JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are currently seeking a Technical Program Manager, Program and Project Management to deliver Corporate Real Estate (CRE) technology programs and projects for our clients to join our JLL Technologies Program and Project Management Team in Australia. As Technical Program Manager, you’ll have responsibility for working with clients’ real estate technology teams globally to develop a sound strategy and roadmap, and to implement that roadmap through successful deployment of related technology programs and projects. Responsibilities include developing and maintaining strong client relationships, leading assigned program(s) and ensuring all related processes run smoothly, with project risks and issues managed effectively and proactively. The Technical Program Manager is accountable for quality, on time, and in-budget delivery. The Program and Project Management team is a client-facing team that specializes in delivery of complex CRE technology projects to JLLT clients. Must be an Australian citizen.
What this job involvesAs a Technical Program Manager, you will be directly responsible for:
Work with members of the client’s Real Estate business and technology teams globally to develop and deploy CRE technology related programs and projects. This includes providing input on roadmap and strategy to thoughtfully grow our program
Effectively engage with senior-level stakeholders bringing strong executive presence to build trust and credibility at the senior table. Understand scope and expectations, manage scope effectively, facilitate alignment across competing priorities, and negotiate outcomes that meet or exceed stakeholder expectations
Perform high quality program and project management ensuring strong governance, thorough documentation, and efficient communication. (Project framework, comprehensive project plan, quality meeting minutes, status updates, risk management plan, budget tracking and management, scope management, steering meetings…)
Proactively identify and plan for program/project risks. Effectively communicate with and influence senior stakeholders, driving effective resolution to risks that become issues, and expertly manage escalations to protect the client relationship and program outcomes.
Ensure that the documentation related to projects is complete and provide key metrics allowing client leadership to make the right decisions
Support development of continuous improvement mechanisms to ensure that tools and processes are constantly evolving to improve end user experience and adoption.
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Establish strong business relationships with key stakeholders, bringing a consultative approach, and sharing information around best practices and market trends to help drive stakeholder decision-making
As the AI landscape evolves, develop and direct the use of AI tools for reporting, forecasting, and risk signals, knowing when to trust the output versus verify it, so the team's time is spent on the judgment calls that drive customer outcomes rather than mechanical work
Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:
A Bachelor’s degree from an accredited institution, Master’s degree preferred
10+ Years of technology program and project management experience. PMP certified preferred. Agile experience a plus. (CSM certification)
Deep experience implementing IWMS or other Corporate Real Estate technologies required, ServiceNow experience strongly preferred
Experience with corporate real estate functions highly desirable
Experience defining and implementing AI solutions to drive efficiencies
Ability to thrive in a high-pace environment
Ability to work across global time zones as required
Strong consultative skills
Organizational prowess
Strong executive presence; skilled at facilitating, influencing, and negotiating with senior and C-level stakeholders
Proven ability to manage escalations expertly, staying composed under pressure, diagnosing root cause quickly, and driving resolution while protecting the client relationship
Strong written and verbal communications skills; ability to maintain excellent communication skills with the ability to effectively communicate with multiple stakeholders.
Proactive and situational leadership skills in people and project management
Self-motivation and desire to always deliver with excellence
Be an organized, detail-oriented, reliable owner
Experience working in large global organizations with complex technical environments as well as dealing with internal and external customers, service providers and vendors
Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, vendors, and technology teams.
Ability to operate independently with general guidance
What you can expect from us
We succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
