In-Demand Support analyst Jobs in Croydon Vic

IT Support Analyst
AMA Group —Rowville VIC
- Full-time
- Microsoft Outlook
- Management
- IT
3d
SAP - Supply Chain Support Analyst - Hybrid
DuluxGroup —Clayton VIC
- Full-time
- Hybrid work
- Agile
- AI
- Communication skills
- Parental leave
- Employee assistance program
7d
ICT Business Analyst
SkillQuest —Mount Waverley VIC
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
- Professional development assistance
Quick Apply
3d
Senior Operations Analyst
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- Work from home
3d
Data Integration Engineer
Leidos —Scoresby VIC
- Full-time
- Computer science
- Azure
- Computer Science
- Annual leave
6d
Senior Commercial Analyst
Bapcor —Mount Waverley VIC
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Finance
- Parental leave
Quick Apply
Data Warehouse Architect
Leidos —Scoresby VIC
- Full-time
- Azure
- SQL
- AWS
- Annual leave
6d
Senior Cyber Security Analyst
Bapcor —Mount Waverley VIC
- Full-time
- Azure
- Scripting
- Recruiting
- Parental leave
Quick Apply
WMS Training & Process lead
Kmart —Chadstone VIC
- Analysis skills
- Parental leave
Senior Analyst - Retail Media
Kmart —Chadstone VIC
- SQL
- Analysis skills
- Analytics
- Parental leave
Senior Engineer - ML Systems (AI Products)
Xero —Hawthorn VIC
- Full-time
- Hybrid work
- Systems design
- Research
- Master's degree
Senior Engineer, ML Systems (AI Products)
Xero —Hawthorn VIC
- Full-time
- Hybrid work
- Systems design
- SQL
- AWS
HCM Processes Owner
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- Work from home
7d
Supply Chain Analyst
KOR Equipment Solutions —Dandenong VIC
- $80,000 - $81,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Employee assistance program
- Employee discount
Quick Apply
10d
Business Analyst - SMS Transformation Project
Chisholm Institute —Dandenong VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
6d
Senior Program Financial Analyst
Leidos —Scoresby VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
3d
Senior ICT Business Analyst – NetSuite ERP, Business Intelligence & Ecommerce Systems
Serveredge Pty Ltd —Dandenong VIC
- $85,000 - $95,000 a year
- Full-time
- ERP systems
- Senior Secondary Certificate of Education
- Presentation skills
Quick Apply
3d
Contract Optimisation Analyst
Officeworks —Chadstone VIC
- Contract
- Microsoft Excel
- SQL
- In-person
- Employee assistance program
3d
Senior Group Financial Planning Analyst - Hybrid
DuluxGroup —Clayton VIC
- Full-time
- Hybrid work
- Agile
- Business
- Parental leave
- Employee assistance program
4d
Ecomm and Data Analyst - Profit Protection (FTC)
Kmart —Chadstone VIC
- Microsoft Excel
- SQL
- Analysis skills
- Parental leave
7d

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IT Support Analyst

AMA Group -
Rowville VIC

Apply Now

Job Details

Permanent | Full-time
3 days ago

Qualifications

ITIL Certification
Microsoft Outlook
Management
Driver Licence
IT
Communication skills
Intune
Help desk
Mobile devices
VPN

Full Job Description

When you join AMA Group, you’re joining the largest collision repair network across Australia and New Zealand – an ASX-listed organisation with more than 3,200 team members across 140+ locations.

Every year, our teams help get more than 300,000 people and businesses back on the road.

Behind an operation of this scale is a technology environment that keeps thousands of people connected and our sites operating – and that’s where you come in.

We’re looking for an IT Support Analyst to join our IT Service Delivery team, based in Rowville.

If you love solving problems, enjoy helping people and want an IT role where you’ll be exposed to a large, geographically diverse business, this is an opportunity to do much more than sit behind a service desk.

Who is AMA Group?

AMA Group is a leader in the Australian and New Zealand collision repair industry, with operations spanning collision and heavy vehicle repair, automotive parts and workshop consumables, vehicle recycling and specialist automotive services.

Our network includes some of the most recognised businesses in the industry and supports everything from passenger and prestige vehicles through to commercial vehicles, trucks and buses.

We’re a large, complex and constantly evolving organisation – which makes IT an incredibly important part of keeping our people and our business moving.

For someone building a career in IT, that means exposure to the systems, technology and challenges that come with supporting a major multi-site organisation – along with opportunities to learn, develop and grow your career within the Group.

The opportunity

As an IT Support Analyst, you’ll be one of the first people our employees turn to when they need technology support.

And with thousands of employees across a national network, there’s plenty to keep things interesting.

One minute you could be troubleshooting Microsoft 365, the next setting up a new employee, configuring a laptop, resolving a connectivity issue or supporting the technology requirements of a new AMA Group site.

You’ll work alongside our broader IT team to solve problems, keep our people productive and make technology easier for our employees to use.

What you’ll get involved in

Be the first point of contact for IT incidents and service requests
Troubleshoot Windows, Microsoft 365, Teams, Outlook, OneDrive, mobile devices, printers and connectivity
Set up and deploy laptops, computers, mobile devices and other IT equipment
Support employee onboarding, offboarding and access changes
Complete standard administration across Active Directory and Microsoft Entra ID
Troubleshoot Wi-Fi, VPN and basic network connectivity issues
Own support tickets through to resolution and keep users informed along the way
Work with specialist IT teams and external providers to resolve more complex issues
Maintain IT assets, equipment and stock
Develop user guides, knowledge articles and support documentation
Get involved in new site openings, relocations, testing and other IT projects
Identify recurring problems and help us continually improve the employee IT experience

What we’re looking for

Technical capability matters, but so does how you work with people.

You’ll be someone who is curious, practical and enjoys figuring things out. You communicate clearly, take ownership and don’t consider a ticket resolved until the person at the other end is back up and running.

Ideally, you’ll bring:

Experience in an IT Service Desk, Help Desk or end-user support role
Working knowledge of Windows and Microsoft 365
Basic knowledge of Active Directory and Microsoft Entra ID
Confidence setting up and troubleshooting computers, mobile devices, printers and peripherals
An understanding of Wi-Fi, VPN and basic network troubleshooting
Experience with an IT ticketing or service management system
Strong troubleshooting and problem-solving skills
Great communication skills and a genuine customer-service mindset
The ability to prioritise and stay organised in a busy environment
A collaborative attitude and, importantly, a willingness to keep learning
A full driver’s licence and ability to occasionally travel to AMA Group sites

Exposure to Microsoft Intune, ITIL practices or business applications, along with relevant IT qualifications or certifications, is advantageous – but not essential.

Why join AMA Group?

Scale and exposure - You’ll support technology across one of Australia and New Zealand’s largest automotive networks.
Variety - With 140+ locations and thousands of employees, you won’t be solving the same problem every day.
Career development - We’re a large Group with diverse businesses, teams and career opportunities. We want our people to develop and progress.
Get involved - This isn’t just about closing tickets. You’ll have opportunities to contribute to projects, new site openings, technology rollouts and improvements across our network.
Make an impact - When our technology works, our people can do their jobs, and our sites can keep our customers moving.

Ready to go further?

If you’re looking for an IT role where you can build your technical capability, work with great people and gain exposure to a large and diverse business, we’d love to hear from you.

Apply now and start your next chapter with AMA Group.

APPLICATIONS CLOSE - FRIDAY 11 SEPTEMBER 2026

Apply Now

Refine Your Search

support analyst jobs in croydon vic

IT Support Analyst

SAP - Supply Chain Support Analyst - Hybrid

ICT Business Analyst

Senior Operations Analyst

Data Integration Engineer

Senior Commercial Analyst

Data Warehouse Architect

Senior Cyber Security Analyst

WMS Training & Process lead

Senior Analyst - Retail Media

Senior Engineer - ML Systems (AI Products)

Senior Engineer, ML Systems (AI Products)

HCM Processes Owner

Supply Chain Analyst

Business Analyst - SMS Transformation Project

Senior Program Financial Analyst

Senior ICT Business Analyst – NetSuite ERP, Business Intelligence & Ecommerce Systems

Contract Optimisation Analyst

Senior Group Financial Planning Analyst - Hybrid

Ecomm and Data Analyst - Profit Protection (FTC)

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