Health insurance
- Parental leave
Service Desk Support Officer
Department of Justice and Community Safety —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Customer service
- Administrative experience
4d
IT Support/System Engineer
Johns Lyng Group —Melbourne VIC
- Urgently hiring
- Azure
- Customer service
- Administrative experience
- Free parking
7d
Technical Support Engineer - Pharmacy Software
Omnicell —Melbourne VIC
- $60,000 - $85,000 a year
- Public holidays
- Customer service
- Administrative experience
- Annual leave
Service Desk Analyst
Grant Thornton Australia —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Administrative experience
- Health insurance
- Gym membership
1d
Associate Systems / Implementation Engineer (Healthcare IT)
Stryker —Melbourne VIC
- Full-time
- Communication skills
- Hospital experience
- Health insurance
Intermediate Service Desk Technician
RSM —Melbourne VIC
- Full-time
- Customer service
4d
Service Desk Technician
ASSA ABLOY —Oakleigh VIC
- Azure
- Analysis skills
- Employee assistance program
- Employee discount
4d
Service Desk Manager
First Focus —Melbourne VIC
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Legal Assistant, Indictable Crime
Victoria Legal Aid —Melbourne VIC
- $66,772 - $81,080 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Commuter assistance
- Work from home
11d
IT Support Consultant
Southern Metropolitan Cemeteries Trust —Springvale VIC
- Part-time
- Azure
- Customer service
- Administrative experience
- Parental leave
17h

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it help desk jobs near docklands, vic

IT Systems Administrator

Gigacomm
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $80,000 a year

Qualifications

Jira
System administration
Confluence
ITIL
IT support
Telecommunication
Security
AI
Intune
Help desk

Full Job Description

About Us

The future of the world is increasingly digital and connected — yet many Australians still suffer from frustratingly slow internet.

At Gigacomm, we believe in the power of connectivity to improve the world we live in. We build and operate an independent network using the latest technology to provide reliable, ultra-fast internet to Australian homes and businesses up to 2GB/sec.

We are committed to building a diverse and inclusive team who bring different perspectives, help best represent the customers and communities we serve, and contribute to building a rewarding culture.

About the Role

The IT Systems Administrator is responsible for the day-to-day administration and support of Gigacomm’s corporate IT environment — end-user devices, user accounts and identity, software and licensing, and the IT service desk. This is a hands-on operational role: you’ll ensure that staff have the hardware, access, and support they need to do their work reliably and securely.

You’ll sit within the Technology team, reporting to the Corporate IT Team Lead, and work closely with internal stakeholders across People & Culture, Platform Engineering, and business units to keep people productive and resolve issues quickly as Gigacomm scales.

This is a Melbourne-based hybrid role. You will be required to be on-site three days a week. Gigacomm is an AI-first team — we expect this role to be open to using AI tools (such as Claude, ChatGPT/Codex, Copilot) to assist with operations.

What You’ll Do

Hardware & Device Provisioning

Own end-to-end laptop and hardware provisioning — ordering, Autopilot and Apple Business Manager enrolment, Intune configuration, setup, and handover for new starters
Manage device collection, wipe, and deprovisioning for departures
Maintain the hardware lifecycle: procurement, deployment, repair, refresh, and disposal

Service Desk & End-User Support

Serve as the first point of contact for staff IT issues across Windows and Mac — triage, resolve, and escalate complex issues
Own user onboarding and offboarding: provisioning and deprovisioning Entra ID accounts, licences, group membership, and access in coordination with People & Culture
Administer accounts and identity across Microsoft 365 and Gigacomm’s multi-domain Entra ID environment
Maintain ticket and documentation hygiene — working tickets in Jira and keeping Confluence runbooks current

Endpoint & Account Security

Own operational endpoint and account security — device compliance, endpoint protection, and patching via Intune update rings, plus software distribution
Provide first-response to security events affecting end-user devices and accounts, escalating as required
Support audit and compliance activities related to endpoint and identity security

Procurement & Vendor Support

Support the Corporate IT Team Lead in managing vendor and supplier relationships
Raise orders and source hardware, software, and licences as required

What You’ll Bring

Essential

2+ years’ experience in IT systems administration, IT support, or end-user computing
Hands-on experience administering a cloud productivity and identity platform — such as Microsoft 365 / Entra ID or Google Workspace — across both Windows and macOS devices
Experience running an IT service desk or helpdesk with strong ticket and documentation discipline
Sound understanding of operational security practices — MFA, Conditional Access, and access hygiene — with an endpoint and identity focus
A strong end-user manner and the patience to support non-technical staff
A methodical troubleshooting mindset: analytical, thorough, and focused on root cause
Comfortable using or learning AI-assisted tooling to automate routine tasks and improve operational efficiency
Low ego, high EQ — humble, curious, and energised by respectful, data-driven problem solving

Preferred

Experience in a telecommunications or ISP environment
Hands-on experience with Intune, Autopilot, and Apple Business Manager for device enrolment, configuration, and compliance
Specific experience with Microsoft 365 and Entra ID
Understanding of ITIL practices
Skill in documenting solutions, procedures, and operational runbooks
Some exposure to IT procurement and vendor coordination, supporting a team lead or manager

Relevant, hands-on experience matters more to us than formal certification.

Why Join Gigacomm

Be part of building something meaningful — connecting Australians with ultra-fast, reliable internet.
Work in a collaborative, inclusive team that values different perspectives.
Join a scaleup with the energy of a startup and the foundations of an established network operator.
A genuinely AI-first environment where you’re encouraged to automate your way to higher-value work.

Company Overview

We believe the future of the world is digital and connected and that everyone needs greater access to and more choice of digital infrastructure. Our mission is to build better, more intelligent access networks to connect more people and businesses to more affordable ultra-fast internet.

Quick Apply

Refine Your Search

it help desk jobs in docklands, vic

IT Systems Administrator

IT Support Technician - Support Helpdesk

Network Support Level 1

Service Desk Analyst

Level 1 Windows Network Support

IT Service Desk Analyst - Level 2

Service Desk Specialist

Technical & Network Support Technician

Service Desk Officer

Service Desk & Desktop Analyst

Service Desk Support Officer

IT Support/System Engineer

Technical Support Engineer - Pharmacy Software

Service Desk Analyst

Associate Systems / Implementation Engineer (Healthcare IT)

Intermediate Service Desk Technician

Service Desk Technician

Service Desk Manager

Legal Assistant, Indictable Crime

IT Support Consultant

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