In-Demand It support Jobs in Docklands, Vic

IT Service Desk Analyst - Level 2
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Microsoft Outlook
- Management
- POS
Technical & Network Support Technician
Telnetworks —Melbourne VIC
- $75,677.95 - $103,189.75 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Work from home
Quick Apply
1d
Technical Support Analyst, Digital Health
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Azure
- No degree
- Recruiting
5d
IT Service Desk Analyst
Forensicare Careers —Fairfield VIC
- $80,584 a year
- Part-time
- Azure
- Communication skills
- Employee assistance program
2d
IT Support
Keywords Studios —Box Hill VIC
- Full-time
- Azure
- Organisational skills
Quick Apply
6d
IT Support/System Engineer
Johns Lyng Group —Melbourne VIC
- Urgently hiring
- Azure
- Customer service
- Administrative experience
- Free parking
4d
People Systems Administrator
Metricon —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Revenue Operations Systems Administrator
Fresho —South Melbourne VIC
- $90,000 - $105,000 a year
- Hybrid work
- Sales
- Salesforce
- SQL
- Annual leave
- Work from home
12d
Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Melbourne VIC
- $26,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
Service Desk Manager
First Focus —Melbourne VIC
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
System Administrator - 12 mth FTC
The Argyle Network —Melbourne VIC
- $90,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
Service Desk Analyst (VIC)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
4d
Technical Support Specialist
Itron —Melbourne VIC
- Full-time
- Office
- Communication skills
Network Administrator
FinXL —Melbourne VIC
- Full-time
- Bachelor's degree
- Financial services
- AI
9d
Microsoft M365 Systems Administrator
Visy —North Melbourne VIC
- Full-time
- Azure
- SharePoint
- Communication skills
Senior IT Systems Administrator
KBR —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
- Parental leave
Intermediate Service Desk Technician
RSM —Melbourne VIC
- Full-time
- Customer service
1d
Network Administrator
Leidos —Melbourne VIC
- Full-time
- Annual leave
After-Sales Technical Support
DEYE NEW ENERGY TECHNOLOGY (MALAYSIA) SDN BHD —Melbourne VIC
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
Quick Apply
4d

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IT Service Desk Analyst - Level 2

Mecca Brands Pty Ltd -
Richmond VIC

Apply Now

Job Details

Full-time

Qualifications

Jira
Microsoft Outlook
Management
Technical support
DHCP
Confluence
POS
DNS
SharePoint
ServiceNow
Problem management

Full Job Description

IT Service Desk Analyst – Level 2

At MECCA, we’re all about creating exceptional experiences — for our customers and our teams. Our Technology team plays a critical role in keeping our business running smoothly, and we’re looking for an IT Service Desk Analyst – Level 2 to help us do just that.

If you love solving complex technical problems, supporting others, and continuously improving how technology services are delivered, this could be the role for you.

The Role You Could Play

As a Level 2 IT Service Desk Analyst, you’ll be the escalation point for more complex technical issues and a key contributor to improving service desk capability across MECCA.

You’ll:

Provide second-line support for incidents and service requests escalated from Level 1

Troubleshoot and resolve complex issues across hardware, software, networks, POS systems and business applications

Monitor and manage ticket queues to ensure SLA targets are consistently met

Escalate issues to Level 3 teams or vendors when required, with clear diagnostics and documentation

Perform root cause analysis and contribute to problem management initiatives

Create and maintain knowledge articles, SOPs and technical documentation

Support onboarding and offboarding processes, including access management and equipment setup

Mentor and provide technical guidance to Level 1 Service Desk Analysts

Communicate clearly and confidently with stakeholders throughout the incident lifecycle

What You Will Bring

You’ll bring a strong technical foundation, a customer-first mindset, and the confidence to take ownership of issues through to resolution.

Previous experience in an IT Service Desk or similar technical support role

Strong troubleshooting skills across Windows and macOS environments

Hands-on experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

Knowledge of Active Directory, user access management and group policies

Experience with ITSM tools such as ServiceNow or Jira Service Management

Understanding of networking fundamentals (DNS, DHCP, VPNs)

Ability to manage competing priorities in a fast-paced environment

Experience with Confluence and Jira

Your Life at MECCA

At MECCA, you’ll be part of a passionate, collaborative technology team that genuinely cares about the people we support.

You’ll enjoy:

A supportive, values-led culture where people come first

Opportunities to contribute to continuous improvement and service excellence

Exposure to a diverse and dynamic retail technology environment

The chance to grow your technical skills and career within a purpose-driven organisation

If you’re someone who does whatever it takes, takes ownership of outcomes, and thrives on helping others succeed through technology, we’d love to hear from you.

Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!

Some of our other team member benefits include:

Professional development programs and first-class digitised learning offering

Health and well-being initiatives

Reward and recognition programs

Access to bonus and incentive programs

Access to quarterly product allowance

Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.

There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.

To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit http://www.mecca.com.au/careerswww.mecca.com.au/careers

Apply Now

Refine Your Search

it support jobs in docklands, vic

IT Service Desk Analyst - Level 2

Technical & Network Support Technician

Technical Support Analyst, Digital Health

IT Service Desk Analyst

IT Support

IT Support/System Engineer

People Systems Administrator

Revenue Operations Systems Administrator

Service Desk / Onsite Engineer (MSP)

ICT System and Field Technician

Service Desk Manager

System Administrator - 12 mth FTC

Service Desk Analyst (VIC)

Technical Support Specialist

Network Administrator

Microsoft M365 Systems Administrator

Senior IT Systems Administrator

Intermediate Service Desk Technician

Network Administrator

After-Sales Technical Support

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