In-Demand Excellence representative Jobs in Parramatta, Nsw

Customer Service Team Leader
ASICS —Marsden Park NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee discount
Quick Apply
4d
APAC Business Development Representative (BDR) Manager
Fivetran Data Australia Pty Ltd. —Sydney NSW
- $72,000 - $90,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick Apply
Sales Development Representative
OFX —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Salesforce
- Education
- Parental leave
Quick Apply
Communications and Media Manager
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Writing skills
- Experience working with children
- Editing
3d
Sea Logistics Sales Representative
Kuehne+Nagel —Alexandria NSW
- Sales
- Communication skills
- Negotiation
- Health insurance
- Parental leave
Senior HR Lifecycle Specialist, Employee Relations and Transitions - APAC (HRBP)
Remote —Sydney NSW
- $46,500 - $117,750 a year
- Remote
- Conflict management
- AI
- Negotiation
- Annual leave
- Work from home
4d
Inside Sales Representative
Teletrac Navman —Sydney NSW
- CRM software
- Microsoft Outlook
- Sales
Associate Director, Customer Success
NielsenIQ —Sydney NSW
- Full-time
- Business development
- AI
- Communication skills
- Employee assistance program
Quick Apply
Head of Employee Relations
Arup —Sydney NSW
- Hybrid work
- Analysis skills
- Bachelor's degree
- Business
- Profit sharing
- Parental leave
11d
Assistant Transaction Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- AI
- Health insurance
- Parental leave
Quick Apply
5d
Planning Manager - Bids & Tenders
ALSTOM —Sydney NSW
- Microsoft Excel
- Data analysis skills
- Leadership
Building Analytics Engineer
Johnson Controls —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Supervising experience
5d
Occupational Hygiene Consultant - Sydney
EDP Consultants Pty Ltd —St Leonards NSW
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Employee assistance program
Quick Apply
Senior Cost Accountant
Anduril Industries —Sydney NSW
- Full-time
- ERP systems
- Finance
- Bachelor's degree
Quick Apply
Senior Pharmacovigilance Specialist
AbbVie —Sydney NSW
- Full-time
- Hybrid work
- English
- Communication skills
2d
Retail Property Manager
JLL —Sydney NSW
- Management
- Communication skills
Barista/Customer Service Representative
Cubes.Co —Sydney NSW
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick Apply
Technical Lead Transmission Lines
Jacobs —Sydney NSW
- Hybrid work
- Parental leave
Senior Data Science (Client-Facing FMCG)
NielsenIQ —Sydney NSW
- Full-time
- Hybrid work
- Writing skills
- Data analysis skills
- Master's degree
- Employee assistance program
Quick Apply
Customer Service Representative
Innovation Collective Pty Ltd —Silverwater NSW
- $30.00 - $33.71 an hour
- Part-time
- Customer service
- Warehouse
- Organisational skills
- Employee discount
Quick Apply

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Customer Service Team Leader

ASICS -
Marsden Park NSW

Quick Apply

Job Details

Full-time
4 days ago

Benefits

Onsite gym
Parental leave
Employee discount
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
Customer service
SAP
Salesforce
Sales administration
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full Job Description

Company Description

The Customer Service Team sits within the Sales Department and provides customer service, order management and sales administration support to ASICS wholesale customers, sales representatives and internal stakeholders. The Customer Service Team Leader reports to the Customer Service Manager and is based at the ASICS NSW Head Office in Marsden Park.

The Customer Service Team Leader provides day-to-day leadership, coaching and operational support to the Customer Service Representatives, while also working closely with Sales, Logistics, Marketing and Finance teams to resolve issues and improve service delivery.

Job Description

So, what goes into making that happen?

Lead, support and coach the Customer Service Team to deliver consistent, high-quality customer service
Manage day-to-day team workflow, priorities and service levels to ensure customer enquiries and orders are actioned within agreed timeframes
Provide escalation support for complex customer enquiries, complaints, delivery concerns, pricing enquiries and order issues
Oversee the accurate processing of customer orders, returns, stock enquiries, pricing enquiries and delivery status updates
Provide internal sales support to ASICS sales representatives and ensure customer service activity supports sales and business objectives
Monitor team performance, identify training needs and provide feedback to support capability, accountability and service excellence
Maintain strong working relationships with internal and external stakeholders, including customers, retailers, distributors and internal departments
Identify and implement process improvements that increase efficiency, accuracy, communication and the overall customer experience
Ensure customer service processes, records and information are accurate, compliant and maintained in relevant systems
Support the Customer Service Manager with reporting, team updates, operational priorities and ad hoc business requirements

In return we offer:

A permanent full-time opportunity with a market leading global brand
Salary + bonuses + 17.5% annual leave loading + paid parental leave
Flexible hybrid work options using a ‘Moments That Matter’ way of working
Convenient Marsden Park location in a new head office facility, closely connected to the M7, with ample free parking
Free onsite gym and personal training sessions
Generous staff discount – % off wholesale!
A learning & development culture with personal access to LinkedIn Learning, leadership programs, 'move your mind' learning sessions, study leave and targeted role specific training
A collaborative, innovative, and high-performing team culture with career growth opportunities – We love promoting from within!
Opportunities to give back through community and team events

Qualifications

That's enough about us, here's what we'd like to see from you:

Demonstrated experience in a customer service, sales administration or order management environment
Previous experience leading, mentoring or coordinating a team, including the ability to allocate work and support performance
Strong commercial and business acumen, with an understanding of customer service impact on sales, operations and customer retention
Experience in excel, Salesforce and SAP highly desirable
Exceptional organisational skills and the ability to prioritise competing tasks in a fast-paced environment
Strong written and verbal communication skills, including the ability to manage escalations and difficult conversations professionally
Ability to deliver to tight deadlines while maintaining accuracy, attention to detail and service quality
Resilient, flexible and solutions-focused approach, with the ability to work autonomously and collaboratively
Strong interpersonal and relationship-building skills with internal teams and external customers
Confident using Microsoft Office, including Excel, Word, Outlook and PowerPoint, and comfortable learning business systems
High level of initiative, professionalism, self-motivation and commitment to continuous improvement
Customer-focused mindset with the ability to balance service excellence, business needs and team effectiveness

Additional Information

ASICS is proud to be an Equal Employment Opportunity employer, where everyone’s ideas and contributions are respected. We are committed to engaging a diverse workforce, and our hiring decisions are made with the best candidate for the role at the forefront. We encourage people of all ages, abilities, and cultural backgrounds to apply to join our team.

ASICS is proud to be an Equal Employment Opportunity employer, where everyones ideas and contributions are respected. We are committed to engaging a diverse workforce, and our hiring decisions are made with the best candidate for the role at the forefront. We encourage people of all ages, abilities, and cultural backgrounds to apply to join our team.

Quick Apply

Refine Your Search

excellence representative jobs in parramatta, nsw

Customer Service Team Leader

APAC Business Development Representative (BDR) Manager

Sales Development Representative

Communications and Media Manager

Sea Logistics Sales Representative

Senior HR Lifecycle Specialist, Employee Relations and Transitions - APAC (HRBP)

Inside Sales Representative

Associate Director, Customer Success

Head of Employee Relations

Assistant Transaction Manager

Planning Manager - Bids & Tenders

Building Analytics Engineer

Occupational Hygiene Consultant - Sydney

Senior Cost Accountant

Senior Pharmacovigilance Specialist

Retail Property Manager

Barista/Customer Service Representative

Technical Lead Transmission Lines

Senior Data Science (Client-Facing FMCG)

Customer Service Representative

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