JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As an Administration Coordinator at JLL, you'll serve as the operational heartbeat of our property management team, ensuring seamless day-to-day functions across administration, finance, and tenant relations. This role combines meticulous attention to detail with strong relationship-building skills as you manage everything from tenant records and lease administration to accounts processing and casual mall leasing coordination. You'll be the first point of contact for retailers, contractors, and visitors, creating positive experiences while maintaining the high standards our clients expect. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this position offers genuine scope to develop your property management expertise across multiple operational areas. Working closely with Centre Managers, Finance Managers, and Marketing teams, you'll contribute directly to achieving key performance indicators while building collaborative relationships that drive success for both our clients and our centers.
An overview of the role:
Maintain comprehensive tenant and contractor records across site-specific filing systems and JLL document management platforms, ensuring all lease agreements, licenses, bank guarantees, and correspondence remain current and accessible
Process accounts payable invoices with accuracy, coding and matching to purchase orders before submission, while managing the preparation of sundry charges for tenant cost recoveries including electricity, extended trading, and miscellaneous expenses
Oversee casual mall leasing operations by coordinating weekly bookings, liaising with clients to ensure compliance with center requirements, and managing third-party revenue streams such as mall media and licenses
Serve as the professional face of the center at reception, vetting incoming calls and face-to-face enquiries, processing mail, maintaining registers for lost property and complaints, and coordinating with security and cleaning teams via two-way radio
Monitor lease and license expiry dates to ensure timely notices are issued to tenants, complete lease validations for management sign-off, and assist in maintaining 100% accuracy of the monthly tenancy schedule
Manage arrears collection, record rental payments, and assist with tenant account reconciliations using strong Excel capabilities to ensure accurate financial records
Prepare monthly reports for stakeholder distribution, assist in coordinating information for audits and compliance requirements, and support the annual outgoings audit and washup processes
Draft center communications including memos, newsletters, and correspondence as directed by management, ensuring all materials align with professional standards before distribution
Purchase office stationery within budget parameters, maintain office equipment, coordinate with IT support, and manage office archives to support efficient team operations
Sounds like you? This is what we are looking for:
Demonstrated administration and accounts processing experience in a commercial property or retail environment
Advanced proficiency in MRI property management software and Microsoft Excel, including the ability to complete complex tenant account reconciliations
Strong organizational capabilities with proven ability to manage multiple priorities, meet deadlines, and maintain accuracy across high-volume transactional work
Excellent written and verbal communication skills with the ability to draft professional correspondence and interact effectively with retailers, clients, and stakeholders at all levels
Meticulous attention to detail with strong numerical aptitude for processing invoices, managing accounts, and preparing financial reports
Proven customer service orientation with the ability to handle reception duties, manage enquiries professionally, and resolve issues with diplomacy
Ability to work independently while contributing positively to team objectives and maintaining collaborative relationships with colleagues and clients
Experience with lease administration including monitoring expiry dates, processing validations, and understanding commercial lease terminology
Familiarity with casual mall leasing operations, license agreements, and third-party revenue management
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ522542
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
