In-Demand Support engineer b2b Jobs

Senior Technical Support Engineer (Integrations)
FloQast —Sydney NSW
- Full-time
- Bilingual
- Salesforce
- APIs
Staff Pre-sale Support Engineer
SentinelOne —Sydney NSW
- Remote
- Azure
- Computer Science
- Customer service
- Employee stock purchase plan
- Health insurance
Quick Apply
AI Implementation Engineer (Customer facing role)
Trustana Singapore Pte. Ltd —Remote
- Remote
- ERP systems
- SQL
- Analysis skills
Quick Apply
Agile Business Analyst - Fixed Term 12 months
Gigacomm —Melbourne VIC
- Full-time
- Hybrid work
- APIs
- Agile
- AI
Quick Apply
Staff Mobile Engineer, Spend Foundation
Airwallex —Melbourne VIC
- Full-time
- Computer Science
- Salesforce
- Engineering
Part-Time Business Development Manager – Fleet Telematics
Cooler Pty Ltd —Rocklea QLD
- $65,267.27 - $80,986.89 a year
- Part-time
- Hybrid work
- Sales
- Business development
Quick Apply
23h
Technical Support Engineer - Remote APAC
Factory —Sydney NSW
- Full-time
- Remote
- Azure
- AWS
- AI
Account Executive
Foundant Technologies Inc. —Remote
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
- Annual leave
Brand Designer (AU)
HappyCo —Remote
- Full-time
- Remote
- AI
- Marketing
- Work from home
- Parental leave
Quick Apply
Technical Product Analyst
nib Group —Newcastle NSW
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Software development
- Health insurance
- Work from home
14d
Senior Security Engineer (AI & Automation)
Flywire —Greater Adelaide SA
- Full-time
- Hybrid work
- DevOps
- Master's degree
- AWS
- Employee stock purchase plan
Quick Apply
Sales Engineer - Mobility Vacuum 1
Atlas Copco Group —Melbourne VIC
- Sales
- English
- Business development
Integrations Engineer
MyVenue —Adelaide SA
- Hybrid work
- Salesforce
- Education
- Bachelor's degree
Customer Success Engineer
OpenBet —Melbourne VIC
- $75,000 - $85,000 a year
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
Quick Apply
14d
IT /Desktop Support Engineer (Level -1) - Designated 2 days Onsite /week Only
ADVANCE GLOBAL IT SUPPORT —Morningside QLD
- $350 - $370 a day
- Contract
- Microsoft Office
- In-person
- Communication skills
Quick Apply
WebMethods Consultants (Junior and Senior roles)
iGreenData —Melbourne VIC
- Full-time
- Agile
- Health insurance
Business Development Manager
Sites AI —Melbourne VIC
- $101,891.03 - $124,028.54 a year
- Full-time
- Construction experience
- In-person
- Communication skills
- Profit sharing
Quick Apply
Product Trainer and Technical Writer
Advanced Navigation —Sydney NSW
- Management
- Computer Science
- Writing skills
After-Sales Technical Support
DEYE NEW ENERGY TECHNOLOGY (MALAYSIA) SDN BHD —Melbourne VIC
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
Quick Apply
GTM Sales Engineer and AI Automation Specialist
Squiz —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
Quick Apply

I want to receive the latest job alert for support engineer b2b

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support engineer b2b jobs near

Senior Technical Support Engineer (Integrations)

FloQast -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Jira
Bilingual
Mandarin
SSO
RESTful API
Multilingual
Enterprise software
Salesforce
Slack
Technical support
Zendesk
REST
B2B
APIs
JSON
SaaS
AI
Log analysis
Leadership
Communication skills
German
Information Technology

Full Job Description

What You'll Do:

Own support cases from customers/colleagues/partners, applying proper prioritization and delivering clear and effective solutions primarily via email and screen share.
Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and delivering technical resolutions.
Perform backend configuration work, including data transformations, uploads, and migrations, to maintain functionality and meet customer requirements.
Handle a wide range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s), including ownership of the most technically demanding cases within the team.
Lead L3 case resolution end-to-end, coordinating with Engineering from initial triage through remediation; serves as the primary Support representative during P2 incidents and co-leads P0/P1 response alongside Support leadership.
Develop and maintain expertise in 4+ SME areas, with recognized depth that the broader team draws on.
Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments.
Leverage technical tools like session replay, log analysis, developer tools, and API clients (e.g., Postman) to perform troubleshooting.
Participate in daily standups and internal Slack discussions to collaborate on active tickets and projects.
Mentor fellow TSEs through shadowing sessions, ticket reviews, and live ticket collaboration.
Partner with local colleagues (ASM, ATC, PIC, AM, etc) on regional customer implementations and post-launch initiatives, and contribute to internal APAC planning and reporting cadences.
Contribute to assigned special projects and initiatives, leveraging creative problem-solving skills to help the department achieve its goals.

What You'll Bring:

Typically 7–10 years of experience in Technical Support, IT, or a related technical field.
High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.
Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues.
Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform.
Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc.
Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes.
Comfort using AI-assisted tools in day-to-day support workflows, including case summarization, knowledge retrieval, and troubleshooting assistance.

Nice to Haves:

Experience working in a B2B Fintech SaaS environment
Prior experience troubleshooting cloud-based platforms or enterprise applications, particularly ERPs or other accounting/finance tools.
Familiarity with regex, JSON, or basic scripting for log analysis, data troubleshooting, and API debugging.
Knowledge of authentication protocols (OAuth, SAML, SSO) and file transfer mechanisms (SFTP, REST APIs).
Hands-on experience with AI-powered support tools, automation strategies, or chatbot-driven ticket deflection.
Familiarity with session replay or log analysis tools for debugging customer issues.
Experience mentoring or training other team members while collaborating on tickets, projects, or escalations.
Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering, Communications, Technical Writing, or a related discipline.
Multi-language support experience (e.g., bilingual English-Mandarin, English-German, etc).

About FloQast:

FloQast is the leading AI-powered Accounting Transformation Platform, uniquely built by former accountants for accountants. We automate complex, recurring accounting workflows—transforming preparers into strategic reviewers and relieving accountants from tedious manual work. Our cloud-based solution is trusted by over 3,500 world-class accounting teams, including Lululemon, Doordash, and the MLB, to drive collaboration and financial accuracy. Driven by a mission to continuously elevate the profession, FloQast is redefining both the practice and the perception of accounting on a global scale.

Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day:

Unwaveringly Authentic

Ambitious with Integrity

Empowered to Grow

Committed to Collaboration

Customer Obsessed in All Ways

FloQast is regularly rated as a Best Place to Work!

Inc. Magazine’s Best Workplaces in 2025, 2024, 2023, 2022, and 2021

Best Places to Work by LA Business Journal since 2017 (that’s 9 years!)

Built In’s Best Place to Work in Los Angeles 7 years in a row!

Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on G2 Crowd.

FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

support engineer b2b jobs

Senior Technical Support Engineer (Integrations)

Staff Pre-sale Support Engineer

AI Implementation Engineer (Customer facing role)

Agile Business Analyst - Fixed Term 12 months

Staff Mobile Engineer, Spend Foundation

Part-Time Business Development Manager – Fleet Telematics

Technical Support Engineer - Remote APAC

Account Executive

Brand Designer (AU)

Technical Product Analyst

Senior Security Engineer (AI & Automation)

Sales Engineer - Mobility Vacuum 1

Integrations Engineer

Customer Success Engineer

IT /Desktop Support Engineer (Level -1) - Designated 2 days Onsite /week Only

WebMethods Consultants (Junior and Senior roles)

Business Development Manager

Product Trainer and Technical Writer

After-Sales Technical Support

GTM Sales Engineer and AI Automation Specialist

I want to receive the latest job alert for support engineer b2b

Explore jobs in more locations

What You'll Do:

What You'll Bring:

Nice to Haves:

Job Seeker Tools

Employer Tools

Browse

Stay Connected