In-Demand Technical support Jobs in Coburg, Vic

IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
Service Desk Manager
First Focus —Melbourne VIC
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Revenue Operations Systems Administrator
Fresho —South Melbourne VIC
- $90,000 - $105,000 a year
- Hybrid work
- Sales
- Salesforce
- SQL
- Annual leave
- Work from home
14d
People Systems Administrator
Metricon —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
L1 Desktop and Network Support
MNL Technologies —Melbourne VIC
- Part-time
- Customer service
- In-person
- Communication skills
Quick Apply
10d
eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Working with children
- Organisational skills
- Health insurance
Quick Apply
Service Desk & Desktop Analyst
MEGT Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
- Health insurance
- Parental leave
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills
Part Time - Field Computer/IT Technician
ITSOFT —Melbourne VIC
- Up to $25 an hour
- Part-time
- Sales
- Employee discount
Quick Apply
11d
HVAC Technical Service & Support Specialist | Office-Based Position
Katz Recruitment —Melbourne VIC
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Office
- HVAC
- Office experience
Quick Apply
8d
Service Desk Engineer
Autosports Group Limited —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Time management
- Employee assistance program
Quick Apply
14d
Network Administrator
FinXL —Melbourne VIC
- Full-time
- Bachelor's degree
- Financial services
- AI
11d
IT Support/System Engineer
Johns Lyng Group —Melbourne VIC
- Urgently hiring
- Azure
- Customer service
- Administrative experience
- Free parking
6d
System Administrator - 12 mth FTC
The Argyle Network —Melbourne VIC
- $90,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
Service Desk Technician
ASSA ABLOY —Oakleigh VIC
- Azure
- Analysis skills
- Employee assistance program
- Employee discount
3d
IT Systems Administrator
ASSA ABLOY —Oakleigh VIC
- Full-time
- Azure
- Administrative experience
- In-person
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
Senior Desktop Support Analyst
Corrs Chambers Westgarth —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Parental leave
10d
Service Desk Support Officer
Department of Justice and Community Safety —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Customer service
- Administrative experience
3d
Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply

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IT L3 Support

Fujitsu -
Melbourne VIC

Apply Now

Job Details

Contract

Benefits

Paid volunteer leave

Qualifications

Authentication
SSO
Azure
Management
Technical support
IT support

Full Job Description

About the job IT L3 Support

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

RFQ Opportunity
Short contract (2 months)
Melbourne
Health client
Hybrid

Job Summary:

We are seeking a skilled IT Level 3 Support Specialist to join our dynamic IT support team. The ideal candidate will possess advanced technical knowledge and experience in troubleshooting complex technical issues, providing exceptional customer service, and contributing to the continuous improvement of our IT services. You will play a crucial role in assisting Level 1 and Level 2 support staff while directly resolving high-impact incidents and problems.

Key Responsibilities:

Provide advanced technical support for hardware, software, and network issues escalated from Level 1 and Level 2 support teams.
Troubleshoot and resolve complex IT issues related to operating systems, applications, network configurations, and server environments.
Serve as an escalation point, collaborating with other IT teams and vendors as needed to resolve critical incidents quickly and efficiently.
Document, track, and report issues using the IT Service Management (ITSM) platform, ensuring service level agreements (SLAs) are met.
Develop and maintain knowledge base articles and support documentation to enhance team efficiency and customer self-service capabilities.
Assist in the deployment and configuration of new hardware and software, including desktops, laptops, servers, and peripherals.
Participate in change management processes and provide input on upgrades and system changes.
Conduct root cause analysis for recurring issues and work to implement permanent fixes.
Mentor and train Level 1 and Level 2 support staff, providing guidance and sharing knowledge among the team.
Stay up-to-date with industry trends, emerging technologies, and best practices in IT support.

Selection Criteria

Supplier key personnel should have advanced knowledge of root cause analysis/problem definition techniques.
Supplier key personnel should have advanced troubleshooting techniques.
Supplier key personnel should have experience in providing a variety of solution types, including user training/guidance, installation guidance and configuration.
Supplier key personnel should have experience in working collaboratively with technical and non-technical stakeholders, vendors and clients.
Supplier key personnel should have experience using support ticket management systems.
Supplier key personnel should have experience maintaining and updating technical support documentation as required.
Supplier key personnel should have experience in escalating and liaising with level 2 support services.
Supplier key personnel should have experience in Entra ID (Azure AD).
Supplier key personnel should have experience using PowerShell
Supplier key personnel should have experience managing the user lifecycle from onboarding to offboarding
Supplier key personnel should have experience in implementing Multi-Factor Authentication (MFA), Single Sign-On (SSO), and privileged identity management (PIM)

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in-class reward and recognition programs flexible work, volunteering leave, and more.
We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

Apply Now

Refine Your Search

technical support jobs in coburg, vic

IT L3 Support

Service Desk Manager

Revenue Operations Systems Administrator

People Systems Administrator

L1 Desktop and Network Support

eLearning Engagement & IT Support Officer

Service Desk & Desktop Analyst

Technical Services Support

Part Time - Field Computer/IT Technician

HVAC Technical Service & Support Specialist | Office-Based Position

Service Desk Engineer

Network Administrator

IT Support/System Engineer

System Administrator - 12 mth FTC

Service Desk Technician

IT Systems Administrator

Information Technology Service Desk analyst (Australia)

Senior Desktop Support Analyst

Service Desk Support Officer

Service Desk / Onsite Engineer (MSP)

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