In-Demand It support Jobs in Point Cook, Vic

Service Desk Engineer, Level 2 - CT Group
Lyra Technology Group —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Organisational skills
- Communication skills
Quick Apply
4d
Systems Administrator
Accenture —Melbourne VIC
- Full-time
- Azure
- Management
- DevOps
Senior Systems Administrator
NTT —Melbourne VIC
- Contract
- Administrative experience
Quick Apply
8d
ICT Project and Systems Lead
Department of Justice and Community Safety —Melbourne City Centre VIC
- $128,635 - $140,849 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
8d
ICT Engineer
BAE Systems —Melbourne VIC
- Weekend availability
- Hybrid work
- Management
- Engineering
- Administrative experience
2d
ICT Project and Systems Lead
Victorian Government —Melbourne VIC
- $128,635 - $140,849 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
8d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Melbourne VIC
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
12d
System Administrator (RSA Archer)
FinXL —Melbourne City Centre VIC
- Contract
- Administrative experience
- Financial services
- Communication skills
Classroom Teacher (ICT Specialist)
Victorian Government —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Typing
4d
ICT Product Specialist
Victoria Police —Melbourne City Centre VIC
- Full-time
- Organisational skills
5d
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Director, Service Delivery Support (ICT systems)
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
3d
Salesforce Technical Lead (Support) - FSC / Financial Services
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Management
- Salesforce
- Master's degree
- Health insurance
- Parental leave
7d
Supervisor, Technical Customer Support, Residential Energy
Tesla —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
12d
Senior Systems Engineer - Intergrated Product Support (IPS)
World Kinect Corporation —Melbourne VIC
- Full-time
- Management
- Maintenance
- Analysis skills
Australian Charities and Not-for-profits Commission ICT Services Manager - Digital Workplace and Platforms - EL 1
Australian Taxation Office —Melbourne City Centre VIC
- $129,551 - $141,239 a year
13d
Australian Charities and Not-for-profits Commission ICT Services Manager - Regulatory Delivery - EL1
Australian Taxation Office —Melbourne City Centre VIC
- $129,551 - $141,239 a year
13d
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
9d
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
4d
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply

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it support jobs near point cook, vic

Service Desk Engineer, Level 2 - CT Group

Lyra Technology Group
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
4 days ago

Qualifications

Azure
VoIP
Driver Licence
IT support
Organisational skills
VMWare
RDS database
Communication skills
Intune
Time management

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of

Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About the Position

One of our Operating Companies, CT Group, is looking for an experienced and motivated Level 2 Service Desk Engineer to join their growing team in Melbourne.

This is a full-time, hybrid role based in Melbourne CBD, providing a mix of remote support to clients Australia-wide and occasional onsite support to Melbourne-based clients.

You will work across a diverse range of professional services clients and technologies, ensuring no two days are the same. You will be part of a collaborative pod structure alongside L1, L2 and L3 engineers, with plenty of opportunity to develop your technical skills and progress your career.

Responsibilities

Deliver exceptional customer service and technical support across a variety of client environments
Provide L2 support across servers, workstations, applications and Microsoft 365 environments
Troubleshoot and support Microsoft 365, Azure, Entra, Intune, Active Directory and RDS
Liaise with users, suppliers and software and hardware vendors to achieve optimal outcomes for clients
Take end-to-end ownership of support requests and provide regular updates through to resolution
Accurately document all actions and resolutions within the ticketing system
Maintain and contribute to client documentation and knowledge base articles
Provide technical mentorship to L1 engineers and take escalations as required
Escalate complex issues to senior engineers and team leaders when appropriate
Provide occasional onsite support to Melbourne-based clients

Skills Required

Minimum 2 years' experience in a similar L2 IT Support role
Previous MSP experience highly desirable
Strong experience with:Microsoft 365Azure / EntraIntuneMicrosoft Windows Server and desktop operating systemsActive DirectoryRemote Desktop Services (RDS)
Experience with VoIP telephony; 3CX experience desirable
Strong verbal and written communication skills
A professional, customer-centric approach
Excellent time management and organisational skills
Ability to work effectively under pressure and in time-critical situations
Current C Class driver's licence and own vehicle
Networking and firewall experience, particularly WatchGuard, is desirable
Hypervisor experience with VMware, Hyper-V or Proxmox is desirable

Benefits

Hybrid working arrangements, including 2 days WFH after probation
Fully funded professional certifications and exams, including Microsoft, WatchGuard, 3CX and more
Genuine career progression, with opportunities to move into L3, management, security or projects, depending on your interests
Supportive and collaborative team environment with mentorship from senior engineers
Regular team lunches, offsites and quarterly team events
A high-performing team culture where attitude, initiative and effort are recognised and rewarded

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

it support jobs in point cook, vic

Service Desk Engineer, Level 2 - CT Group

Systems Administrator

Senior Systems Administrator

ICT Project and Systems Lead

ICT Engineer

ICT Project and Systems Lead

Senior Technical Customer Support Engineer - Australia

System Administrator (RSA Archer)

Classroom Teacher (ICT Specialist)

ICT Product Specialist

Senior System Development Engineer, Core Networking (Relocation support available)

Director, Service Delivery Support (ICT systems)

Salesforce Technical Lead (Support) - FSC / Financial Services

Supervisor, Technical Customer Support, Residential Energy

Senior Systems Engineer - Intergrated Product Support (IPS)

Australian Charities and Not-for-profits Commission ICT Services Manager - Digital Workplace and Platforms - EL 1

Australian Charities and Not-for-profits Commission ICT Services Manager - Regulatory Delivery - EL1

Principal Technical Account Manager (ISV), ANZ Enterprise Support

Installer Support, Technical Specialist

ICT and SCADA Engineer

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