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Data Center Customer Operations Engineer II

Equinix -
Perth WA

Apply Now

Job Details

Permanent | Full-time
6 hours ago

Benefits

Employee assistance program
Transportation links
On-site parking

Qualifications

Customer service
TeamViewer
AI

Full Job Description

Data Center Customer Operations Engineer II

JR-162431

On Site

Perth

Shenton Park

Operations

Full time

Yes (Australia)

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary:

An entry-level opportunity is available offering a role that involves working in varied shifts to cater to the diverse needs of customers. The position provides full training and onboarding, ensuring that all responsibilities are thoroughly taught and developed. This comprehensive training program equips graduates with the necessary skills and knowledge to excel in their role. With a focus on meeting customer requirements, this position offers a dynamic and challenging environment for recent graduates to kickstart their careers in the industry.

Key responsibilities: (all of which employees will be trained in)

Install and configure network devices which include rack and stack of equipment such as routers, servers, switches, and firewall of different brands such as Cisco, Juniper, F5, Super micro, HP, Microsoft, and Oracle etc.
Install software updates and security patches for customer equipment
Install cross-connects Unshielded Twisted Pair (UTP) and Fiber and patch cables
Provide remote technical support via phone call, email communication, web application (Cisco WebEx and Team viewer) etc. for emergency network outages and troubleshooting of network equipment, switches, and servers
Monitor network activities such as alert reports, error reports and network performance statics; report to ensure uptime and efficient resolution of issues
Assess and recommend customers of a better way to enhance network operations and integrated hardware/ software
Prepare and maintain documentation of customer network inventory, troubleshooting procedure and resolution to the issues
Maintain proper record of work operations, events, and logs to produce concise reports to company management
Upgrade network equipment such as fan, Dual In-Line Memory Module (DIMM), motherboard, Small Form-factor Pluggable (SFP), Redundant Array of Independent Disks (RAID) controller, blade servers, hard drive etc.
Perform tape backup to protect important customer information
Perform layer three ping and traffic testing using JDS Uniphase (JDSU), Optical Time Domain Reflectometer (OTDR) to locate fault on fiber network
Advanced usage of Fluke Network testers for certifying Unshielded Twisted Pair (UTP) and fiber cables
Supports the operations and security and critical facilities personnel team for breaks or other activities, when necessary

What we are looking for:

Technical aptitude and ability to complete all training and onboarding
Commitment to teamwork and collaboration, including participation in shift roster
Positive attitude and willingness to continually learn and evolve in the role
Completion of relevant certification in IT or Telco related course (ideal)
Hands-on experience or and understanding of fiber optics
Customer service experience will be highly regarded
Ability to attain and maintain NV1 Security Clearance

Benefits of the role:

Full-time, permanent role with a Global Data Center industry leader
Salary package including annual performance-based bonus and private healthcare or health allowance.
Close to transport links via Bus or Train and free onsite parking available
Access to wide ranging financial, wellness and company benefits and various Employee Assistance programs.
Working environment offering defined career development path in the Customer Operations Engineering or wider teams
Continued development and training opportunities onsite and with access to the Equinix Global Operations Academy

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.

Apply Now

Refine Your Search

inventory controller jobs

Data Center Customer Operations Engineer II

Warehouse Operator

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