MAX Health partners with organisations to deliver a range of innovative workplace medical services such as medical assessments, early intervention programs and medical advisory services.
We are seeking an enthusiastic, proactive Customer Service Officer to join our service delivery team. In this role you will be working in a fast paced, professional environment, with a strong focus on quality and customer service.
Work in a supportive and productive team in a unique customer service role
Coordinating appointments with our national network of medical and allied healthcare providers
Managing a portfolio of cases including monitoring outcomes
Managing enquiries and resolving issues from employees, clients and healthcare practices about any administrative issues
Contact Centre Experience preferred but not essential
Have a genuine interest in people and be able to listen actively and build rapport
You are a natural at customer service with both internal and external customers
Self-motivated, Adaptable and Flexible
A team player who can also work autonomously
Hold a current Working with Children Check or willing to obtain
"Purple Perks" Discounts from a large number of well-known retail /travel and adventure companies for staff
EAP Program available for yourself and family members
Opportunity to grow and develop through training and leadership support
5 weeks annual leave after 3 years' service
Cash out of purchase annual leave to suit your needs
Gender neutral paid parental leave of 12 weeks
Extensive leave provisions including domestic, community service and study leave
Education assistance and study leave.
If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email [email protected] before you submit your application.
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We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.
At AKG, we value diversity - in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.
We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.
