Part-time ongoing 0.4 FTE - 2 days per week
HS3 - $80,584 pro-rata + Super + benefits
New EBA uplift will apply when implemented
Location: Thomas Embling Hospital
Please note, applications will be reviewed and accessed as received. Advertising may close earlier than indicated.
About the Role
We’re seeking an experienced IT Service Desk Analyst to provide Level 1–2 technical support and be the first point of contact for IT issues. You’ll troubleshoot incidents, manage tickets, support hardware/software, and deliver excellent customer service in a fast paced environment. This position is 0.4 FTE and will be required to work adjacent to weekends (with some flexibility).
In this role you will:
- Respond to IT calls, incidents and service requests
- Troubleshoot and resolve Level 1–2 technical issues
- Log and escalate tickets using best practice processes
- Assist with asset management and documentation
- Collaborate with technical teams to improve service delivery
You’ll bring:
- 2+ years’ experience in IT service desk/support
- Strong knowledge of Microsoft technologies (AD, Azure AD/Entra, M365, networking)
- Excellent communication and problem solving skills
- Ability to work in a dynamic, customer focused environment
- ITIL and Microsoft certifications (desirable)
To view the full Position Description, click the following link: Service Desk Analyst
Eligibility
- Influenza and Immunisation Evidence
- This position is subject to a Police Check
Benefits
- Salary packaging up to $9,010 + $2,650 meal allowance per year
- Mental health & wellbeing programs
- Professional development opportunities
- Employee Assistance Program for confidential support
- Fitness Passport – discounted access to gyms, pools & fitness centres
- Comprehensive orientation & buddy system
Forensicare is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage applications from Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a lived experience of disability, as well as people from culturally and linguistically diverse backgrounds. Forensicare promotes our guiding principles of RESPONSIVENESS, INTEGRITY, IMPARTIALITY, ACCOUNTABILITY, RESPECT, LEADERSHIP, HUMAN RIGHTS; and promotes behaviours that are consistent with these values at all times. Forensicare is an equal opportunity employer and offers a smoke free environment.
