About Us
Centurion Corporation Limited is one of Singapore’s largest owner-operators of quality accommodation assets, launching a bold new chapter in student living with EPIISOD, its premium student accommodation brand.
The Opportunity
We are looking for an enthusiastic and service-driven Customer Service Officer (CSO) to join our team at EPIISOD Macquarie Park. Reporting to the Accommodation Manager, this role offers a unique opportunity to shape the resident experience from the ground up at one of Sydney’s most exciting new student properties.
As a CSO, you will be the first point of contact for residents, prospective tenants, and guests—delivering exceptional service, managing bookings and enquiries, and supporting the day-to-day operation of the property. You’ll also play a key role in community engagement, marketing, and creating a welcoming, dynamic environment where students feel at home.
Key Responsibilities
- Provide excellent customer service in all interactions
- Respond to enquiries and convert leads into confirmed bookings, including supporting the Administrator with leasing and administrative tasks
- Assist with sales, marketing campaigns, and social media engagement
- Manage all stages of the resident journey - from check in, rent collection, arrears, room inspections, check outs, and contract enquires
- Operate front desk reception services, including assisting with residents, organising cleaning, taking deliveries, and assisting with communications to residents
- Support the Accommodation Manager in daily property operations and administrative tasks
- Liasing with contractors to provide access, and organise relevant jobs
- Foster a supportive and vibrant residential community for students
- Maintain compliance with relevant tenancy and property policies
Essential Criteria
- Minimum 1 year experience in customer service or accommodation-related roles
- Experience in handling accounts, enquiries, and general administration
- Strong customer service skills with a focus on empathy and professionalism
- Excellent communication skills—both verbal and written—with the ability to connect across cultures
- Highly organised and capable of managing multiple priorities
- Proficient in Microsoft Office and standard business software
- A team player with initiative, resilience, and a positive, solutions-focused attitude
- Current National Police Check
- Current Working with Children Check
Highly Desirable
- Background in student accommodation, hospitality, or property management
- Diploma in Hotel or Business Administration (or equivalent qualification)
- Experience with property management systems (e.g., StarRez)
- Familiarity with basic accounting, cash handling, and reconciliation
- Knowledge of NSW tenancy laws, NCAT procedures, and bond lodgements
- Marketing or social media experience
- Insight into student life and university environments
- Awareness of WHS, privacy, and compliance standards
What We Offer
At EPIISOD Macquarie Park, you’ll be part of a visionary brand redefining student living in Australia. This role offers a competitive Total Fixed Remuneration (TFR) package, inclusive of employer superannuation contributions, and the opportunity to help create something extraordinary.
How to Apply
To apply, please send your cover letter, CV, and any relevant supporting documents addressed to the Accommodation Manager.
Be part of something bold. Help shape a new standard in student living with EPIISOD.
We have availability for one full-time position, as well as a potential casual position.
Work Location: In person
