Ready for New Beginnings? Confident Careers Start Here.
At Laser Clinics Group, our purpose is clear we help more people feel confident in their own skin and that starts with helping our people feel confident in their careers.
We are seeking a Customer Service Specialist to join our Support Office team on a 12-Month Contract. This is a full-time, remote role where you’ll play a key role in supporting both our clients and clinic teams across Australia, New Zealand and Canada.
We’re seeking someone who is passionate about delivering exceptional service, thrives in a fast-paced environment, and is eager to contribute to a business that helps people feel confident in their own skin.
To Help You Feel Confident in Your Own Skin, We Offer:
Rewards That Recognise You: Enjoy heavily discounted treatments and a generous product allowance to spend on our renowned Skinstitut skincare brand – all supporting you to feel the best version of you.
Confidence in Your Wellbeing: Gain access to our Employee Assistance Program (EAP) whenever you need support. Enjoy the flexibility of a fully remote role and paid birthday leave!
Confidence in Your Contribution: As Customer Service Specialist your work will directly shape how our brands show up across all channels. From enhancing the customer experience at every touchpoint to driving client engagement and retention, you’ll play a key role in delivering high-quality service that supports treatment outcomes, strengthens brand loyalty, and contributes to clinic growth and performance.
Confidence in Community: Join a supportive team that celebrates every milestone. Immerse yourself in a vibrant culture where achievements are recognised.
How You’ll Make an Impact:
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Be the voice of our brand by delivering thoughtful, professional, and empathetic support across multiple digital channels.
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Support clients with their journey by managing appointments, handling queries, and offering treatment advice tailored to their needs.
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Educate and consult with clients on pre- and post-care, skincare products, and treatment options.
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Protect and strengthen our online reputation by responding promptly and effectively to Google Reviews and other public customer feedback.
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Turn customer concerns into positive experiences by resolving issues efficiently and building trust with every interaction.
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Help us maintain industry-leading service standards by consistently meeting response time and resolution SLAs.
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Identify opportunities to improve the customer journey by recognising recurring issues and sharing insights with the wider team.
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Play a key role in building customer loyalty through positive, solution-focused interactions that leave a lasting impression.
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Handle administration including accurate record keeping, responding to feedback, and reporting discrepancies.
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Support process improvements by maintaining data accuracy and contributing to efficient systems that enhance customer experience.
What You’ll Bring to the Team:
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Experience in customer service, retail, or sales (essential) – aesthetics or beauty industry experience highly regarded.
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Qualifications in customer service, sales, or administration (e.g. Cert III in Retail/Administration) are a plus.
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A proven ability to deliver outstanding, tailored service to clients.
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Excellent communication and interpersonal skills – you’re professional, friendly, and consultative.
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Strong organizational skills with the ability to multitask and stay calm under pressure.
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A customer-first, solutions-oriented mindset with an eye for continuous improvement.
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Flexibility to work retail hours, including late nights, weekends, and public holidays if required.
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Tech-savviness – confident using Microsoft Office, booking systems, and willing to learn new platforms.
Why choose Laser Clinics?
We’re the global leader in aesthetic treatments, but what truly sets us apart is our people. Confidence isn’t just what we deliver to our clients, it’s what we build in our teams. Here, you’ll find the support and opportunity to grow your expertise and shape a career you’re proud of.
Laser Clinics operates over 150 locations across Australia, New Zealand and Canada. Our unique 50/50 franchise model means we’re invested in every clinic’s success, and in yours.
When you join Laser Clinics, you join a team built on Passion, Care, and Determination, and a culture where People, Expertise, and the Freedom to be you drive everything we do.
Ready to build confidence in your career? Apply now and help shape the future of confidence at Laser Clinics.
Visit us at laserclinics.com.au
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