In-Demand Network technician Jobs in Parramatta, Nsw

Team Lead, IT Application Production Support
BNP Paribas —Sydney NSW
- Full-time
- Administrative experience
- Bachelor's degree
- No degree
Regional Installation Manager
EROAD —Sydney NSW
- Full-time
- Electrical experience
- Leadership
- Communication skills
- Employee assistance program
Technician
Harvey Norman —Bondi Junction NSW
- Part-time
- Customer service
- Communication skills
- Employee discount
4d
Maintenance and Engineering Manager, RME (Reliability Maintenance Engineering)
Amazon Commercial Services Pty Ltd —Kemps Creek NSW
- Full-time
- Management
- Data analysis skills
- Leadership
Maintenance Technician - Night Shift
Amazon Commercial Services Pty Ltd —Moorebank NSW
- Weekend availability
- Maintenance
- Annual leave
9d
Field/Laboratory Technician Trainee - Expression of Interest
Trescal (Australia) Pty Ltd —Castle Hill NSW
- $70,000 - $71,500 a year
- Full-time
- Education
Quick Apply
SCHN - SCH - Lead Pharmacy Technician - Pharmacy Operations
The Sydney Children's Hospitals Network —Sydney NSW
- $87,343.80 - $90,247.53 a year
- Full-time
- Employee assistance program
Aircraft Maintenance Engineer
Jetstar —Sydney NSW
- Full-time
- Time management
- Employee discount
Quick Apply
Service Advisor | Audi Five Dock
Autosports Group Limited —Five Dock NSW
- Customer service
- Organisational skills
- Computer skills
- Parental leave
- Employee assistance program
Quick Apply
6d
Laboratory Technician
Boral —Sydney NSW
- Full-time
- Laboratory
- Analysis skills
- Organisational skills
3d
HR Advisor [ BYD Haberfield ]
Harmony New Energy Auto Pro Servicing Pty Ltd —Haberfield NSW
- Full-time
- Sales
- Customer service
- Microsoft Office
- Opportunities for advancement
Quick Apply
2d
CNC Machinist
Nepean (AU) —Prestons NSW
- Full-time
- Time management
- Employee assistance program
Quick Apply
12d
Practice Receptionist, Panorama - Part Time
PRP Diagnostic Imaging —Blacktown NSW
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- On-the-job training
- Gym membership
9d
Vehicle / Ground Support Equipment Maintenance Agent-Senior
FedEx AMEA —Erskine Park NSW
- Full-time
- Maintenance
- Analysis skills
- Communication skills
11d
Service Technician -Byd Castle Hill
Harmony New Energy Auto Pro Servicing Pty Ltd —Castle Hill NSW
- Full-time
- Communication skills
Quick Apply
Electrician
Konecranes —Sydney NSW
- Overtime
- Customer service
- Maintenance
- Electrical experience
Quick Apply
Field Technician/Chemist
SGS —Alexandria NSW
- Full-time
- Laboratory experience
- Parental leave
Quick Apply
Global Technical Product Advisor, Can-Am Off-Road
BRP —Sydney NSW
- Hybrid work
- CRM software
- Google Suite
- Schematics
- Annual leave
Spray Service Technician
DuluxGroup —Wetherill Park NSW
- Full-time
- Parental leave
- Employee assistance program
10d
Senior Lighting Technician / Operator for Live Music and Theatre (Full-Time)
Century —Chatswood NSW
- $75,000 - $85,000 a year
- Overtime
- AutoCAD
- First Aid Certification
- Communication skills
Quick Apply

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network technician jobs near parramatta, nsw

Team Lead, IT Application Production Support

BNP Paribas -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time

Qualifications

Jira
Investment
Incident management
BMC Remedy
IT service management
Administrative experience
Bachelor's degree
Confluence
ITIL
ServiceNow
Application support
Information Technology

Full Job Description

What is this position about?

The role of the Team Lead Application Production Support (APS) sits within IT for Securities Services (2S) at BNP Paribas SA Australia Branch

Primary Role Responsibilities

Client Facing: Responsible for IT Application Support services on applications hosted in Sydney for the 2S business in Australia & New Zealand facing internal users spread across operations & client service. Some of this will including interacting with clients of the bank

Team Management: Supervise a team of IT support technicians, providing direction, organizing training and mentoring to develop skills and expertise.

Incident Management: Secure resolution of IT incidents with set SLA, including troubleshooting, root cause analysis, and implementing fixes or workarounds to prevent future occurrences.

Problem Management: Identifying and addressing the root causes of recurring IT issues, working with other teams to implement long-term solutions and prevent future problems.

Communication: Serving as a liaison between the IT support team, other departments, and stakeholders, ensuring that IT-related issues are clearly communicated and that expectations are managed.

Process Improvement: Continuously evaluating and refining IT support processes, procedures, and workflows to optimize efficiency, effectiveness, and customer satisfaction.

Budgeting and Resource Allocation: Manage APS team's budget, resources, and vendors, ensuring that the team has the necessary tools, equipment, and expertise to perform their duties.

Reporting and Metrics: Developing and tracking key performance indicators (KPIs) to measure the team's performance, including metrics such as first-call resolution rates, mean time to resolve (MTTR), and customer satisfaction.

What is required for you to succeed ?

Must Have

Bachelor of Technology in IT or equivalent.

Strong experience on IT Service management tools – ServiceNow /Remedy & Confluence/JIRA

Strong knowledge of ITIL Processes

7+ Years of Experience in Technical Application Support Role

Efficient on ITSM, Understanding of Organization Procedures

Working with Support Analysts and providing guidance in their tasks to ensure team adhere to the processes and meet SLAs & KPIs.

Experience with monitoring servers, using tools like Dynatrace, SCOM.

Experience with Performance & Capacity Uplift

Vulnerability Remediation

Problem-solving & Critical thinking

Results focused: understands the strategic objectives of the business overall and of the client facing teams. Works with or delegates to ensure their achievement with a quality focus.

Time management: prioritizes the tasks to ensure all project deliverables are completed in a timely manner. Able to manage workflow effectively to achieve individual team goals.

Team delivery: contribute and participate in the team proactively. Delivers against strategy. Assist IMS and CSM teams to meet deliverables where necessary.

Technical knowledge: being able to pick up new tasks, processes, and knowledge quickly when completing analysis.

Communication: Expresses ideas effectively and clearly in both verbal and written, in a professional and appropriate way. Seek clarification when not clear. For example, while during training, explain the procedures and processes clearly to clients.

Attention to detail: When testing or rolling out a new process or system – able to identify bugs, flaws, or showstopper issues. Ensure correctness and quality of work.

Accountable : take personal responsibility for all the projects assigned, deliver quality service against personal and teamwork, also seeking way of improvement.

Initiative : Tries to find new ways to improve current work, bring fresh ideas to problems and always open to suggestions

Nice to Have

Agile and Kanban Licenses/Certification.

Strong experience with Investment Funds’ Administration either in a tech or ops capacity.

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

BNP Paribas MixCity which fosters better representation of women at all levels of the organization

Ability , the mutual aid network for employees with a disability or a disabling or chronic illness

BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at au.nz.recruitment [at] asia.bnpparibas (dot) com or +61 2 9216 8633 (and ask for the Talent Acquisition Manager in the HR Team).

https://careers.apac.bnpparibas/

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Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

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Refine Your Search

network technician jobs in parramatta, nsw

Team Lead, IT Application Production Support

Regional Installation Manager

Technician

Maintenance and Engineering Manager, RME (Reliability Maintenance Engineering)

Maintenance Technician - Night Shift

Field/Laboratory Technician Trainee - Expression of Interest

SCHN - SCH - Lead Pharmacy Technician - Pharmacy Operations

Aircraft Maintenance Engineer

Service Advisor | Audi Five Dock

Laboratory Technician

HR Advisor [ BYD Haberfield ]

CNC Machinist

Practice Receptionist, Panorama - Part Time

Vehicle / Ground Support Equipment Maintenance Agent-Senior

Service Technician -Byd Castle Hill

Electrician

Field Technician/Chemist

Global Technical Product Advisor, Can-Am Off-Road

Spray Service Technician

Senior Lighting Technician / Operator for Live Music and Theatre (Full-Time)

I want to receive the latest job alert for network technician in parramatta, nsw

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