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Customer Service Officer - Full Time

Centurion Australia Management Pty Ltd
Macquarie Park NSW

Quick Apply

Job Details

Permanent | Full-time
1 day ago

Qualifications

Social media marketing
Customer service
Microsoft Office
Administrative experience
Hospitality Management
Business Administration
Diploma
Working with Children Check
Business
Cash handling
Communication skills
Marketing

Full Job Description

About Us
Centurion Corporation Limited is one of Singapore’s largest owner-operators of quality accommodation assets, launching a bold new chapter in student living with EPIISOD, its premium student accommodation brand.

The Opportunity
We are looking for an enthusiastic and service-driven Customer Service Officer (CSO) to join our team at EPIISOD Macquarie Park. Reporting to the Accommodation Manager, this role offers a unique opportunity to shape the resident experience from the ground up at one of Sydney’s most exciting new student properties.

As a CSO, you will be the first point of contact for residents, prospective tenants, and guests—delivering exceptional service, managing bookings and enquiries, and supporting the day-to-day operation of the property. You’ll also play a key role in community engagement, marketing, and creating a welcoming, dynamic environment where students feel at home.

Key Responsibilities

Provide excellent customer service in all interactions
Respond to enquiries and convert leads into confirmed bookings, including supporting the Administrator with leasing and administrative tasks
Assist with sales, marketing campaigns, and social media engagement
Manage all stages of the resident journey - from check in, rent collection, arrears, room inspections, check outs, and contract enquires
Operate front desk reception services, including assisting with residents, organising cleaning, taking deliveries, and assisting with communications to residents
Support the Accommodation Manager in daily property operations and administrative tasks
Liasing with contractors to provide access, and organise relevant jobs
Foster a supportive and vibrant residential community for students
Maintain compliance with relevant tenancy and property policies

Essential Criteria

Minimum 1 year experience in customer service or accommodation-related roles
Experience in handling accounts, enquiries, and general administration
Strong customer service skills with a focus on empathy and professionalism
Excellent communication skills—both verbal and written—with the ability to connect across cultures
Highly organised and capable of managing multiple priorities
Proficient in Microsoft Office and standard business software
A team player with initiative, resilience, and a positive, solutions-focused attitude
Current National Police Check
Current Working with Children Check

Highly Desirable

Background in student accommodation, hospitality, or property management
Diploma in Hotel or Business Administration (or equivalent qualification)
Experience with property management systems (e.g., StarRez)
Familiarity with basic accounting, cash handling, and reconciliation
Knowledge of NSW tenancy laws, NCAT procedures, and bond lodgements
Marketing or social media experience
Insight into student life and university environments
Awareness of WHS, privacy, and compliance standards

What We Offer
At EPIISOD Macquarie Park, you’ll be part of a visionary brand redefining student living in Australia. This role offers a competitive Total Fixed Remuneration (TFR) package, inclusive of employer superannuation contributions, and the opportunity to help create something extraordinary.

How to Apply
To apply, please send your cover letter, CV, and any relevant supporting documents addressed to the Accommodation Manager.

Be part of something bold. Help shape a new standard in student living with EPIISOD.

We have availability for one full-time position, as well as a potential casual position.

Work Location: In person

Quick Apply

Refine Your Search

centurion jobs

Customer Service Officer - Full Time

Senior Prison Officer - DPFC

Senior Prison Officer - DPFC

MC Drivers

Design Drafting Leader

Centurion Relationship Manager (Luxury Travel Consultant)

Design Drafting Leader

Outbye Mining Coordinator

HSEQ Manager

Transport Allocator

Freight Officer/Van Driver

Truck Driver

Forklift Drivers - Hiring Now

Truck Driver – Hiring Now

HSEQ Advisor

Branch Administration Assistant

Branch Operations Supervisor

Diesel Mechanic

Contract Coordinator

Dock Forklift Operator

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