In-Demand Ict knowledge officer Jobs in Canberra, Act

ICT Support Officer
CYOS Solutions —Canberra ACT
- $50 - $65 an hour
- Contract
- Azure
- Office
- Communication skills
Quick Apply
5d
ICT Support Officer
NTT —Canberra ACT
- Contract
- Azure
- Office
- Communication skills
Quick Apply
5d
ICT Support Officer
SkyDB —Canberra ACT
- $35 - $100 an hour
- Contract
- Azure
- Management
- Analysis skills
Quick Apply
3d
ICT Knowledge Officer
The Department of Parliamentary Services —Canberra ACT
- $92,450 - $99,185 a year
- Call employer
- Management
- Customer service
- Organisational skills
- Gym membership
12d
ICT Project Officer (3 +3) month extension options
Worklogix —Canberra ACT
- $90 - $100 an hour
- Contract
- Azure
- Office
- In-person
Quick Apply
5d
ICT Project Officer
PowerData Group Consulting —Canberra ACT
- Contract
- Azure
- Management
- Software troubleshooting
Quick Apply
5d
ICT Project Officer
Centorrino Technologies —Canberra ACT
- Contract
- Azure
- Analysis skills
- Communication skills
Quick Apply
5d
ICT Support Officer
Fujitsu —Canberra ACT
- Contract
- Azure
- Customer service
- Communication skills
2d
Cyber Security Officer - Products and Services
Australian Government —Canberra ACT
- $93,612 - $98,332 a year
- Microsoft Access
- Azure
- No degree
11d
Stack Developer In-training | Full-time Temporary
Digital Canberra —Canberra ACT
- $95,722 - $100,956 a year
- Temporary
- Hybrid work
- Azure
- SQL
- Scripting
3d
Senior Developer, IT Application Development
Australian Electoral Commission —Canberra ACT
- $99,734 - $111,701 a year
- Full-time
- SharePoint
13d
Project Officer - Security & Compliance
Fujitsu —Canberra ACT
- Full-time
- Analysis skills
- Communication skills
12d
Drupal Developer
Department of Finance —Canberra ACT
- $92,127 - $103,372 a year
- Full-time
12d
Procurement Advisers and Finance Advisers, Finance Branch
Department of Prime Minister and Cabinet —Canberra ACT
- $83,242 - $89,024 a year
- Part-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Director, Enabling and Support Services | Full-time Temporary with a Possibility of Permanency
Justice and Community Safety —Canberra ACT
- $149,172 - $167,151 a year
- Temporary
1d
Senior Radio Systems Engineer | Full-time Permanent
Digital Canberra —Canberra ACT
- $149,172 - $167,151 a year
- Full-time
- Hybrid work
- Analysis skills
- Negotiation
6d
Senior Drupal Developer
Department of Finance —Canberra ACT
- $101,355 - $123,702 a year
- Full-time
12d

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ICT Support Officer
CYOS Solutions —Canberra ACT
Prepare and update ICT procedures, user guides and knowledge articles. Demonstrated ability to communicate clearly with technical and non-technical stakeholders…
$50 - $65 an hour
Quick Apply
5d
ICT Support Officer
NTT —Canberra ACT
Prepare and update ICT procedures, user guides and knowledge articles. Demonstrated ability to communicate clearly with technical and non-technical stakeholders…
Quick Apply
5d

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ICT Support Officer

CYOS Solutions -
Canberra ACT

Quick Apply

Job Details

Contract
$50 - $65 an hour
5 days ago

Qualifications

Azure
ITIL
Communication skills

Full Job Description

Application closing date: Sunday, 30 August 2026 • 11:59pm, Canberra time

Estimated start date: Monday, 07 September 2026

Location of work: ACT

Working arrangements: Full time onsite at their Canberra office based in Barton

Length of contract: 3 months

Contract extensions: 3 months

Security clearance: Must have Baseline security clearance

Rates: $50 - $65 per hour (inc. super)

The ICT Support Officer provides frontline ICT support services to ACIAR staff in Australia and overseas. The role is responsible for responding to helpdesk requests, resolving routine ICT issues, maintaining accurate service records, and supporting the deployment and management of ICT equipment.

Working as part of the Business Systems Unit (BSU), the position contributes to the delivery of reliable and customer-focused ICT services while supporting broader ICT projects and operational activities. The role requires strong communication skills, sound problem-solving abilities, and a commitment to delivering high-quality customer service.

Key duties and responsibilities:

Provide ICT support for hardware, software, network, account and device issues.
Triage, resolve and escalate service requests and incidents in line with service levels.
Administer user accounts, systems, devices, software and ICT asset records.
Support ICT projects, upgrades, testing, rollouts and implementation activities.
Prepare and update ICT procedures, user guides and knowledge articles.
Liaise with staff, vendors and service providers to support ICT service delivery.
Identify recurring issues and contribute to service and process improvements.
Support cyber security controls, patching, access management and incident reporting.
As this is a Helpdesk role, and will require maintenance of user and building ICT hardware, this role is 100% office-based

Essential experience & requirements:

Current minimum Baseline is essential
Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service environment.
Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to APS workplace culture.

Essential criteria

Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service environment.
Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to APS workplace culture.

Desirable criteria

Experience in Active Directory on premise and Azure AD.
Demonstrated understanding of ITIL principles.

HOW TO APPLY

Please provide an updated CV (a maximum of 3 - 5 pages) to reflect your suitability to the role based on the job description. You will also need to complete a one page pitch (no more than 5000 characters) to address all criteria specified. Your application will be reviewed based on ability to demonstrate, or potential to develop, the capabilities required.

Quick Apply

Refine Your Search

ict knowledge officer jobs in canberra, act

ICT Support Officer

ICT Support Officer

ICT Support Officer

ICT Knowledge Officer

ICT Project Officer (3 +3) month extension options

ICT Project Officer

ICT Project Officer

ICT Support Officer

Cyber Security Officer - Products and Services

Stack Developer In-training | Full-time Temporary

Senior Developer, IT Application Development

Project Officer - Security & Compliance

Drupal Developer

Procurement Advisers and Finance Advisers, Finance Branch

Director, Enabling and Support Services | Full-time Temporary with a Possibility of Permanency

Senior Radio Systems Engineer | Full-time Permanent

Senior Drupal Developer

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