In-Demand User experience Jobs in Canberra, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
23h
Associate/ Junior Systems Analyst
FinXL —Canberra ACT
- Contract
- Business development
- Analysis skills
10d
Librarian, Science & Medicine
Australian National University —Canberra ACT
- $100,847 - $116,083 a year
- Full-time
- University
- Communication skills
- Annual leave
- Parental leave
13d
Personal Banker
ANZ Banking Group —Canberra ACT
- Contract
- Communication skills
3d
Senior Director Therapeutic and Client Services | Full-time Temporary
Justice and Community Safety —Canberra ACT
- $172,246 a year
- Temporary
- Communication skills
10d
Change Management & Adoption: Architect / Consultant - ANZ region
Bridge Et Al. —Canberra ACT
- Full-time
- Remote
- Computer Science
- Engineering
- Microsoft Office
Senior Full-Stack Engineer
Resourceful Talent Group —Canberra ACT
- Full-time
- Remote
- AWS
- APIs
- Communication skills
11d
ITSM Tool Administrator
Leidos —Canberra ACT
- Full-time
- No degree
- AI
- Leadership
- Annual leave
3d
EUC Deployment & Field Support Engineer
Showtime Consulting —Canberra ACT
- Hospitality
- Management
- Software troubleshooting
12d
Senior Business Analyst
Coralcloud IT PTY LTD —Canberra ACT
- $81.75 - $146.72 an hour
- Contract
- Hybrid work
- Azure
- DevOps
- Analysis skills
Quick Apply
2d
Cyber Hunt and Threat Emulation
The Department of Parliamentary Services —Canberra ACT
- Call employer
- Azure
- No degree
- Communication skills
- Gym membership
14d
CX Technology Consultant
Datacom —Canberra ACT
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- APIs
Quick Apply
Service Management Platform Specialist
Leidos —Canberra ACT
- Full-time
- No degree
- AI
- Leadership
- Annual leave
3d
Senior Investigator and Conciliator | Full-time Temporary with a Possibility of Permanency
Justice and Community Safety —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
- Analysis skills
- Communication skills
4d
ICT Project Officer
PowerData Group Consulting —Canberra ACT
- Contract
- Azure
- Management
- Software troubleshooting
Quick Apply
7d
ICT Support Officer
Fujitsu —Canberra ACT
- Contract
- Azure
- Customer service
- Communication skills
4d
Senior Account Executive, LE/GE, GTS
Gartner —Canberra ACT
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- AI
- Annual leave
Clinical Systems Facilitator
Baptistcare WA —Canberra ACT
- Part-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
6h
Director, Data Systems and Analytics
Australian Department of Climate Change, Energy, the Environment and Water —Canberra ACT
- $151,938 - $176,530 a year
- Systems design
- Research
- AI
Systems Analyst *Australian Citizens Only*
FinXL —Canberra ACT
- Contract
- Management
- Analysis skills
- Agile
7d

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
23 hours ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

user experience jobs in canberra, act

ICT Customer Support Officer – Service Desk Analyst

Associate/ Junior Systems Analyst

Librarian, Science & Medicine

Personal Banker

Senior Director Therapeutic and Client Services | Full-time Temporary

Change Management & Adoption: Architect / Consultant - ANZ region

Senior Full-Stack Engineer

ITSM Tool Administrator

EUC Deployment & Field Support Engineer

Senior Business Analyst

Cyber Hunt and Threat Emulation

CX Technology Consultant

Service Management Platform Specialist

Senior Investigator and Conciliator | Full-time Temporary with a Possibility of Permanency

ICT Project Officer

ICT Support Officer

Senior Account Executive, LE/GE, GTS

Clinical Systems Facilitator

Director, Data Systems and Analytics

Systems Analyst Australian Citizens Only

I want to receive the latest job alert for user experience in canberra, act

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