In-Demand Helpdesk support Jobs in Australia

Manager Workplace Technology – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- SharePoint
- Leadership
17h
Event Safety Coordinator
VenuesWest —Perth WA
- $8.00 - $112,711.30 a year
- Full-time
- First Aid Certification
- Construction experience
- Leadership
3d
IT Operations Technician
TMGM —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Service Desk Engineer
New Era Technology —Perth WA
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick Apply
3d
Customer Experience & Community Coordinator
BOODY AUSTRALIA PTY LIMITED —Surry Hills NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick Apply
Change Manager, Digital Transformation – Clerk Grade 9/10 - Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
13d
Technical Team Lead
Techist —Sydney NSW
- $90,000 a year
- Full-time
- Hybrid work
- Scripting
- Work from home
Quick Apply
7d
National Alliance Program Manager
Logicalis —New South Wales
- Full-time
- Sales
- Communication skills
- Parental leave
- Employee assistance program
Handy Person
BGIS —Brisbane Airport QLD
- Overtime
- Customer service
- Senior Secondary Certificate of Education
- Plumbing
- Parental leave
- Referral program
10d
Help Desk and Training Team Lead
ITW —Dandenong VIC
- Full-time
- Construction experience
- Manufacturing
- Communication skills
11d
Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- No degree
- Analytics
5h
Solutions Engineer
Epic IT —North Perth WA
- Full-time
- Azure
- Writing skills
- Microsoft Office
- Work from home
Quick Apply
Security Officer - QLD TAFE Southbank
Downer Group —South Brisbane QLD
- Full-time
- Writing skills
- University
- Education
- Employee assistance program
10d
Cook
Amentum —Alice Springs NT
- Full-time
- Hospitality
- Bachelor's degree
- Business
Manager, Procurement, Clerk Grade 9/10 - Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- Communication skills
3d
Lvl 2 Systems Engineer
Troppus IT & Management —Kewdale WA
- Urgently hiring
- Management
- Organisational skills
- Communication skills
ICT Daily Operations Manager
Plenty Valley Christian College —Doreen VIC
- $90,000 - $110,000 a year
- Full-time
- Management
- Customer service
- Leadership
Quick Apply
5d
Commercial Account Executive- Customer Growth
Klaviyo —Sydney NSW
- $110,000 a year
- AI
- Marketing
Quick Apply
10d
Facilities Manager
JLL —Sydney NSW
- Management
- Health insurance
- Parental leave
Services Support Officer | Full-time Temporary with a Possibility of Permanency
Justice and Community Safety —Canberra ACT
- $86,750 - $93,416 a year
- Temporary
5d

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helpdesk support jobs near australia

Manager Workplace Technology – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Department of Parliamentary Services -
Sydney NSW

Apply Now

Job Details

Full-time
$133,348 - $146,945 a year
17 hours ago

Benefits

Transportation links
Salary packaging

Qualifications

ITIL Foundation
SharePoint
Security
Leadership
Help desk

Full Job Description

Department of Parliamentary Services

Reference number

492599

Occupation

Systems and Business Analysis

Work type

Full-Time

Location

Sydney City

Salary Information

Ongoing Full time | Clerk Grade 9/10 | Salary range $133,348 – $146,945 per annum, plus employer's contribution to superannuation and annual leave loading.

Closing date

06 September 2026 at 11:55pm

About the role:

The Manager, Workplace Technology is the service owner for Parliament’s workplace technology (including desktops, laptops, mobile devices, printers, peripherals, Microsoft 365 applications, Teams telephony and endpoint operating systems) and related services. As the service owner IT has primary responsibility for delivering and supporting contemporary digital workplace technologies across all of Parliament’s departments and locations. This includes managing end to end service life cycles for workplace technology including upgrades, transitions, retirements for endpoint devices, operating systems, collaboration tools, end-user telephony services, and user-facing applications.

The role leads a technical team to ensure workplace technology is reliable, secure and optimised to meet the needs of Parliament staff, Members and their electorate offices.

About us:

Based in NSW Parliament, the Department of Parliamentary Services (DPS) is a specialist service department working to support the operation of the Parliament of NSW by providing logistical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales. Our office is found close to public transport in the heart of Macquarie Street CBD, next to the State Library and Sydney’s Botanic Gardens.c

Enabling the Parliament, serving New South Wales: We demonstrate and foster in others a commitment to the five values of the Department of Parliamentary Services: collaboration, innovation, excellence, integrity and service.

Our commitment to diversity: We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.

Our people:

Our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join Parliament include:

Competitive salary and annual leave loading
35-hour week and flexible work options
Corporate Wellbeing programs including seminars and Fitness Passport
Free annual Influenza vaccination
Salary packaging options via superannuation contributions or a novated vehicle lease
On-site fitness facilities, pool, restaurant, cafes, and post office

About you

In this role you will be required to show proven experience managing digital workplace technology services including device deployment, support, Microsoft 365 administration and end-user telephony. A proven experience managing staff and contractors in an IT environment. A strong technical understanding of Microsoft operating systems (Windows 10/1, mobile device platforms (iOS and Android) and collaboration platforms (Teams, OneDrive, SharePoint). Experience coordinating desktop/laptop refresh programs, software deployments and endpoint security compliance and providing device user support.

Essential requirements

Tertiary qualifications in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
Current Microsoft workplace technology certifications (e.g., Microsoft 365 Modern Desktop Administrator Associate, Teams Administrator)

Certification or experience with ITIL Foundation (or higher) in service management practices.

Further information to assist you with applying for this position:

Role Description
Department of Parliamentary Services website
Pre-employment requirements - NSW Parliament

How to apply:

To apply for this position please provide:

An up-to-date Resume [maximum five pages] which clearly details your skills and experience as relevant to this role and
A response [maximum two pages] to the Targeted Questions below.

Applications that do not include a response to the targeted questions will not be progressed to the next stage of assessment. Copies of qualifications, certificates or documentation (other than requested) is not required at this stage in the recruitment process and will not be included with application documents.

Targeted questions:

Describe your approach to managing workplace technology as an end-to-end service, including endpoint devices, operating systems, Microsoft 365 applications, collaboration tools, security compliance and user experience.

Provide an example of how you have improved, or would improve, a workplace technology service through better lifecycle management, standardisation, support processes, user communication or team capability.

Electronic attachments must be MS Word compatible or in pdf format.

Technical assistance: Should you encounter any technical problems, please contact ‘I work for NSW’ helpdesk 1800 562 679 (Monday - Friday).

Applications must be lodged online through http://iworkfor.nsw.gov.au/

To be eligible to apply for this role, you must meet one of the following criteria:

an Australian Citizen
a permanent resident of Australia; or
a New Zealand citizen.

Come and explore the Parliament online with our 360-degree Virtual Tour.

Thank you for your interest in this role. We look forward to receiving your application.

Job Reference: 492599

CLOSING DATE: Sunday, 6 September 2026 [11.55 pm]

Apply Now

Refine Your Search

helpdesk support jobs in australia

Manager Workplace Technology – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Event Safety Coordinator

IT Operations Technician

Service Desk Engineer

Customer Experience & Community Coordinator

Change Manager, Digital Transformation – Clerk Grade 9/10 - Parliament of NSW - Sydney

Technical Team Lead

National Alliance Program Manager

Handy Person

Help Desk and Training Team Lead

Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Solutions Engineer

Security Officer - QLD TAFE Southbank

Cook

Manager, Procurement, Clerk Grade 9/10 - Parliament of NSW - Sydney

Lvl 2 Systems Engineer

ICT Daily Operations Manager

Commercial Account Executive- Customer Growth

Facilities Manager

Services Support Officer | Full-time Temporary with a Possibility of Permanency

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