About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State, with a history of serving Queensland communities for more than 140 years.
At TAFE Queensland, we hold true to our values and keep our customers at the centre of everything we do. By living these values we continue to strengthen TAFE Queensland's reputation as a leading provider of high quality education and training. Our people are recognised for demonstrating these values in their everyday work. Safety first, Working together, Focusing on our customer, Taking responsibility, Showing initiative.
Your opportunity
As the Delivery Support Officer, you will:
Contribute to the efficient delivery of an enhanced system of Vocational Education and training (VET) and Higher Education services through the provision of customer focused, timely, accurate and effective administrative support services to all regional stakeholders.
This position reports to the Manager, Educational Operations.
Key responsibilities
Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
Live a safety culture, lead by example and support the Health Safety and Environment Management System to create a TAFE Queensland Brisbane-wide safety culture.
Contribute to the success of the SMS Support Unit by delivering high-quality customer service to internal stakeholders and providing expert guidance on TAFE Queensland's Student Management System and data correction activities.
Provide professional administrative support to the team utilising various software packages (ServiceNow, Microsoft Dynamics 365 and MS365), systems and databases.
Proactively coordinate the timely distribution of data error reports to relevant stakeholders and monitor, facilitate and support the correction of identified errors to maintain a strong focus on error resolution, maximising revenue opportunities, and reducing error rates.
Provide professional, efficient and timely customer service and advice to internal and external clients, use effective questioning, negotiation and conflict management to ensure customer satisfaction and respond in a timely and appropriate manner to verbal and written enquiries.
Proactively manage your own workflow, take ownership for the accurate completion of your work, perform duties in line with guidelines, procedures and compliance requirements and continually seek improvement in the way in which work is performed.
Provide advice on process, procedures and workflows, and review existing processes looking for efficiency and continuous improvement.
Actively participate in appropriate state-wide networks as required.
Maintain knowledge of relevant legislation, policy, procedures, compliance requirements and workflows for the business area and undertake research and development on matters relating to business functions.
Undertake other work as directed.
How you will be assessed
Within the context of the role description above, the ideal applicant will be someone who has the following key capabilities:
Demonstrated effective time management skills, including the ability to organise and prioritise work while displaying attributed of initiative, responsibility and decisiveness to achieve individual KPI's and business goals.
Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
Exercise proficiency in the utilisation of desktop applications, the internet and core business systems relevant to administration functions, including data entry and ability to use multiple systems, consistently maintaining a high level of accuracy and meeting quality standards.
Well-developed interpersonal, written and oral communication skills to deal effectively with a range of stakeholders in a customer service environment.
Commitment to the values of the organisation through modelling of behaviours and the provision of outstanding client service.
About you
Mandatory requirements:
There are no mandatory requirements for this role.
Highly desirable:
Demonstrated ability in the use of TAFE Queensland Student Management System or similar.
How to apply
To apply for this role, please provide the following
a detailed resume including the contact details for two referees (one of whom is your current supervisor); and
a cover letter (maximum 2 pages) that outlines your experience, skills and abilities and responds to the 'How you will be assessed' criteria.
Applications must be submitted via TAFE Queensland's Recruitment Portal
Candidate applications may be considered for same or similar vacancies within 12 months of original advertisement closing date.
Additional Information
You may be required to travel and work across the region.
It would be highly desirable for the incumbent to possess a current driver's licence.
A criminal history check will be initiated on the successful applicant.
A non-smoking and vaping policy applies across TAFE Queensland campuses, in TAFE Queensland buildings, offices and motor vehicles.
If the successful applicant has been engaged as a lobbyist, a statement of their employment is required.
You will be required to complete a period of probation of six (6) months.
You will be required to complete a range of training activities within the onboarding and induction period, including systems training.
For more information,
check out our Applicant Information Guide
or visit TAFE Queensland's website.
Closing date: 11:59 pm 29 July 2026
Job Reference Number: TQ2026-668
Contact:
Name: Jesica Hands
Position Title: Manager, Educational Operations
Email: [email protected] work is licensed under a Creative Commons Attribution 3.0 Australia License.
