In-Demand It support specialist Jobs in Darra Qld

Service Desk Analyst (QLD)
St Vincent's Health Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Senior Desktop Support Officer
Queensland Government —Brisbane QLD
- Microsoft Office
- Communication skills
5d
Senior Service Desk Analyst
Populous —South Brisbane QLD
- $85,000 - $105,000 an hour
- Weekend availability
- Azure
- Organisational skills
- SharePoint
- Annual leave
- Parental leave
9d
IT Support Consultant
Queensland Government —Brisbane QLD
- Overtime
- Administrative experience
- Communication skills
3d
System Administrator
Boeing RIV Site —Brisbane QLD
- Administrative experience
- Bachelor's degree
- SharePoint
Desktop Support Officer
Axiom Technologies —Brisbane QLD
- Full-time
- Remote
- Microsoft Outlook
- Management
- Customer service
9d
Principal Integrated Product Support Specialist (Battlespace Communications Systems)
Boeing —Brisbane QLD
- Hybrid work
- Databases
- Communication skills
- Tuition reimbursement
- Annual leave
2d
Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
Service Desk Manager - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- Management
- No degree
Quick Apply
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
6d
Senior ICT & Security Engineer
Stantec —Brisbane QLD
- Part-time
- Microsoft Access
- Communication skills
- Work from home
- Employee assistance program
IT Field Technician – Flexible Hours & Growth
Nimble Nerds —Brisbane QLD
- $45 an hour
- On call
- English
- POS
- Power tools
- Travel reimbursement
- Fuel card
Quick Apply
10d
Service Desk & Desktop Analyst
MEGT Australia —Brisbane QLD
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Health insurance
- Parental leave
9d
Desktop Support Engineer
Rextechnologies pty. limited. —Brisbane QLD
- From $29.95 an hour
- Weekend availability
- Azure
- Customer service
- Microsoft Office
Quick Apply
11d
IT Service Desk Analyst
Icon Group —Brisbane QLD
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Parental leave
10d
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
5d
ICT Transition Specialist
Arrow Energy —Brisbane QLD
- Hybrid work
- Management
- Bachelor's degree
- Annual leave
- Employee assistance program
9d
Systems Administrator
Queensland Government —Brisbane QLD
- Management
- Administrative experience
- Medical terminology
10d
IT Help Desk Officer
Piper Alderman Management —Brisbane QLD
- Full-time
- Parental leave
3d
Control Systems Support Engineer
KION Group AG —Acacia Ridge QLD
- Full-time
- Engineering
- Communication skills
- Health insurance
- Parental leave
11d

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Service Desk Analyst (QLD)

St Vincent's Health Australia -
Brisbane QLD

Apply Now

Job Details

Full-time

Benefits

Employee assistance program
Salary packaging
Insurance services

Qualifications

ITIL Certification
Management
Telecommunication
Communication skills

Full Job Description

Job Description:

Respectfully - No Recruitment Agencies Please.

We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity. We are committed to providing compassionate and innovative care, enabling hope for those we serve.

We are actively sourcing an experienced Service Desk Analyst to join our Service Desk Teams within St Vincent’s. Reporting to the Service Desk Team Leader in your area, you will deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware. With a true passion for customer service, you will be committed in providing high quality technical support across all areas of the organisation.

This is a Permanent Full-Time position based from our Group Head Office in Bown Hills. Hybrid work model in this role is encouraged.

Key responsibilities of the role:

Provide outstanding technical support to users - respond to incoming requests via phone and ticketing system in an efficient and effective manner
Diagnose and troubleshoot hardware, software, and network issues, and guide users through resolution steps
Liaise with vendors to escalate tickets where required, research solutions, and regularly review and update knowledge base articles
Assist and advise users on appropriate action and educate or coach where necessary
Install software on user’s device remotely and perform any basic administration tasks such as password resets, account creations etc.
Proactively track, manage, resolve and complete requests and incidents within agreed service levels and maintaining customer satisfaction
Manage tasks in service request queue, resolve or triage incidents and requests within appropriate timeframe
Create and administer various shared network resources, provide permissions to software, drives and accounts and other general administrative needs

Things that work for us:

Tertiary qualification with some experience in Information Technology or qualified by experience in this field
Excellent written and verbal communication skills as well as strong problem solving and troubleshooting skills and a keen eye for attention to detail
Strong technical proficiency in Windows operation systems, remote desktop services, networking, hardware, telecommunications, and internet service troubleshooting
Demonstrated knowledge of Microsoft Platform, O365 services, cloud systems and prior experience with remote management and ticket management tools
Knowledge or experience within the healthcare or similar large scale, complex environment
ITIL v4 Certification – desirable
Ability to deal with conflict resolution, as well as collaborate and support on multiple priorities simultaneously and seamlessly while maintaining attention to detail in a high pressure environment
Proven personal management skills; self-enforcing punctuality, attendance, presentation and administration in all aspects and duties of the role

Things that work for you:

Ability to visibly see your impact on the business and its service
Competitive salary packaging options
Discounted private health insurance
Employee Assistance Program for staff and their families
Access to the Fitness Passport (FP)

Why become part of St Vincent’s Health Australia? Because there is so much heart here. Everywhere you go. You’ll see and feel it across St Vincent’s. At St Vincent’s we value inclusivity and diversity and acknowledge the important of creating a work environment that is welcome, safe, fair and impartial and invite people from all backgrounds to join our caring St Vincent’s family – better and fairer care, always.

Reconciliation Action Plan As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit http://www.svha.org.au/about-us/reconciliation

This position is subject to Commonwealth and State government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements.

Interested? Apply today and please note - we will be progressing applications throughout the advertising period.

Closing Date:

29 June 2027 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

Apply Now

Refine Your Search

it support specialist jobs in darra qld

Service Desk Analyst (QLD)

Senior Desktop Support Officer

Senior Service Desk Analyst

IT Support Consultant

System Administrator

Desktop Support Officer

Principal Integrated Product Support Specialist (Battlespace Communications Systems)

Systems Administrator

Service Desk Manager - PKCG

Senior IT Support Technician

Senior ICT & Security Engineer

IT Field Technician – Flexible Hours & Growth

Service Desk & Desktop Analyst

Desktop Support Engineer

IT Service Desk Analyst

Service Desk Analyst

ICT Transition Specialist

Systems Administrator

IT Help Desk Officer

Control Systems Support Engineer

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