Company Description
Showtime Consulting is a leading provider of Shielded Cloud, Digital, Infrastructure, and Technology Delivery Solutions across Australia and New Zealand.
We specialise in delivering enterprise-scale technology programs spanning cloud, infrastructure, end-user computing, platform engineering, cyber security, workplace technology, and digital transformation initiatives.
We partner with major organisations to build high-performing technology teams and deliver business-critical technology programs that improve operational performance, user experience, security, and reliability.
The Role
We are seeking an experienced EUC Deployment & Field Support Engineer to join a high-performing deployment and technology delivery team.
This is a hands-on role focused on supporting large-scale device deployments, Windows 11 migrations, endpoint provisioning, field rollout activities, and end-user technology support across multiple customer sites and gaming venues.
You will play a key role in ensuring successful deployment outcomes by installing, configuring, validating, and supporting devices and workplace technology solutions while working closely with project teams, customers, and operational stakeholders.
Key Responsibilities
Support Windows 11 migration and device refresh activities.
Perform device installation, configuration, provisioning, and validation using Microsoft Intune.
Execute field deployment activities across gaming venues and customer sites.
Validate network connectivity, peripherals, and site readiness prior to deployment.
Provide hands-on deployment support during rollout and cutover windows.
Troubleshoot desktop, laptop, hardware, software, and peripheral issues.
Assist with deployment monitoring, issue resolution, and escalation activities.
Support rollout coordination, status reporting, and stakeholder communications.
Maintain deployment documentation and deployment records.
Collaborate with project teams, service desk teams, and customer stakeholders to ensure successful delivery.
What You'll Need
Experience as a Deployment Engineer, Desktop Support Engineer, EUC Engineer, Field Support Engineer, or similar role.
Hands-on experience with Windows 10/11 deployments and device refresh programs.
Experience with Microsoft Intune and device provisioning.
Strong troubleshooting skills across desktop, laptop, hardware, software, and peripheral technologies.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
Experience supporting end users during technology rollouts and migrations.
Strong communication and customer service skills.
Ability to work independently and travel between deployment locations as required.
Desirable Skills
Experience with Microsoft Autopilot.
Exposure to SCCM/MECM or Microsoft Endpoint Manager.
PowerShell scripting experience.
Experience supporting retail, hospitality, gaming, or multi-site environments.
Knowledge of ITIL processes and service management tools such as ServiceNow or Jira.
Experience working on large-scale deployment or transformation programs.
Why Join Us?
Work on large-scale technology deployment and workplace transformation programs.
Play a key role in Windows 11 migration and modern device management initiatives.
Gain exposure to enterprise endpoint management technologies including Intune and Autopilot.
Work across a diverse range of customer sites and operational environments.
Collaborate with experienced infrastructure, workplace technology, and deployment specialists.
Opportunity to contribute to operational excellence, customer experience, and continuous improvement initiatives.
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