In-Demand Helpdesk support Jobs in Australia

Associate, AI Enablement & Adoption (4 month Contract) - Sydney, Australia
OMERS —Sydney NSW
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
HR Assist Officer
Department of Justice and Community Safety —Melbourne City Centre VIC
- $81,496 - $98,955 a year
- Full-time
- Customer service
- Administrative experience
7d
Senior Customer Service Hero
ClassBento —Chatswood NSW
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Cooking
Quick Apply
4d
Oracle Fusion HCM
Pyramid Global Technologies —New South Wales
Executive Coordinator, Clerk Grade 5/6 - Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
6d
IT Operations Technician
Lifebyte Systems —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Customer Experience & Community Coordinator
BOODY AUSTRALIA PTY LIMITED —Surry Hills NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick Apply
Service Desk Engineer
New Era Technology —Perth WA
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick Apply
4d
Event Safety Coordinator
VenuesWest —Perth WA
- $8.00 - $112,711.30 a year
- Full-time
- First Aid Certification
- Construction experience
- Leadership
4d
Manager Workplace Technology – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- SharePoint
- Leadership
1d
IT Operations Technician
TMGM —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Technical Team Lead
Techist —Sydney NSW
- $90,000 a year
- Full-time
- Hybrid work
- Scripting
- Work from home
Quick Apply
9d
National Alliance Program Manager
Logicalis —New South Wales
- Full-time
- Sales
- Communication skills
- Parental leave
- Employee assistance program
Commercial Account Executive- Customer Growth
Klaviyo —Sydney NSW
- $110,000 a year
- AI
- Marketing
Quick Apply
11d
Security Officer - QLD TAFE Southbank
Downer Group —South Brisbane QLD
- Full-time
- Writing skills
- University
- Education
- Employee assistance program
11d
Handy Person
BGIS —Greater Adelaide SA
- Overtime
- Customer service
- Senior Secondary Certificate of Education
- Plumbing
- Parental leave
- Referral program
Solutions Engineer
Epic IT —North Perth WA
- Full-time
- Azure
- Writing skills
- Microsoft Office
- Work from home
Quick Apply
Cook
Amentum —Alice Springs NT
- Full-time
- Hospitality
- Bachelor's degree
- Business
Help Desk and Training Team Lead
ITW —Dandenong VIC
- Full-time
- Construction experience
- Manufacturing
- Communication skills
12d
Lvl 2 Systems Engineer
Troppus IT & Management —Kewdale WA
- Urgently hiring
- Management
- Organisational skills
- Communication skills

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helpdesk support jobs near australia

Associate, AI Enablement & Adoption (4 month Contract) - Sydney, Australia

OMERS -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Computer Science
Microsoft Office
Bachelor's degree
AI
Business
Workday
Help desk
Information Technology

Full Job Description

Choose a workplace that empowers your impact.
Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.

We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do.

Join us to accelerate your growth& development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

Reporting into the AI Transformation Office, the Associate, AI Enablement& Adoption is a highly approachable, people-centric guide dedicated to accelerating AI fluency across our corporate office. Operating as a hybrid between a hands-on coach and an adoption advocate, you will empower employees to confidently integrate enterprise AI tools - specifically Microsoft Copilot, Gemini and Claude - into their daily work.
This role is important because you are the visible, go-to resource on the floor: providing on-demand support, lightweight training, and immediate troubleshooting so our teams can maximize their productivity securely, effectively, and without frustration. If you love helping people, are genuinely curious about generative AI, and can translate technical concepts into plain language for any audience, this is an excellent opportunity to shape how our organization works in the age of AI.

You Will Be Responsible For
On-Demand Coaching& Support

Act as the visible, go-to AI resource in the office, approachable to employees at every level of comfort and skill.
Provide 1:1 and small-group troubleshooting, prompt refinement, and immediate assistance for employees who are stuck or unsure how to get started with AI tools.

Training& Enablement

Develop and deliver lightweight micro-training and practical “how-to” resources that demonstrate effective, real-world ways to use AI for everyday tasks.

Adoption Advocacy

Monitor tool usage and recommend targeted actions to drive uptake across teams.
Collect employee feedback, success stories, and use-case examples to inform and refine adoption tactics.

Task-Level Integration

Help individuals apply AI directly to the work in front of them — e.g., drafting emails, summarizing meetings, and generating ideas — without the need for large-scale, formal business process mapping.

Responsible AI Guidance

Educate employees on OMERS AI governance policies, ensuring data privacy, risk mitigation, and safe guardrails are followed during daily AI use.

Required Skills& Experience

Strong practical familiarity with generative AI tools — specifically Microsoft Copilot, Gemini and Claude — including prompt engineering basics and a clear understanding of their corporate capabilities and limitations.
Exceptional interpersonal skills, with the ability to translate technical AI concepts into accessible, actionable advice for non-technical employees.
High degree of emotional intelligence and patience to guide employees with varying levels of comfort and skill with AI tools.
Strong organization, problem-solving, and prioritization skills, with a demonstrated curiosity for understanding user needs and finding solutions.

Preferred Skills& Experience

University degree in Business, Computer Science, IT, or equivalent.
1–2 years of experience in a technology-driven role (e.g., corporate support, training, IT helpdesk, technology adoption, or related experience).
Strong familiarity with the Microsoft Office Suite.
Exposure to change management, employee enablement, or technology adoption programs in a corporate environment.

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Apply Now

Refine Your Search

helpdesk support jobs in australia

Associate, AI Enablement & Adoption (4 month Contract) - Sydney, Australia

HR Assist Officer

Senior Customer Service Hero

Oracle Fusion HCM

Executive Coordinator, Clerk Grade 5/6 - Parliament of NSW - Sydney

IT Operations Technician

Customer Experience & Community Coordinator

Service Desk Engineer

Event Safety Coordinator

Manager Workplace Technology – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

IT Operations Technician

Technical Team Lead

National Alliance Program Manager

Commercial Account Executive- Customer Growth

Security Officer - QLD TAFE Southbank

Handy Person

Solutions Engineer

Cook

Help Desk and Training Team Lead

Lvl 2 Systems Engineer

I want to receive the latest job alert for helpdesk support in australia

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