Department: JCPR Statewide
Department/Agency: Department of Communities and Justice
Location:
Statewide, NSW, AU, 9999 Dubbo, NSW, AU, 2830 Ballina, NSW, AU, 2478 Wagga Wagga, NSW, AU, 2650 Albury, NSW, AU, 2640 Wollongong, NSW, AU, 2500 Strawberry Hills, NSW, AU, 2012 Queanbeyan, NSW, AU, 2620 Gosford, NSW, AU, 2250 Inverell, NSW, AU, 2360 Liverpool, NSW, AU, 2170 Blacktown, NSW, AU, 2148 Coffs Harbour, NSW, AU, 2450 Newcastle, NSW, AU, 2302 Tamworth, NSW, AU, 2340 Bathurst, NSW, AU, 2795 Broken Hill, NSW, AU, 2880 Sydney, NSW, AU, 2000 Griffith, NSW, AU, 2680 Port Macquarie, NSW, AU, 2444
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Req ID: 85556
Manager Client Services, JCPRP
Clerk Grade 11/12
This is a Talent Pool recruitment for future Ongoing and Temporary opportunities that may arise across our Joint Child Protection Response Program locations across NSW.
Locations: Ballina, Bathurst, Blacktown, Coffs Harbour, Dubbo, Gosford, Liverpool, Newcastle, Port Macquarie, Queanbeyan, Strawberry Hills, Tamworth, Wagga Wagga grouping (includes Wagga Wagga, Albury & Griffith), Wollongong
Current Vacancies: 2 x Temporary, Full Time opportunities in Black and Bathurst
Salary: Grade 11/12, $154,231 - $178,369 p.a. + superannuation and annual leave loading
Flexible work practices, 35-hour week and flex leave in line with DCJ’s flexible work framework. If you have specific considerations/request, please flag these in your application.
Your role
The Joint Child Protection Response Program (JCPRP) links the safety and risk assessment and protective intervention of the Department of Communities and Justice (DCJ) with the criminal investigation of NSW Police and the forensic medical, treatment and support services of NSW Health. JCPRP delivers a multidisciplinary response to serious child abuse matters across NSW.
The Manager Client Services JCPRP is responsible for the management of DCJ teams within JCPRP and supervises teams of Managers Casework, Caseworkers, Casework Support and Administration staff.
What you’ll do
Provide strategic leadership and management in JCPRP and be the senior representative of the DCJ in the local tri-agency management team.
Lead and manage cross-functional and specialised teams of professional and administrative staff to ensure the Business unit operates effectively and delivers quality child protection services to the community’s children, young people and families, including services to Aboriginal and Torres Strait Islander people.
Provide leadership and management of all operational aspects of the business unit including human resources, finance, office administration, and monitoring and reporting on the business unit’s performance to ensure delivery of quality services within budget.
Prepare a range of documentation such as Critical and Contentious issue briefs, Ministerial Briefings and Management Reports in relation to care and protection issues to ensure accurate and timely information is provided to the Director of the business unit.
Establish collaborative relationships with community partners and NGOs to integrate service provision at a local level and enhance the design and viability of the service system.
Be proactive in providing leadership to facilitate the implementation of agreed change at the front line in a way that aligns operational activities with the corporate and strategic directions of the Agency.
To be successful in this role you will possess the following:
Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues.
Build and monitor a workplace culture that values fair and inclusive practices and diversity principles.
Promote and manage alliances within the organisation and across the public, private and community sectors.
Initiate and develop partnerships with customers to define and evaluate service performance outcomes.
Work through issues, weigh up alternatives and identify the most effective solutions.
Identify resource needs and ensure goals are achieved within budget and deadlines.
Develop team/unit plans that take into account team capability, strengths and opportunities for development.
Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way.
To be eligible to apply you must have:
Tertiary qualification in a social work, social/Behavioural Science, Welfare or related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.
Experience leading and managing teams in complex and challenging situations, including a high-volume work area.
Highly developed skills working in a collaborative interagency program are very important in this role.
Excellent communication, negotiation and problem solving skills.
Proven experience in interagency stakeholder engagement and negotiation.
Valid driver’s license and willingness to travel.
Appointments are subject to reference checks and the following pre-employment checks:
National Criminal History Record Check in accordance with the Disability Inclusion Act 2014.
Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.
Download the role description
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career.
Flexible, autonomous work environment.
Competitive pay and conditions.
Opportunities for learning and development and internal career progression.
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close – Wednesday, 19 August 2026 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Letitia Bongiorno on 0429 921 783 or via email to
[email protected].
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Ashlee Roberts via email as a preference to
[email protected] or on 02 9765 4083.
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
