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Plan Manager - Claims Processing Officer - Remote

LifeAbility Plan Management
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$34 - $35 an hour
11 days ago

Benefits

Work from home

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Accounts payable
Analysis skills
Communication skills

Full Job Description

About Us

LifeAbility Plan Management is dedicated to helping our clients navigate the complexities of the NDIS. We use our combined skills and experience to empower our clients to achieve their goals and live life the way they want to.

About the Role

We're looking for a Plan Manager to join our team on a full-time basis, Monday to Friday, 9am–5pm, working from home, looking to start Monday 31 August. You will be required to attend a week of in-person training if successful (location to be confirmed).

You'll hold your own caseload of participants and will building genuine working relationships with the people, families and providers on your caseload over time. You will be processing a high volume of invoices daily, and alongside this, you'll be analysing participant plans against NDIS legislation, Pricing Arrangements, operational guidelines and claiming rules, and you'll be communicating with stakeholders throughout the day.

This is a high-volume and fast-paced role, and you will need to possess the skills to move between detailed analysis, accurate invoice processing and clear communication and correspondence.

Key Responsibilities

Process a high volume of invoices daily, ensuring accuracy and adhering to daily processing deadlines
Analyse participant plans, NDIS legislation, operational guidelines and Pricing Arrangements to ensure correct and compliant plan management
Confidently speak with participants, providers, families and support coordinators on the phone and via email throughout the day
Manage claims and invoice queries, resolving issues efficiently
Ensure compliance with NDIS Pricing Arrangements and applicable claiming rules
Write clearly and professionally in emails, case notes and correspondence with participants and stakeholders
Work autonomously while meeting deadlines and maintaining a high level of detail

Skills and Experience

Previous high-volume accounts payable, claims processing, or invoicing experience necessary
Strong analytical skills - comfortable interpreting legislation, guidelines and plan documents and applying them correctly
Strong written and verbal communication skills; able to write clearly, professionally and accurately
Proven ability to multitask across relationship management, analysis and processing, and to stay accurate and meet deadlines under pressure
Excellent attention to detail, even when volume is high
Proficient in Microsoft 365 (Outlook, Word, Excel)
Experience in the NDIS industry or as a Plan Manager is desirable but not essential
Relevant qualification in Accounting or Bookkeeping is highly regarded but not essential

Role Requirements

Must be located in Australia, preferably NSW.
Excellent, reliable wifi and an ergonomic home office set-up
A quiet, private space to take calls, free from background noise and interruptions
Ability to set up equipment provided by LifeAbility
Availability during school holiday periods
Must be available for one week of in-person training, location to be confirmed depending on successful applicant.

Benefits and Perks

Work from home, full-time, Monday to Friday hours
Be part of a team that genuinely cares about people and aims to bring clarity to our clients
Opportunity to grow within a reputable and expanding organisation

About You

You're accurate under pressure and can move between analysing a plan against legislation, processing a high volume of invoices, and having a warm, clear phone conversation. You genuinely enjoy building relationships with the people, and are self-motivated, honest and reliable. You understand that the accuracy and care you bring to this role directly affects the clients we support.

Company Overview

Please visit https://www.lifeabilityplan.com.au/ for more information

Pay: $34.00 – $35.00 per hour

Quick Apply

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