In-Demand Customer experience analyst Jobs in Brisbane, Qld

Supply Chain Customer Engagement
Opella Healthcare Group —Virginia QLD
- Full-time
- Microsoft Excel
- Customer service
- Business Administration
4d
Finance Business Analyst
Covetrus —Brisbane QLD
- Full-time
- Hybrid work
- ERP systems
- Finance
- Analysis skills
- Work from home
- Parental leave
IT GRC Analyst
Auto & General Holdings —Brisbane QLD
- Employee discount
Quick Apply
Demand Planner
Everhard Industries Pty Ltd —Geebung QLD
- Full-time
- Microsoft Excel
- Sales
- ERP systems
Quick Apply
6d
Product Owner
Auto & General Holdings —Toowong QLD
- Management
- Communication skills
- Work from home
- Parental leave
Quick Apply
Principal Business Analyst
Queensland Government —Brisbane QLD
- Business
- Communication skills
4d
Functional Analyst
Queensland Government —Brisbane QLD
- Temporary
- Analysis skills
3d
Solution Architect
Auto & General Holdings —Toowong QLD
- AWS
- Financial services
- Leadership
- Work from home
- Parental leave
Quick Apply
Senior Cybersecurity Incident Responder
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Scripting
Quick Apply
11d
Senior GRC Analyst
Auto & General Holdings —Toowong QLD
- Bachelor's degree
- No degree
- Communication skills
- Work from home
- Parental leave
Quick Apply
Cyber Security Lead
NEXTDC —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
- No degree
- On-the-job training
Quick Apply
Operations & Systems Analyst
VenuesLive Management Services Pty Ltd —West End QLD
- $95,000 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- ERP systems
Quick Apply
13h
Fraud Analyst
Auto & General Holdings —Toowong QLD
- Administrative experience
- Analysis skills
- Computer skills
- Parental leave
- Employee discount
Quick Apply
15h
Lifestyle (Motorcycle, Pet and Travel) Product & Underwriting
Auto & General Holdings —Toowong QLD
- Google Suite
- Microsoft Office
- Analysis skills
- Work from home
- Parental leave
Quick Apply
3d
Test Analyst
CleanCo Queensland —Brisbane QLD
- Hybrid work
17h
Delivery and Optimisation Manager
BlueScope —Northgate QLD
- Full-time
- ERP systems
- Communication skills
Quick Apply
15h

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customer experience analyst jobs near brisbane, qld

Supply Chain Customer Engagement

Opella Healthcare Group -
Virginia QLD

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Job Details

Full-time
4 days ago

Qualifications

Power BI
Microsoft Excel
Customer service
SAP
Supply chain
Business Administration
Diploma
Business
Communication skills

Full Job Description

Role: Supply Chain Customer Engagement Analyst/Customer Care Analyst

Location: Virginia, Brisbane
Department: Customer Care
Reports to: Customer Care Head

You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need leaders and experts ready to shape what’s next. As an experienced Customer Care Analyst, you’ll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.

Join our team and play a key role in delivering exceptional customer experience across Australia & New Zealand.

Summary:

We are seeking a proactive and customer‑focused Customer Care Analyst who excels in building strong relationships and driving supply chain efficiency. In this role, you will serve as the key Supply Chain contact for a portfolio of customers, confidently leading customer collaboration meetings, presenting service performance, and aligning on business priorities.

To be successful, you will bring strong communication skills, the ability to influence stakeholders, and a deep focus on understanding customer needs. You will translate those needs into practical supply chain actions, identify pain points, and support the development of targeted improvement plans that enhance service and operational excellence.

This role requires analytical thinking, problem‑solving capability, and the adaptability to thrive in a fast‑paced environment. Intermediate skills in Excel s required, Power BI and SAP are desirable. That will support your ability to analyse trends, monitor performance, and drive data‑based decision making.

What You’ll Do:

Customer Collaboration & Service Excellence

Build strong Supply Chain relationships with assigned customers through regular collaboration meetings.
Improve order plan alignment through collaboration with S&OP and commercial teams, identify customer inventory risk and opportunities.
Provide clear, timely communication on orders, supply status, service KPIs, and improvement initiatives.
Align priorities with customers and commercial teams to ensure excellent service and seamless coordination.
Collect customer feedback and support the implementation of action plans to enhance service performance.
Work closely with commercial teams to incorporate promotions, demand signals, and customer requirements into planning.

Order Management & Demand to Cash Execution

Process customer orders through SAP and other channels, ensuring accuracy and adherence to SLAs.
Order cycle management and lead time optimisation — from order entry, acceptance, fulfilment, and delivery, in line with OTIF (on-time in-full) targets

Essential Experience & Skills:

Experience working as a Customer Care Analyst, or similar.
Confident in leading customer meetings, presenting service performance, and aligning on priorities.
Strong focus on understanding customer needs and translating them into supply chain efficiencies.
Ability to identify customer pain points and support the development of improvement plans.
Intermediate Knowledge in Excel, Power BI and SAP - desirable.
Strong Communication Skills and Ability to influence
Analytical thinking and problem solving
Adaptability

Essential Qualifications:

College or University Diploma in Supply Chain, STEM, Business Administration or related

This is more than the next step in your career, it’s a chance to lead change and help reinvent self-care for the world. If you’re ready to challenge, inspire and deliver impact that matters, we’re ready for you. We are challengers. We are Opella.

About Us:

Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane,Dulcolax, Enterogermina, Essentiale and Mucosolvan.

As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com .

Apply Now

Refine Your Search

customer experience analyst jobs in brisbane, qld

Supply Chain Customer Engagement

Finance Business Analyst

IT GRC Analyst

Demand Planner

Product Owner

Principal Business Analyst

Functional Analyst

Solution Architect

Senior Cybersecurity Incident Responder

Senior GRC Analyst

Cyber Security Lead

Operations & Systems Analyst

Fraud Analyst

Lifestyle (Motorcycle, Pet and Travel) Product & Underwriting

Test Analyst

Delivery and Optimisation Manager

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