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Contact Centre Consultant - Tourism (VIC)

BelgraviaPRO -
Melbourne VIC

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Job Details

Full-time

Benefits

Work from home

Qualifications

Working with Children Check
Communication skills

Full Job Description

Contact Centre Consultant

Remote Working Location (Work from home)

Exciting opportunity to be part of an amazing work culture
Flexible working location and hours
Supportive environment with loads of employee benefits

Belgravia’s customer care team is looking for passionate Contact Centre Consultants in our Tourism division.

The Role

To provide support to our group of Caravan Parks, Holiday Parks and Wellness Centres across Victoria.

We currently have opportunities for full time roles. The role will attract representatives who have flexible availability to work a rotating roster including weekend shifts. This is a fully remote work from home position.

The role responsibilities will include:

Inbound and outbound guest communication through phone, email, SMS and live chat
Provide excellent customer service, by responding to guests’ needs or concerns and ensure the quality of service meets agreed customer experience standards
Engaging with guests, promoting and up-selling our services
Supporting our Caravan Parks, Holiday Parks, Wellness Centres with securing and managing bookings.
Responsible for conversion of online enquires to sales
Develop positive relationships with guests to provide a great guest experience

The ideal candidate will have:

Strong attention to detail
Experience in guest facing roles
Excellent verbal communication skills
Proficient use of computers and IT systems
Solution focused

Essential qualifications:

National Police check
Working with children check

The Company

BelgraviaPROis a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks.

Submit your resume and cover letter by clicking on the apply now button.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Apply Now

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outbound customer service representative jobs

Contact Centre Consultant - Tourism (VIC)

Customer Care Specialist /Customer Service Specialist

Customer Service Agent - Hardship

Outbound Business Development Representative - ANZ

Inside Sales Representative

Contact Centre Consultant

Freight Forwarder, Transport

Account Manager, Cloud Sales Centre, Enterprise Greenfield

Commercial Account Executive

Sales Development Representative

Business Development Representative (B2B, SaaS)

Sales Development Representative, Inbound - APJ

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