Digital and Experience Innovation Manager
Are you passionate about using digital and creative solutions to deliver innovative experiences that inspire and engage audiences? Museums of History NSW is seeking a Digital and Experience Innovation Manager to lead the delivery of immersive, technology-enabled experiences across our exhibitions, programs and digital platforms. This is an exciting opportunity to shape how audiences connect with history through creativity, collaboration and innovation.
What the opportunity is:
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Employment with Museums of History NSW.
Clerk Grade 9/10. Remuneration package includes salary ($133,348 - $146,94- , employer's contribution to superannuation and annual leave loading.
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Full-time employment on an ongoing basis.
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The role will work across Sydney.
What we do
Museums of History NSW brings together a portfolio of iconic museums, rich collections and heritage sites, the nation’s oldest archive collection, vital recordkeeping services and expert staff.
We bring history to life by sharing the stories of our places and collections. Through the State Archives Collection, we manage NSW’s official documentary heritage, supporting government transparency and the public’s right to access information.
These two roles do not just sit side by side – they inform and enrich each other. By preserving and making accessible our places, collections and archives, we create opportunities for people to explore the past and better understand their own place in the world. By supporting lifelong learning and inviting people to come together, we promote civic literacy, empathy, wellbeing and belonging.
We believe that history belongs to everyone. This is the promise and the purpose of MHNSW.
Museums of History NSW is a state cultural institution, established under the Museums of History NSW Act 2022. It is an agency of the NSW Department of Creative Industries, Tourism, Hospitality and Sport (DCITHS).
What you'll do with us:
The Digital and Experience Innovation Manager is responsible for driving the organisation’s experience design approach, shaping and supporting the team in the design of innovative, audience-focused experiences that integrate digital, spatial and interpretive elements across exhibitions, programs and platforms. The role provides leadership to a specialist team, including 3D designers and digital support technicians, coordinating the development of immersive, interactive and technology-enabled experiences that align with organisational priorities and enhance audience engagement.
Working within project structures led by the Exhibitions and Interpretation and Programs and Activations teams, the role ensures the effective integration of digital elements and the consistent application of innovative approaches across projects.
The position connects creative, technical and strategic thinking - enabling the team to translate organisational objectives into compelling experiences while maintaining visibility across workstreams, technical feasibility and operational sustainability. It fosters a culture of experimentation and continuous improvement, identifying and implementing new tools, technologies and approaches that expand the organisation’s capability and ambition in digital experience design.
Through strong leadership, collaboration and technical guidance, the Digital Experience and Innovation Manager ensures that digital and 3D design outputs are cohesive, high-quality, and deliver meaningful and engaging visitor experiences across physical and digital environments.
For more information on the role, please contact Tim Girling-Butcher, Head of Digital & Design at
[email protected].
What you need to do to apply
To apply you will need to submit the following:
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A one to two page cover letter outlining how your skills and experiences meet the essential requirements for this role.
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A current resume listing two referees, and
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Respond to the 2 targeted questions (no more than 300 words per answer). Your responses to the targeted questions should be submitted online during your application and not included in the covering letter.
What you need to tell us - Targeted questions:
1. Provide an example of a complex audience experience that you have overseen the delivery of with a multidisciplinary project team. How did you ensure digital and interactive elements were effectively integrated with the broader visitor experience while balancing technical feasibility, operational sustainability and audience needs?
2. Describe a time when you have led a team through competing priorities while fostering a culture of innovation and continuous improvement. How did you prioritise work, develop capability and ensure the team continued to deliver high-quality outcomes?
Essential requirements of the role:
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Demonstrated experience leading the delivery of complex experience design projects, integrating digital, spatial and/or interactive elements.
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Proven ability to manage multidisciplinary teams and deliver high-quality, audience-focused digital outcomes.
Strong project and workflow management skills, including prioritisation and resource allocation across competing demands. -
Highly developed communication and stakeholder management skills.
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Tertiary qualifications in a relevant discipline or equivalent professional experience.
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Willingness to work across and ability to travel to multiple work locations.
Also note:
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For additional resources to help prepare your application and understanding of the process, please refer to Applying for a job.
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Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks. If you are a person who requires adjustment and would like to request assistance, please contact [email protected].
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For technical support with your application please contact [email protected].
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To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.
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All successful candidates will be required to undergo a criminal record check with NSW Police.
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A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Submit your application before the closing date: 10am Monday 27 July 2026.
Diversity and Flexible Working
We are expert keepers and tellers of history, and its many stories, peoples, and cultures. We want to create a team and workplace that reflects this diversity as well as the diversity in the communities we serve. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better, more inclusive results and connects our people to our communities, to our history, and to each other.
Our vision is to support and empower First Nations people, communities and culture, and across the sites that we care for, we are committed to shifting perspectives, truth telling and delivering honest reflections on history.
We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.
If you are a First Nations applicant who would like to have a yarn about the role, or require additional support, please contact Dennis Taylor our Manager First Nations Employment & Engagement on 02 8239 2284 or via
[email protected].
Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks.
For more information, please visit:
Information on adjustments available for the recruitment process.
Thank you for your interest in this role. We look forward to receiving your application.
