JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
Join our team as Marina Manager and lead the operations of Sydney Boathouse based on Rozelle Bay, Sydney’s largest Dry Stack and Marina facility. This is an exciting opportunity for an experienced maritime professional to oversee all aspects of marina management while delivering exceptional service to our boating community.
What this opportunity involves:
Reporting directly to the General Manager, the Marina Manager leads the comprehensive marina and dry stack operations, whilst driving revenue growth and strategic business development. This role ensures the safe, efficient marina operations, while maximising revenue potential, maintaining exceptional customer service standards and implementing operational improvements that enhance profitability and market position.
An overview of the role:
Lead and supervise the Boathouse team of approx. 15 staff, (casual and permanent) across a 7-day operational week, ensuring consistent focus on deliverable achievement
Provision of high-level general marina services for customers of the marina.
Actively look to develop the implementation of strategic plans for the marina operation and assets
Proactively build occupancy levels through targeted customer engagement
Maintain monthly reporting on operational performance, occupancy and enquiry
Identify and implement pricing strategies in line with marina enhancements and revenue optimisation
Engage with current and prospective customers to understand market demands and identify revenue opportunities
Maintain strong relationships with marine industry stakeholders, tenants and service providers
Manage the overarching EH&S documentation and compliance for the marina including the overseeing of safety management software reports and quarterly safety audits
Manage vessel incident reporting and preventative measures
Ensure all OHS accountabilities are maintained through the Operations Manager and team
Oversee service contracts and planned maintenance schedules
Ensure all service contracts are completed in accordance with Planned Preventative maintenance schedules.
Ensure all operation plant is maintained and serviced in a timely manner to meet operational demands
Lead annual capital expenditure projects within budget parameters
Manage strategic berth allocation
Oversee vessel movement ensuring seamless delivery – balancing resources with movement schedule
Lead staff development through strategic recruitment, performance and development/training
Coordinate personnel onboarding including sourcing, interviewing and induction
Ensure staff training is completed and team are aware of safety protocols, maintenance procedures and customer service excellence through the Operations Manager and existing team
Obtain pricing for capital projects
Prepare and manage budgets, monitor financial performance
Collaborate with marketing/creative agency to promote the marina offering and maintain brand stronghold
Lead and promote a culture of excellence, safety and customer service
Involves weekend shifts
Team Leadership & Development
Lead and supervise Boathouse team (casual and permanent) across a 7-day operational week, ensuring consistent focus on deliverable achievement
Coordinate scheduling and workforce planning to maintain optimal staffing levels and service continuity throughout the week
Lead strategic recruitment, performance management and succession planning initiatives • Coordinate comprehensive personnel onboarding including sourcing, interviewing and induction programs
Ensure staff training completion in safety protocols, maintenance procedures and customer service excellence
Monitor team performance and provide regular feedback to maintain accountability and drive results
Foster a high-performance culture centered on excellence, safety and exceptional customer service
Mentor and develop the Operations Manager, Boathouse team and wider staff to achieve their full potential
Sounds like you? This is what we are looking for:
Demonstrated Management experience in similar role – minimum 2 years
Marina qualifications – Marina Industries Management Course - desirable
Strong knowledge of marina operations, environmental compliance and safety standards
Commercial acumen with experience in revenue optimisation and business development
Excellent communication and leadership skills
Flexibility to work the hours needed to meet the demands of the role
Ability to manage budgets, assets and projects effectively
Deliver a high level of marina customer service, ensuring a premium experience for all guests and vessel owners
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ522158
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
