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Dental Receptionist and Personal Assistant

Melbourne East Prosthodontics -
Kew VIC

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Job Details

Part-time
$32 - $35 an hour
13 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Dental receptionist
Patient service
Microsoft Office
Dental software
Conflict management
Communication skills
Medical receptionist

Full Job Description

Dental Receptionist and Personal Assistant
Join Our Modern, Patient-Focused Specialist Prosthodontic Dental Practice!

Do you take pride in providing exceptional patient care and effective team management? Are you looking to be part of a modern, progressive practice? If so, this could be the perfect role for you!

We are seeking a Receptionist and Personal Assistant to join our friendly team on a permanent part-time basis (3 days per week with potential to extend to 4 days per week in the near future). In this position, you’ll play an essential role in ensuring the smooth and efficient daily operation of our practice. You’ll help achieve our business goals by maintaining exceptional patient service standards, supporting our clinical team, and managing administrative processes that keep our practice running seamlessly.

Work Hours:

Monday: 8:00 AM – 4:00/5:00 PM
Tuesday: 8:00 AM – 4:00/5:00 PM
Thursday: 8:00 AM – 4:00/5:00 PM

Key Responsibilities

Manage the appointment schedule to ensure efficient workflow and optimal patient allocation
Perform financial administration tasks, including patient billing, account management, and practice banking
Oversee daily front office operations and maintain a smooth, professional patient experience
Coordinate patient communications, prepare and manage dictation letters, and liaise with external laboratories and service providers
Provide personal assistant support to the principal practitioner as required
Create, edit, and manage practice content across Instagram and other social media platforms to support patient engagement and brand presence
Utilise Microsoft Office Suite (Word, Excel, Outlook), Canva, and social media tools to prepare correspondence, marketing materials, and administrative documents
Deliver exceptional customer service to maintain high levels of patient satisfaction and engagement
Undertake general administrative, operational, and ad hoc duties to support the smooth running of the practice

Qualifications

Previous experience in dental or medical reception is essential
Proficiency with dental software (preferably D4W) is highly regarded
Strong understanding of dental terminology and clinical processes is preferred

Key Attributes

Excellent communication skills – both written and verbal, with the ability to manage conflict and ensure a positive experience for both patients and staff.
Reliable and consistent – punctual, dependable, and steady in performance and behaviour.
Warm and personable – helps patients feel welcome, comfortable, and cared for over the phone and face-to-face.
Proactive and self-motivated – takes initiative to improve systems, solve problems, and enhance efficiency within the practice.
Organised and efficient – effectively prioritises, delegates, and completes tasks on time.
Team-oriented – fosters collaboration, supports colleagues, and contributes to a positive team culture.
Strong work ethic – maintains professionalism, presentation, and attention to detail.
Adaptable and flexible – able to respond calmly and efficiently to changing situations.
Personal assistant mindset – understands that assisting with personal duties for the principal is an integral, non-negotiable aspect of the role.

Pay: $32.00 – $35.00 per hour

Application Question(s):

What are your availabilities?
Do you have experience using D4W software?
Which Microsoft Office products are you experienced with?
How many years of people management experience do you have?
How much notice do you require to give your current workplace?
Please tell us one fact about yourself that would make you suited to this role.
Have you completed a dental qualification?

Experience:

Dental receptionist: 1 year (Preferred)

Work Location: In person

Quick Apply

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