About Us
The future of the world is increasingly digital and connected — yet many Australians still suffer from frustratingly slow internet.
At Gigacomm, we believe in the power of connectivity to improve the world we live in. We build and operate an independent network using the latest technology to provide reliable, ultra-fast internet to Australian homes and businesses up to 2GB/sec.
We are committed to building a diverse and inclusive team who bring different perspectives, help best represent the customers and communities we serve, and contribute to building a rewarding culture.
About the Role
The Agile Business Analyst works embedded within Gigacomm’s Platform Development team, turning business, partner, and regulatory needs into clear, build-ready requirements that engineers can deliver with confidence. This is a hands-on, delivery-focused role at the centre of an agile team.
You’ll report to the Product Owner and work day-to-day with the Software Engineering Manager and engineering team — partnering on backlog sequencing, capacity, removing delivery blockers, prioritisation, and requirements alignment. You’ll also work closely with the Wholesale team and RSP partners.
This is a Melbourne-based hybrid role: you’ll split your time between our Melbourne office and home, with virtual meetings the norm and instant messaging (Slack, Microsoft Teams) preferred over email.
Gigacomm is an AI-first team. We expect this role to use AI tools (such as Claude or similar) as a standard part of how the work gets done — not occasionally, but as the first place you reach — and to increasingly automate the parts of the role that can be automated.
What You’ll Do
Requirements Elicitation & Analysis
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Elicit business, functional, and non-functional requirements from stakeholders, partners, and existing systems
- Analyse current-state systems and processes to surface gaps, dependencies, and opportunities
- Produce clear, validated requirements engineers can build from — just enough documentation, clarity over volume
- Use and continuously improve AI-assisted analysis and documentation workflows
Story Writing & Backlog Refinement
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Write clear, testable user stories and acceptance criteria in a format that works for the team
- Refine the backlog with the Product Owner and Software Engineering Manager, balancing business value with technical sequencing
- Keep a healthy, refined, sprint-ready backlog moving — with fast turnaround on clarifications so delivery never stalls
- Help surface and shape engineering-originated backlog items (tech debt, platform improvements, non-functional work)
Validation, UAT & Process Support
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Validate delivered features against acceptance criteria and coordinate UAT with stakeholders
- Produce process and data flow maps where they aid understanding — a supporting activity, not the main output
- Flag issues and drift early with clear detail; ensure smooth handover
Stakeholder Communication & Collaboration
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Collaborate day-to-day with engineers, Product Owner, Business Stakeholders, and RSP partners
- Translate between business language and technical detail, in both directions
- Facilitate requirements workshops and stakeholder interviews; reconcile competing needs into a workable direction
- Build strong, trusted working relationships across the team
What You’ll Bring
Essential
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4–6 years’ business analysis experience delivering software in agile teams
- Several years’ experience in the telecommunications industry (carrier, ISP, or wholesale telco)
- Strong, demonstrated experience working embedded within a high-maturity agile software development team
- Strong experience working in a fast-paced environment
- Proven ability to write clear, testable user stories and acceptance criteria (e.g. Given/When/Then) and keep a backlog sprint-ready
- Demonstrated experience using AI tools (e.g. Claude or similar) as a core part of analysis work — drafting requirements, synthesising stakeholder sessions, generating test cases
- Sound judgment about when to trust, validate, or override AI output, and a drive to automate the routine parts of the role
- Experience with Jira and Confluence as primary delivery and documentation tools
- Experience with process modelling notations such as BPMN or EPC
- Strong stakeholder facilitation skills across technical and non-technical audiences
- Comfortable with ambiguity; outcome-focused and pragmatic — clarity over documentation for its own sake
Preferred
- Experience in B2B SaaS environments alongside telco
- Understanding of wholesale/B2B business models and API products
- Familiarity with BSS/OSS domains — order management, billing, provisioning, assurance, address/service data
- Experience introducing or improving AI-augmented ways of working in a team
Relevant, hands-on experience matters more to us than formal certification.
Why Join Gigacomm
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Be part of building something meaningful — connecting Australians with ultra-fast, reliable internet.
- Play a central role in shaping how Gigacomm builds and delivers its wholesale platform from the ground up.
- Work in a collaborative, inclusive team that values different perspectives.
- Join a scaleup with the energy of a startup and the foundations of an established network operator.
- A genuinely AI-first environment where you’re encouraged — and expected — to automate your way to higher-value work.
We believe the future of the world is digital and connected and that everyone needs greater access to and more choice of digital infrastructure. Our mission is to build better, more intelligent access networks to connect more people and businesses to more affordable ultra-fast internet.
