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Operational Communications Technical Officer

Emergency Services Telecommunications Authority (ESTA) -
Burwood East VIC

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Job Details

Permanent | Full-time
2 days ago

Benefits

Free parking
Employee assistance program
Gym membership
Salary packaging
Insurance services

Qualifications

Performance testing
Telecommunication

Full Job Description

Job Function: Information and Communications Technology

Date Posted: 17 Jul 2026

Job Requisition ID: 2886

Support critical communications systems enabling emergency response across Victoria
Work with radio, data and messaging technologies in a 24/7 environment
Permanent, Full-time role

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Operational Communications Technical Officer supports the delivery and reliability of mission-critical communication systems within the ECIS team, ensuring effective operation, monitoring and improvement of radio, voice, mobile data and messaging services across the TZV environment.

Working under the Senior Manager, the role partners with internal teams, vendors and emergency service agencies to maintain system availability and performance in a 24/7 environment, contributing to incident management, testing, service improvement and operational readiness activities.

Day to day responsibilities include:

Support the operation, monitoring and maintenance of radio, voice, data and messaging services
Coordinate with vendors and stakeholders to resolve incidents and maintain service availability
Assist in service monitoring, reporting and performance management activities
Contribute to testing, upgrades and continuous improvement initiatives
Support operational readiness, disaster recovery and business continuity activities
Maintain documentation, procedures and technical artefacts to support service delivery

About You

You are a technically capable and collaborative professional with experience supporting communications or operational technology in a complex environment. You bring strong problem-solving skills, a proactive approach, and the ability to work effectively with both technical and non-technical stakeholders.

The successful candidate will have the following experience, skills and attributes:

Demonstrated experience supporting operational technology, telecommunications, communications, networking, radio, mobile data or related technical service in a complex mission critical 24/7 environment.
Experience with interpreting, measuring and understanding vendor performance for operational services.
Demonstrated experience in service delivery and service ownership of technology communication services, possibly including P25, Tetra, VHF, DMR, dispatch messaging, alert messaging, private mobile data networks, situational awareness.
Experience monitoring service delivery, performance, maintenance and compliance through third party providers.
Experience engaging directly with business stakeholders to define and prioritise and communicate needs
Experience coordinating cross-functional teams and vendors without direct authority

Executive and Senior Leadership are committed to empowering employees towards their professional and personal goals. Clarity of vision provided by a long-term ICT Strategy will enable clear role descriptions, variety of work and pathways for growth. With substantial transformation currently underway and more to come, you will have the chance to bring your eclectic experiences to shape the delivery models. The sector-wide remit, defined by a heavily integrated eco-system of technologies, whilst challenging, will present the opportunity to develop high quality networks and hone your craft in a fast-moving set up where high availability is paramount, facets that hold you in good stead for the future.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

Employee assistance program for employees and eligible family members
Discounted health insurance, banking services and gym membership
‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
Free staff parking at all our sites
Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email [email protected].

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 2 August 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via [email protected].

Apply Now

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