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Training Operations Co-Ordinator

Centre for Excellence in Rail Training Pty Ltd
Salisbury QLD

Apply Now

Job Details

Permanent | Full-time
5 hours ago

Benefits

Parental leave
Paid volunteer leave
Salary packaging

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Certificate IV
Microsoft Office
Administrative experience
Supervising experience
Forecasting
Organisational skills
LMS
Communication skills

Full Job Description

Company: Centre for Excellence in Rail Training Pty Ltd

Job Function: Training Operations

Employment Type: Permanent Full Time

About the Role

As the Training Operations Coordinator, you will play a pivotal role in ensuring the successful planning, coordination, and delivery of high-quality accredited training programs. Combining operational expertise with specialist knowledge of training and assessment requirements, you will oversee training schedules, resource allocation, compliance reporting, and administration functions to support exceptional outcomes for clients, learners, and stakeholders.

Working closely with training, quality, sales, and administration teams, you will provide operational leadership, drive process improvements, maintain funding and contractual compliance, and contribute to the ongoing success and growth of the RTO. This role also supports the State Training Manager with day-to-day operations, projects, and leadership coverage as required.

Key Responsibilities

Coordinate the scheduling of trainers, assessors, facilities, and resources to ensure efficient delivery of training and assessment services.
Lead and support the training administration team to deliver accurate, timely, and compliant enrolment, training, assessment, and certification processes.
Act as the primary operational contact for clients, managing enquiries and building strong, long-term customer relationships.
Oversee student records, data integrity, invoicing, reporting, and compliance within student management systems.
Manage state-based funding requirements, client contractual obligations, and regulatory reporting activities.
Support sales and marketing initiatives by coordinating and operationalising training programs and client requirements.
Monitor operational performance, client feedback, and quality processes, driving continuous improvement initiatives across the business.
Provide guidance on the implementation and adoption of systems, procedures, and processes to improve operational efficiency and consistency.
Coordinate travel and logistics arrangements to support training operations.
Assist in the supervision of administration workflows, resource allocation, and team priorities.
Ensure compliance with relevant legislation, RTO standards, organisational policies, and quality requirements.
Maintain accurate operational records, reporting, and documentation while supporting a professional, customer-focused service culture.
Support the State Training Manager with operational projects and leadership responsibilities as required.

About You

Essential Skills & Experience

Minimum 5 years' experience in training coordination, training administration, or operations within an RTO or similar training environment.
Strong knowledge of Vocational Education and Training (VET) standards, including government-funded and fee-for-service accredited training programs.
Demonstrated experience managing RTO compliance requirements, regulatory obligations, and state-based funding contracts.
Experience using aXcelerate Student and Learning Management Systems (SMS/LMS) or equivalent student management platforms.
Proven ability to coordinate complex training operations, including scheduling trainers, resources, and client training programs.
Experience leading or supervising administration teams and managing operational workflows.
Strong stakeholder management skills with the ability to build and maintain effective client relationships.
Experience managing training administration processes, including enrolments, student records, reporting, certification, and data integrity.
Financial administration experience, including invoicing, account management, forecasting, and business systems.
Advanced organisational skills, with the ability to manage competing priorities and deadlines in a fast-paced environment.
Strong written and verbal communication skills, with a high level of attention to detail.
Intermediate to advanced proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.

Desirable Qualifications

Certificate IV in Training and Assessment (TAE).
Tertiary qualification in Business Administration, Project Management, Education, or a related discipline.
Experience working within a government-funded training environment and/or multi-site training operations.

About Us

CERT Training, a subsidiary of Engenco Limited operates Australia wide and delivers nationally accredited training. Specialising in rail and infrastructure training CERT leverages extensive industry experience to deliver effective training solutions. In addition, CERT Training delivers high-risk and specialised training, ensuring compliance with state and national legislation for the transport sector.

Why Join Us

Competitive Remuneration: Enjoy a competitive salary package, including salary sacrifice options, opportunities for overtime and Time Off in Lieu (TOIL).
Opportunities for Career Growth and Development: Unlock your potential with professional development initiatives, such as our Learning Academy Scholarships to support your ongoing learning and career development.
Flexible Working Options: We offer flexibility in hours and days as well as support hybrid working for eligible roles, to help manage a work-life balance.
Paid Parental Leave: Up to 12-weeks paid parental leave for eligible employees.
Benefit Portal: Get access to exclusive retail discounts and a range of wellbeing resources.
Appreciation: We recognise and celebrate the contributions, achievements and milestones of our people.
Commitment to the Communities we work in: Take advantage of our paid Volunteer Leave and be part of our Diversity & Inclusion and MakeSustainable Committees.

We would love to hear from you if you think this position is a match for you. If you don’t meet all the above listed criteria, we still encourage you to apply. We are dedicated to supporting growth and development, creating a workplace where everyone has the opportunity to succeed.

Successful candidates will be required to undergo pre-employment checks, including a medical assessment with drug and alcohol testing, provide a valid police clearance and confirm their eligibility to work in Australia. Strictly no Agencies please.

We are proud to be an equal opportunity employer that fosters a diverse and inclusive workforce. Our culture is built on integrity, commitment, collaboration and excellence, where every employee is valued and respected, empowering them to bring their best selves to work. We welcome applicants from all cultures, identities and experiences.

We encourage you to reach out to us directly if you need any support or adjustments during the recruitment process. You can contact us at [email protected].

Apply Now

Refine Your Search

coordinator program management office (infrastructure) jobs

Training Operations Co-Ordinator

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