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Service and Warranty Coordinator

Metricon -
Victoria

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Job Details

Permanent | Full-time
6 hours ago

Benefits

Opportunities for promotion

Qualifications

Customer service
Computer skills
Construction experience
Communication skills
Time management

Full Job Description

Love Where You Work!

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

This fast-paced role, based in the fun and stylish Geelong Office, is responsible for the process and management of Service & Warranty claim requests from our customers who have recently settled into their new Metricon home. No two days are the same and no two customers are the same, so learn each and everyday on the job and come for a career whilst increasing your construction knowledge. Deliver a lasting legacy and deliver excellence.

Reporting to the Service and Warranty Manager, your responsibilities will include:

Processing and organising service requests and warranty claims
Providing administrative support to the Service and Warranty Inspectors
Email inbox management – responding in a timely manner
Receiving inbound calls regarding service requests and resolving issues in a timely and professional manner
Reviewing and approving supplier/trade invoices in a timely manner for payment; and
Demonstrate empathy, problem solving skills and excellent communication.

Metricon will offer you:

Stylish and State of the Art Office that you will love working out of and a culture that you can be yourself
No two days are the same and no two customers are the same you work with so learn each and everyday on the job
Metricon Homes – Australia's largest and #1 Home Builder for the 10th Consecutive Year
We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
Attractive housing discounts on our award-winning homes
You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

Experience and passion for customer service is essential
Experience in a similar role or in the building industry
Building knowledge would be an advantage either in the industry currently, built before or know how to read plans / contracts
Proven ability to work in a pivotal customer contact role in a customer focused, time critical working environment
Exceptional communication and time management skills
Experience working in a fast-paced environment
Proficient computer skills and a fast learner
A positive attitude and team player; and
Ability to establish strong networks with internal and external stakeholders.

How to apply:

If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.

This role requires a national police check to be undertaken on the successful applicant.

Apply Now

Refine Your Search

recruiting coordinator jobs

Service and Warranty Coordinator

Snr Service & Warranty Site Manager

Event Supervisor

Meeting Coordinator

Receptionist/Facilities Coordinator

Business Analyst

Learning Coordinator

WHS Specialist, Workplace Health & Safety

Foster Carer Recruitment Practitioner

Critical Commodities Scheduler

General Manager (Relief)

Workforce Services Coordinator

Coordinator - Rail - Melbourne Container Park - Oceania - APAC

Project Manager

Account Executive, Commercial, ANZ

Training Program Advisor

Direct Care Worker

Warehouse & Logistics Coordinator

Disability Support Worker (Casual) | Male Support Worker | Victoria Point, QLD

Facilities Coordinator

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