The Senior IT Business Partner is a customer engagement leader, providing a proactive conduit between the business and IT Services to optimise relations, facilitate the management of service demands, and assess opportunities for service improvements and advancements (such as digitalisations).
The role identifies, conveys and facilitates the IT support needs of the various client groups across Parliament, including the Members and their offices and promotes user-centric technology practices, increasing the value realised from ICT assets, investments and capabilities.
The role also delivers training and outreach programs and provides business analysis and strategic insights into customer experience trends.
About us:
Based in NSW Parliament, the Department of Parliamentary Services (DPS) is a specialist service department working to support the operation of the Parliament of NSW by providing logistical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales. Our office is found close to public transport in the heart of Macquarie Street CBD, next to the State Library and Sydney’s Botanic Gardens.
Enabling the Parliament, serving New South Wales: We demonstrate and foster in others a commitment to the five values of the Department of Parliamentary Services: collaboration, innovation, excellence, integrity and service.
Our commitment to diversity: We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.
Our people:
Our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join Parliament include:
- Competitive salary and annual leave loading
- 35-hour week and flexible work options
- Corporate Wellbeing programs including seminars and Fitness Passport
- Free annual Influenza vaccination
- Salary packaging options via superannuation contributions or a novated vehicle lease
- On-site fitness facilities, pool, restaurant, cafes, and post office
About you
In this role you will need to have a sound background in stakeholder engagement and customer relations management. You will need to have experience in digital service delivery in a complex and decentralised environment. A demonstrated technical knowledge across workplace technologies, digital platforms (e.g. Microsoft 365) and ITIL service delivery principles. Demonstrated experience delivering training, conducting user outreach, and supporting change management
Essential Requirements
- Tertiary qualifications in Information Technology, Business, Communications or a related field or equivalent professional experience.
- Ability and willingness to travel to regional and remote locations within NSW to work with users and stakeholders.
Further information to assist you with applying for this position:
- Role Description
- Department of Parliamentary Services website
- Pre-employment requirements
How to apply:
To apply for this position please provide:
- An up-to-date Resume [maximum five pages] which clearly details your skills and experience as relevant to this role and
- A response [maximum two pages] to the Targeted Questions below.
Applications that do not include a response to the targeted questions will not be progressed to the next stage of assessment. Copies of qualifications, certificates or documentation (other than requested) is not required at this stage in the recruitment process and will not be included with application documents.
Targeted questions:
Describe your experience building trusted relationships with business stakeholders and acting as a conduit between customers and technical teams to improve service outcomes.
- Provide an example of how you have used customer feedback, service data or stakeholder insights to recommend or support an improvement to an IT service, digital tool, training activity or support process.
Electronic attachments must be MS Word compatible or in pdf format.Technical assistance: Should you encounter any technical problems, please contact ‘I work for NSW’ helpdesk 1800 562 679 (Monday - Friday).
Applications must be lodged online through http://iworkfor.nsw.gov.au/
To be eligible to apply for this role, you must meet one of the following criteria:
- an Australian Citizen
- a permanent resident of Australia; or
- a New Zealand citizen.
Come and explore the Parliament online with our 360-degree Virtual Tour.
Thank you for your interest in this role. We look forward to receiving your application.
Job Reference: 492611
CLOSING DATE: Sunday, 20 September 2026 [11.55pm]
