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Retail Control Room Operator

Millennium -
Miranda NSW

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Job Details

Permanent | Full-time

Benefits

Opportunities for promotion

Qualifications

CCTV
Security Licence
Communication skills

Full Job Description

Generous Sign on Bonus upon joining!!
Access to quality equipment and training
Value Safety as a Standard

Permanent Day Control Room Operator

Location: Miranda, NSW

Industry: Retail / Shopping Center

Potential Earnings/Award level 5

About Millennium Services Group

Millennium is a leading provider of integrated services across cleaning, security, and facilities management. We pride ourselves on delivering safe, high-quality, and responsive solutions to clients across retail, commercial, industrial, and public sectors.

Position Overview

As a Control Room Operator, you will play a critical role in the coordination and monitoring of site operations. You will be responsible for managing communications, responding to incidents, and ensuring the smooth functioning of cleaning and security services across designated sites.

Positions available: Full-time

Potential earnings / Award Level 5

Shifts Structure: 1 x Weekday & 1 x Weeknight on a rotating basis

Roster

Week 1: Wednesday to Saturday 6:00AM to 18:00PM

Week 2: Thursday to Saturday 18:00PM to 06:00 AM

Key Responsibilities

Monitor CCTV systems and site activity to ensure safety and compliance
Coordinate cleaning and security teams across multiple locations
Respond to alarms, incidents, and service requests in real-time
Maintain accurate logs and incident reports
Communicate with site supervisors, clients, and emergency services as needed
Ensure adherence to operational procedures and safety protocols
Support rostering, shift coverage, and workforce coordination

Qualifications & Requirements

Previous experience in a control room or operations coordination role preferred
Strong communication and multitasking skills
Familiarity with CCTV, radio, and dispatch systems
Ability to remain calm under pressure and respond quickly to incidents
Basic computer literacy and report writing skills
Availability for shift work, including nights, weekends, and public holidays
Security license or relevant certifications may be required depending on site

Why Join Millennium?

Ongoing training and clear opportunities for career progression
Award-compliant remuneration with a generous 1st year sign-on bonus
Join an organisation that genuinely values safety, performance, and its people, and fosters a supportive, collaborative working culture

This is a fantastic opportunity for an experienced operator. By joining Millennium Services Group, you’ll become part of a dedicated team that services a wide range of clients across Australia and New Zealand—giving you the chance to build your skills, work with advanced technology and grow your career with us!

If this sounds like you, please apply today, we look forward to hearing from you

Millennium Services Group is an equal-opportunity employer. We celebrate diversity and are committed to inclusivity.

You must have valid work rights in Australia.

#hiringnow

Apply Now

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