Considering a move to London? We'll support you as we have for many other Aussies wanting a solid stint in the big smoke!
Job Overview
s360 UK is a London based independent agency, backed by a 500 strong European AI Marketing company. We are looking for a Client Services Manager with 3 to 5 years of experience and a passion for eCommerce and retail to join our growing team. Our London team of 30+ work closely together, acting as an extension of our client’s team for leading retailers such as Wrangler, Lee and New Era. In this role, you will act as the primary partner, building close relationships with our clients and translating their business challenges into clear cross-channel strategies that generate both short and long-term commercial results. You’ll own the day-to-day of 3-4 client accounts, with support from senior managers and specialist teams.
We are able to support the relocation and visa of the right candidate to join our team!
The Role
- Strategy & Client Ownership: You understand each client’s brand, customers and commercial goals, and translate them into clear performance actions across Paid Search, Paid Social, SEO and Creative. You will proactively identify opportunities, challenge assumptions and flag risks to keep clients moving forward.
- Execution & Project Management: You lead the day-to-day delivery across clients, acting as a strategic sparring partner while coordinating specialist teams across digital marketing, tech, data and creative to ensure strong execution and commercial results.
- Reporting & Commercial Awareness: You lead clear, commercially focused reporting, connecting performance data to business outcomes such as ROAS, CPA, and revenue. You turn insights from platforms like GA4, Google Ads, Meta and TripleWhale into clear recommendations, driving accountability and confident client conversations across weekly updates and quarterly reviews.
- Training & Development: You will have structured onboarding and ongoing development, with dedicated time to upskill across platforms, industry knowledge and digital strategy. Through regular check-ins, learning sessions and knowledge sharing, you will continuously develop your skills and grow in confidence.
What you bring to the team
You are the kind of person that thrives in a fast-paced and ever changing environment, who stays hungry and curious to learn.
The following experience will set you up for success in the role:
- Commercial Experience: You have3–4 years of experience within eCommerce, retail or an agency environment working with clients.
- Account Management Skills: You have a proven track record of building strong client relationships and retaining accounts.
- Clear Communication: You are confident presenting insights and recommendations in both weekly client calls and quarterly reviews.
- Proactive Mindset: You proactively identify opportunities, flag risks and ask the right questions.
- Holistic Perspective: You understand how different digital channels interact and how to align them to drive overall business growth.
- Market Awareness: You’re ahead of the curve on eCommerce and retail trends, with the ability to bring fresh ideas forward.
Why s360 UK?
At s360, our purpose is to transform retailers into ecom leaders. We plug expertise gaps for our clients and give brands access to a leading technology stack, designed for retailers. To be the best for our clients, this means we also put everything into transforming careers for ecom professionals too.
We’ve created a culture where people love where they work, and to put it simply, we’re in business to create exceptional growth opportunities for s360ers. We empower s360ers to experience career firsts that they wouldn’t get elsewhere, whether that is travel opportunities, exciting brands, learning and development or experiencing new digital firsts.
Our work environment is built around inclusivity, mutual respect, and built on a foundation of ‘attitude creates ability’ culture, which means we value the way you approach work, not just the skills you have. This means you’ll be joining a team of s360ers who are passionate about what they do, keen to collaborate, and will work hard to their best for their clients, but also have fun along the way.
Benefit & Perks…
We’re excited to have created a genuinely great place to work everyday, but also back this with a market leading range benefits & perks that include:
- We'll help you financially and operationally in relocating to London.
- Hybrid working with 40% of time in the office based on a schedule that suits you
- Flexible working hours and ability to work remotely internationally
- Between £250- £3,000 annual professional development budget based on your seniority. Plus 5 PD days to take time out of work for learning & development
- 25 days annual leave + your birthday off + 2 MIND mental health days + 1 volunteering day + tenure based additional leave, scaling from year 3 onwards
- Parental leave policy with up to 6 months at full pay as a primary carer
- Access to free mental health support and counselling
- Tech set-up including new iPhone & contract and a “home working tech kit”
- Summer Fridays! Early finishes in June, July & August
As part of s360, our London team is backed by the resources, technology & AI solutions of a 300-person agency. You’ll have the chance to work on global brands, collaborate with our international teams and travel, so we look for candidates with a global outlook.
Pay: $67,000.00 – $86,000.00 per year
Work Location: Hybrid remote in Sydney NSW
