Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Are you a passionate people leader with a strong background in Workers’ Compensation and a drive to make a meaningful difference? We’re looking for an experienced Medical Program Lead to join our Workers' Compensation leadership team.
This is an exciting opportunity to play a key role in shaping the delivery of medical measures across our business, ensuring outstanding outcomes for Injured Workers, Employers, and clients. Leading our MLER and Medical Review teams, you'll have the opportunity to influence claims strategy, inspire high-performing teams, and drive continuous improvement across the function.
How you'll make an impact
As our Medical Program Lead, you'll be responsible for:
Daily Management: Providing day-to-day leadership and support to your teams, ensuring the delivery of a professional, responsive, and customer-focused claims service.-
Relationship Building: Developing and maintaining strong, trusted relationships with staff, WorkSafe, Employers, and Service Providers.
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Innovative Solutions: Collaborating with your teams to identify and implement innovative solutions that enhance claimant and client experiences.
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Performance Analysis: Monitoring and analysing team performance trends, proactively identifying opportunities for improvement and implementing corrective actions where required.
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Goal Setting: Creating and delivering individual and team business plan goals that align with broader company priorities.
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Risk Management: Embedding risk management into all business functions to minimise adverse impacts and maximise opportunities.
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KPI Achievement: Driving improved claims management outcomes while ensuring adherence to SLA requirements.
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Skill Development: Leading meaningful, career-focused conversations that support learning, development, and long-term success within your teams.
About you
To be successful in this role, you'll bring:
Experience: Previous Workers Compensation Insurance experience with a strong understanding of section 99 / 224 of the AC and WIRCS Acts.-
Knowledge: Strong scheme knowledge and experience with demonstrable knowledge of general medical and like policies and a thorough understanding of the Clinical Framework.
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Leadership: Proven client relationship and engagement experience at a leadership level.
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People Management: Strong people leadership, management experience, and the ability to motivate, coach, and inspire others.
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Recruitment & Development: Experience recruiting, developing, and retaining high-performing individuals.
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Analytical Skills: The ability to identify patterns or trends that require corrective action across people and operational performance.
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Qualifications: A tertiary qualification in an appropriate discipline or demonstrated experience in a similar role.
What We Can Offer You
At Gallagher Bassett, we believe our people are our greatest strength. In return for your expertise and commitment, we offer:
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Attractive remuneration packaging and hybrid work arrangements, including Work from Home opportunities.
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Monthly RDO (Rostered Day Off) after the completion of your probationary period.
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Paid Parental Leave to support your family life.
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Reproductive leave.
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A friendly, collaborative, and supportive working environment.
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Opportunities for ongoing education and development, as well as genuine career progression.
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Corporate health insurance discounts, wellness programs, and additional leave options.
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Discounts and cash-back offers from hundreds of retailers.
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Birthday leave – take a day off during your birthday month as a gift from GB!
Ready to Make a Difference?
If you're looking for a leadership opportunity where you can influence outcomes, empower people, and help shape the future of Workers’ Compensation, we'd love to hear from you.
If you think you can make a positive impact on our business, we want to hear from you. Click Apply today.
To be considered for this opportunity, you must have the right to live and work in Australia at the time of application.
Please note that agency applications will not be considered for this position.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
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Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
Other benefits include:
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Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
