In-Demand Helpdesk support Jobs in Australia

Junior IT Support Officer
Flower Power —Erskine Park NSW
- $75,000 - $80,000 a year
- Full-time
- Azure
- Microsoft Office
- University
- Travel reimbursement
Quick Apply
12d
Technical Support Officer
Greatland —Telfer WA
- Communication skills
- Parental leave
3d
Level 1 - IT Support Engineer
Gerdy Solutions —Rosehill NSW
- $50,000 - $60,000 a year
- Full-time
- Management
- Administrative experience
- In-person
- Employee discount
Quick Apply
13d
Service Desk Analyst
Fujitsu —Sydney NSW
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
IT Service Desk Analyst
Stratco —Gepps Cross SA
- Management
- Communication skills
- Time management
- Employee assistance program
Customer Service Officer
Serco Plc —Murdoch WA
- $35.80 an hour
- Full-time
- Management
- Customer service
- Data entry
10d
IT Support Officer
Workers Lifestyle Group —Blacktown NSW
- Customer service
- No degree
- POS
3d
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
11d
AI Systems & Operations Graduate
AGC interior —Regents Park NSW
- $60,000 - $65,000 a year
- Urgently hiring
- Computer Science
- Construction site
- APIs
Quick Apply
12d
IT Support Specialist - ANZ
Arthrex —Sydney NSW
- Computer science
- Management
- Customer service
- Health insurance
11d
Service Desk Technician (Level 2)
BITS Technology Group —Varsity Lakes QLD
- $70,700 - $84,840 a year
- Overtime
- Management
- Administrative experience
- In-person
- Work from home
- Gym membership
Quick Apply
5h
Onsite Support Engineer
Northfleet —Osborne Park WA
- Full-time
- Hybrid work
- ERP systems
- Administrative experience
- AWS
Quick Apply
4d
Facilities & Office Services Assistant
Clayton Utz —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Outlook
- Senior Secondary Certificate of Education
- Parental leave
- Gym membership
10d
Customer Implementation Manager (APAC)
Gorgias —Sydney NSW
- $135,000 - $149,000 a year
- Full-time
- Remote
- AI
- Communication skills
5d
Senior IT Business Partner – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
4h
Customer Care Officer
ALFRESCO EMPORIUM —Brookvale NSW
- $75,000 - $85,000 a year
- Urgently hiring
- Communication skills
- Employee discount
Quick Apply
12d
Escalations Analyst - Accounting
Corto Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- Software troubleshooting
- Salesforce
- QuickBooks
- Gym membership
Quick Apply
4h
Customer Valet - Print Services
Konica Minolta Business Solutions Australia —Adelaide SA
- Part-time
- Customer service
- Travel reimbursement
- Parental leave
Quick Apply
Handy Person
BGIS —Greater Adelaide SA
- Overtime
- Customer service
- Senior Secondary Certificate of Education
- Plumbing
- Parental leave
- Referral program
Infrastructure Engineer
Employment Hero —Wayville SA
- Full-time
- Administrative experience
- Scripting
- AI
10h

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Junior IT Support Officer

Flower Power -
Erskine Park NSW

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year
12 days ago

Benefits

Travel reimbursement

Qualifications

Azure
Microsoft Office
Driver Licence
IT support
POS
Communication skills
Intune
Time management
Help desk

Full Job Description

Flower Power is Australia's largest Garden & Landscape centre group with retail andwholesale operations throughout the Sydney metropolitan area. Our people arecommitted to delivering the best service to our customers!

Are you a young tech-savvy Junior seeking a rewarding opportunity to launch into an IT career in a fast-paced, high-performing retail organisation? Look no further! We are currently searching for a dedicated and passionate Junior IT Support Officer to join our diverse and innovative team as we go through our Digital Transformation Journey. As an integral member of our company, you'll have the chance to work in an environment where you will be educated on supporting our systems and broadening your technical skills whilst making a significant impact on our operations.

Pay Range: $75,000 - $85,000 plus superannuation

What we will need from you

Work 5 days from Sunday - Thursday
Work on Public Holidays (Time in Lieu in return)
Work from a Western Sydney Location Full-Time
Have your own car and valid Driver Licence ( business use will be reimbursed)
Travel between 10 Sydney stores as required.
Willingness to learn!

Role Responsibilities

Provide exceptional Level 1 - 3 support to staff, both remotely and onsite, ensuringadherence to service level agreements for various systems including POS, ERP,Telephony, Hardware, Software, Servers, Cloud Solutions, and Mobile Devices.
Offer day-to-day support for Microsoft server operating systems, MS Office 365,Active Directory (Azure/On-Prem), Intune, and Defender environments.
Conduct training sessions for store, wholesale departments, and head office staff onPOS and Head Office systems as needed.
Actively participate in key initiatives aimed at digital transformation, processautomation, and improving the user experience.
Implement and enforce IT security policies and procedures, contributing to securityrisk assessments, vulnerability assessments, and penetration testing.
Proactively identify potential issues, propose solutions to mitigate risks, and identifyopportunities for continuous improvement.
Monitor Information Security risks, ensuring adequate protection for Flower Power, including risks associated with third-party suppliers and outsourcing.
Collaborate with Flower Power IT staff, programmers, and other business personnelto efficiently provide support for IT platforms and applications.
Develop and maintain comprehensive technical documentation as required.
Demonstrate productivity and effective time management skills with minimalsupervision, utilising job tracking systems.
Provide after-hours IT support as part of the IT team's after-hours support roster.
Diagnose and resolve complex hardware, software, application, and infrastructure issues.

About You

As Flower Powers preferred Candidate you will have:

Full Australian working rights
Currently studying IT at TAFE/University or have recently completed an ITTraineeship or have equivalent work experience.
The ability to handle multiple IT helpdesk and support enquiries both remotely andin person including but not limited to laptops, Points of Sale, PC's, printers,telephone systems, alarm systems and Network Infrastructure.
Strong technical aptitude and a genuine passion for technology.
A willingness to learn and go above and beyond to grow your technical skills.
Strong problem-solving and decision-making skills.
An ability to work independently and collaboratively as part of a team.
Flexibility to provide occasional after-hours support to address urgent outage issues.
Have outstanding communication skills and attention to detail whilst managing multiple demands.
Applicants with any knowledge of PowerShell, Windows Operating Systems, Microsoft 365 Suite, and Active Directory will be highly regarded.

Only suitable candidates will be contacted – Salary negotiable based on experience.

Flower Power Group is an equal opportunity employer.

We just don't grow plants - we grow our People!

Pay: $75,000.00 – $80,000.00 per year

Application Question(s):

Do you have experience using point of sale (POS) software?
Which of the following Microsoft Office products are you experienced with?

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in australia

Junior IT Support Officer

Technical Support Officer

Level 1 - IT Support Engineer

Service Desk Analyst

IT Service Desk Analyst

Customer Service Officer

IT Support Officer

IT Support Specialist

AI Systems & Operations Graduate

IT Support Specialist - ANZ

Service Desk Technician (Level 2)

Onsite Support Engineer

Facilities & Office Services Assistant

Customer Implementation Manager (APAC)

Senior IT Business Partner – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Customer Care Officer

Escalations Analyst - Accounting

Customer Valet - Print Services

Handy Person

Infrastructure Engineer

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