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Business Systems Analyst

GP UltraHub
Gladstone QLD

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Job Details

Full-time
$76,826.84 - $143,648.37 a year
14 hours ago

Qualifications

Business analysis
Analysis skills
IT support
Communication skills
Business process improvement

Full Job Description

About Us

GP Ultra Hub is a rapidly growing network of modern bulk billing medical centres committed to providing accessible, high-quality healthcare to communities across Queensland. As we continue to expand, we're looking for someone who shares our passion for innovation, efficiency and continuous improvement.

This is an exciting opportunity to join our management team in a newly created role where you'll have the ability to make a real impact across multiple clinics.

About the Role

We're looking for a proactive and solutions-focused Business Systems Analyst to become our internal expert across technology, business systems and process improvement.

This role is much more than traditional IT support. You'll work closely with our management team, clinic staff and external IT providers to improve the way our business operates through smarter systems, better workflows and innovative technology solutions.

If you enjoy solving problems, analysing business processes and making people's jobs easier through technology, we'd love to hear from you.

Key Responsibilities

Business Systems

Configure and maintain business systems.
Investigate new software solutions and system enhancements.
Test and implement new features and updates.
Liaise with software vendors to resolve issues.
Develop system documentation and user guides.

IT Support

Provide first and second-level support to clinic and head office staff.
Coordinate onboarding and offboarding of employees, including device setup and system access.
Manage Microsoft 365 user accounts and permissions.
Assist with hardware procurement and setup.
Troubleshoot software, hardware and network issues.
Maintain an IT asset register.
Coordinate with external IT providers and telecommunications vendors.
Promote cybersecurity best practices throughout the organisation.

Business Analysis & Continuous Improvement

Analyse existing business processes across our clinics.
Identify inefficiencies and recommend practical improvements.
Work with management and clinic teams to gather business requirements.
Develop and implement workflow improvements.
Create process maps, standard operating procedures and system documentation.
Assist in developing automation solutions to reduce administrative workload.

Reporting & Data

Develop reports and dashboards to support operational decision-making.
Analyse business performance data and identify trends.
Support accreditation reporting and compliance activities.
Assist management with KPI reporting and business insights.

Projects

Support the setup of new medical centres.
Coordinate technology requirements for new clinic openings.
Assist with software implementations and upgrades.
Lead technology and systems improvement projects.
Deliver staff training on new systems and processes.

About You

To be successful in this role, you'll have:

Experience in Business Systems Analysis, IT Support, Business Improvement or a similar role.
Strong problem-solving and analytical skills.
Excellent communication and stakeholder engagement skills.
Experience documenting business processes and workflows.
Confidence working with a variety of software platforms.
The ability to manage multiple priorities across different sites.
A proactive mindset with a passion for continuous improvement.

Apply Now

If you're passionate about technology, business improvement and creating smarter ways of working, we'd love to hear from you.

Please submit your resume together with a cover letter outlining why you're the right fit for this exciting opportunity. Applications close 30/08/2026.

Pay: $76,826.84 – $143,648.37 per year

Work Location: In person

Quick Apply

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