In-Demand Cost manager | Jobs in Gold Coast, Qld

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Tesla —Burleigh Heads QLD
- Weekend availability
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cost manager | jobs near gold coast, qld

Delivery Operations Manager, Burleigh Heads

Tesla -
Burleigh Heads QLD

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Job Details

Full-time

Qualifications

Sales
Bachelor's degree
Driver Licence
Manufacturing
Communication skills

Full Job Description

What to Expect

The Delivery Operations Manager is responsible for delivering an exceptional experience to our customers, developing team members, and managing day-to-day vehicle delivery operations. The role supports our Store Leader as second in charge and must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials. The ideal candidate has the technical acumen to be able to communicate effectively with internal teams, excellent time management abilities and is passionate about leading change while inspiring teams. This role directly supports Tesla’s mission by ensuring an exceptional and memorable buying experience for our customers.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

What You'll Do

Business Health

Lead the delivery experience with the Tesla Advisors in order to meet and exceed targets
Actively set individual and team targets for team and actively train, coach, and develop them
Proficient in Sales Operations; strong collaboration with store leadership ability to lead sales floor during Manager on Duty Shifts throughout location operating hours, including weekends
Assist in the planning, implementation, and follow up of vehicle prep & logistics operational tasks and projects including, but not limited to vehicle movement coordination from logistics hubs, site management and delivery schedule
Oversee daily delivery centre operations including but not limited to customer satisfaction, yield, dwell time and revenue recognition
Support the Store leader in headcount planning, recruitment and interviewing of candidates who possess the skills necessary to help achieve Tesla goals
Help control expenses, including staffing, supplies, and services
Work collaboratively with other departments, particularly Store Leader, Logistics, Sales Operations, Registration, and Service Department to enhance customer experience
Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company
Monitor daily deliveries, create reporting metrics, and actively review information with the Store Leader
Maintain constant focus on improving the Tesla delivery experience
Demonstrate fluency in the local market’s registration requirements and processes
Perform additional responsibilities as assigned when business needs arise
Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
Proficient in Sales Operations; strong collaboration with store leadership ability to lead sales floor during Manager on Duty Shifts

Customer Experience

Responsible for ensuring all employees provide best in class experience in every interaction
Determine resources needed to ensure vehicle preparation for customer appointments are staffed appropriately.
Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality.
Manage escalations quickly and effectively
Empower and guide employees through challenging concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

Employee Engagement

Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
Coach and lead the Tesla Advisor team to fulfil their KPI’s where required, particularly in Store Leader’s absence
Support, implement and provide follow-up for all training
Continually evaluate the performance of each employee and provide constant feedback to drive results
Identify high potential talent and effectively succession plan for needs of the business
Ensure all employees adhere to Tesla policies and procedures
Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards

Ensure facility maintenance and showroom presentation adhere to the brand standard
Control store expenses continually striving to reduce costs
Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

What You'll Bring

Bachelor’s degree or evidence of exceptional ability
2+ years of applicable experience with proven track record of meeting or exceeding goals in a service-focused industry; automotive expertise is not required
Strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
Ability to problem solve, prioritise multiple projects and adhere to business-critical deadlines
Excellent written and verbal communication skills
Dedicated and ethical approach to Tesla standards
Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
Ability to work evening hours, weekends and holidays in a retail environment
Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
Ability to obtain appropriate licensing, where applicable
Ability to obtain clear Police Check

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

cost manager | jobs in gold coast, qld

Delivery Operations Manager, Burleigh Heads

Project Manager | Renewals | Water Infrastructure

Senior Project Manager

Assistant In Nursing - Expression of Interest

Clinical Nurse Educator - Critical care

Category Manager

Principal Workplace Relations Advisor

Governance and Performance Manager

Senior Workplace Relations Advisor

Casual Assistant Restaurant Manager

Restaurant Manager | Burleigh Town Hotel, Gold Coast

Sous Chef

Retail Store Manager | Jay Jays |Pacific Fair

Clinical Nurse (Anaesthetics/Post Anaesthetics Care Unit)

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