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NDIS Rostering Coordinator - Hybrid - Remote

Kevria Clinical Service Pty Ltd
Port Macquarie NSW

Quick Apply

Job Details

Permanent | Full-time
4 hours ago

Qualifications

Pricing
Communication skills

Full Job Description

Rostering Coordinator (NDIS) – Full Time | Hybrid

Rostering & HR Coordinator (NDIS) – Full Time

Location: Port Macquarie, NSW (Hybrid – minimum 2 days per week in office)

Position: Full Time – 5 days per week

About Kevria

At Kevria, we support people to live meaningful and independent lives.

Everything we do is grounded in empathy, communication and integrity. Our teams work closely with participants and each other to deliver support that is consistent, thoughtful and safe.

Behind every strong support team is a well-built roster and the right people in it. That is where you come in.

About the Role

We are looking for a Rostering & HR Coordinator who understands that great support starts before a shift is ever filled — it starts with bringing on the right people and then matching them to the right participants at the right time.

You will manage rosters across SIL, respite and community supports, ensuring stability, consistency and responsiveness across services. Alongside this, you will play a key role in our HR processes — reviewing candidates and assessing their suitability for specific clients and support environments. This is a fast-moving role where priorities can shift quickly, so you will need to stay organised, think ahead and communicate clearly.

This is a hybrid position based in Port Macquarie, with a minimum of 2 days per week in the office and the remainder worked from home. You will need to be highly responsive throughout the day, whether in the office or remote.

What You Will Be Doing

Rostering

Build and maintain rosters across SIL, respite and community supports, including 24/7 house based rostering and shared support ratios (1:1, 2:1 and above)
Fill shifts proactively, including short notice and urgent gaps
Manage short notice cancellations in line with NDIS Pricing Arrangements and Price Limits
Match staff to participants based on skills, preferences, compatibility and continuity of support, particularly for participants with complex needs
Ensure rosters reflect approved service agreement hours, ratios and support types
Account for sleepover shift requirements when rostering SIL supports
Monitor staff availability and ensure rosters remain compliant
Identify risks, gaps and patterns in rostering and take action early
Maintain accurate records and ensure alignment with SCHADS Award and NDIS expectations

HR & Candidate Review

Review candidate applications and profiles to assess suitability for support roles
Determine whether candidates are a good fit for particular clients, considering skills, experience, personality and participant needs
Support onboarding and compliance checks in line with NDIS and workforce requirements
Work closely with HR and Operations on workforce planning, ensuring the right talent pipeline is in place to meet rostering needs
Maintain accurate candidate and staff records in Employment Hero

Communication

Communicate daily with support staff (Behaviour Therapy Assistants), Team Captains and leadership
Provide clear feedback and updates on candidate suitability and rostering status
Systems You Will Use
ShiftCare for rostering coordination and daily operations
Employment Hero for candidate review, workforce information, compliance and availability

What we are looking for

SCHADS Award Knowledge

Understanding of shift-based pay rates, including overtime, broken shifts and penalty rates for evenings, weekends and public holidays
Awareness of minimum engagement periods and rest break requirements between shifts
Knowledge of casual, part-time and full-time entitlements and how they affect rostering flexibility
Ability to identify and avoid compliance risks such as excessive hours or incorrect classifications

NDIS Service Knowledge

Understanding of different support types (SIL, respite, community access, in-home support) and how staffing needs differ across each
Awareness of support ratios (1:1, 2:1, shared supports) and how this affects staff allocation
Understanding of NDIS Pricing Arrangements and Price Limits, particularly as they relate to short notice cancellations
Understanding of participant-worker matching, including skills, experience, continuity of support and behavioural compatibility
Familiarity with NDIS Worker Screening requirements and Code of Conduct obligations

General Skills

Experience in rostering within NDIS or community services
Experience reviewing candidates or assessing staff-client fit, ideally within disability, community services or a similar people-focused sector
Strong working knowledge of ShiftCare
Experience with Employment Hero or a similar system
Ability to manage competing priorities without losing detail
Clear and confident communication style
Strong problem solving skills and ability to think ahead
Sound judgement when assessing people and matching them to roles or clients
Comfortable working independently and collaboratively in a hybrid setting
Based in or able to commute to Port Macquarie at least 2 days per week

What Success Looks Like

Rosters are filled, stable and proactive
Candidates are thoughtfully assessed and well matched to clients
Staff are well matched to participants
Minimal last minute gaps or escalations
Communication is clear, consistent and timely
You are working ahead, not reacting behind

Why Join Kevria

Hybrid role with flexibility, based in Port Macquarie
Be part of a team that values doing things properly
Contribute to meaningful outcomes for participants and staff
Work within a culture built on empathy, communication and integrity

Before You Apply

This role suits someone who can stay calm under pressure, make sound judgement calls about people, and take ownership of outcomes.

If you are reliable, proactive and take pride in getting things right, we would like to hear from you.

Apply Now

Submit your application including your resume and a short cover letter outlining your rostering experience, any experience reviewing candidates or assessing fit, and the systems you have used.

Company Overview

Please visit http://kevria.com for more information

Quick Apply

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